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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,806 reviews
  • Rated 5 out of 5 stars

    Agents at the sale of the Nintendo Switch 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were amazing. They were very attentive and provided excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad has helped me throughout years very well and I’ll continue to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nintendo Switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joycons feel solid, screen and audio output js good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad is quick & super efficient , i love how they make it so easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service helpeful . Cant ask anymore from the employee but be patient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this warranty for our Nintendo Switch for 2 years. We have used this twice. First time our controllers went out I met the Geek Squad Manager at my service appointment . Fourteen months later it stopped charging and it was sent in for service. I was notified and updated of every process from arrival at warehouse to what they were repairing all the way to shipping back to me. Always back to me in less time than promised. I wish everytime something broke in our house I could call the Geek Squad to fix it! They are smart and quick and so helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! My boys love it! The Mario Kart Deluxe is a fun game to start your experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reccomend getting it in case you damage the nintendo switch. Its better to be safe than sorry. If you buying a expensive item, its better to put protection because we never know when accidents happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They have my back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nintendo Switch is exactly what my son wanted, and the color is perfect with a low price thanks to Best Buy! Definitely recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the switch can use it on the family living room tv or take it and go play in the room under the covers in bed

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Buy!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend a GSP for anything you buy! Worthy Investment!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these guys . They always got my back . Geeksquad rocks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get Geek Squad or Best Buy warranties for all my expensive electronics. Their plans cover a lot of important things, including screen burn in on OLED tvs. Have one on my LG C9. And Switch OLED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Nintendo switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this product, my child was delighted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Break warranty coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the Nintendo but didn’t end up using the service not sure was worth buying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my screen protector, but with a slight bubble in the corner. I came back a week later and they replaced it with a new screen protector for free! Excellent cusromer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best warranty you can get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product replacement plans have been incredibly! Always recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 for my kiddos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3 kids have their own switch lite and they never want to put it down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Approachable and helpful staff. Great service. Recommendable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY TV SO QUICKLY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and quickly connected it to all my devices!

    I would recommend this to a friend
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