Customer Ratings & Reviews

Arrived as promised, was damaged in 2 places. Best Buy is sending a new one now, we shall see. Side note, I offered to keep it as it will be in my shop but requested a discount, they offered $4 credit, needless to say that wasn’t going to work as I won’t pay 95% of retail for a damaged item!

Love the looks of this refrigerator . Bought it this morning. The door is not level and no way to fix that. If you look at the distance of the door from top of frig it is not level. Which looks bad and also good stop a good seal if it is not right. May not be a big deal but for almost 600.00 it should be right. When we put it up to the counter it creates an uneven space between wall of cabinet and frig, noticeable there too. Will take back, getting another brand In larger refrigerators you can adjust the door. It appears we can't.

Protection plan is not what it used to be. While it does offer appliance protection, you do have to run in circles to get resolution. I made 2 appmnts for my GE Profile icemaker without resolution. It took a third call to customer service and trip to try to get my appliance replaced. Service guy at the store ends up ordering the wrong appliance, so now 4th trip and 4th phone call- only resolution is to order it again ( ensure rep orders right one) and return the one I received incorrect. The nearest store is over 30 mins one way. No apologies or anything. Customer service reps are overseas- so brace yourselves for the language barrier.

Stop working after 2 weeks Not really self cleans

The supervisor Josh was condescending, rude and arrogant. He mentioned I had a basic plan, I don’t work at Best Buy. So I don’t have knowledge of what plan I purchased because it didn’t specify. He printed out a plan which still didn’t show which one I bought. He just old me this is the simplest way for you to understand and began to point to the paper. I have to turn the ice maker to geek squad

bought this service protection and when my item stop working with in 1year and 2 days they would not make it good a waste of money

I purchased this in November 2020 and we are on our 5th opel. We only use reverse osmosis filtered water and we descale and clean the unit every other month. The first unit began to make aweful sounds after about 90 days. Replaced with refurbished units that were acraped or dented. This current unit has beeen functioning for about 9 months and has begun to make a high putch screeching sound. No descaling would cause the sound or fix it. Of course its out of its 1 year warranty. Good thing se have the best buy 4 year plan.

Very unhappy with this brand. Ice maker breaks within 1 year. Had 2 of them and was extremely frustrated with the ice maker. The store wasn’t happy about my complaint. Won’t recommend this product and when Geek Squad can’t help with repare they act very rude.

I guess it worked out for us because our nugget ice maker went out after two years. Best Buy gave us a new one but even though I still have two years left on the warranty, I had to buy a another warranty for the replacement. I just bought the two year this time since that is how long it took for the first unit to fail.

Doesn't produce enough ice, but work fine. Not against Best buy but wouldn't recommend product

Horrible part door shelves keep breaking and they claim you gotta pay extra very slow at making ice drawer could have been made better I will never buy this brand in the future

Not the best. Only covered visit, no parts. Only analysis

Produces ice, however, makes a hedious sqreeching noise during operation. Researching youtube this is not normal operation. Have to return for a replacement.

Cheap mini fridge, good for a dorm maybe but it broke two years after i purchased it. Just long enough to outlast the the extra warranty by two months

they are not that helpful.. always in a hurry to rush me out the store and go on to the next customer.. you might as well figure out the problem yourself.

Not what it used to be. The services aren't the same

Haven’t used it yet so I can’t really say for certain to review.

They really didn't seem to be well informed or knowledgable

THIS MINI FRIDGE LOOKS AMAZING BUT IT HAS STOPPED COOLING! & IT HASN'T BEEN A YEAR YET!

Had hoped for assistance in changing door to open from opposite side, but that is not included in service.