Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5495 reviews
(5,495 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad will NOT help you!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So we did not know instead of Geek squad, BestBuy hires these third party contractors to deliver and install our washer and dryer. These guys were extremely unprofessional, they unloaded our washer with front end facing the dolly, causing 2 big dents before installation. I asked the guy and he simply told me: “just call BestBuy, they will get you a replacement or a discount” and he refused to take back the machine. After the installation we found out that the hot and cold water hoses were installed incorrectly, so the washer shows 4C2 code and will not start to run. These guys CANNOT read hot water/cold water. We called them and addressed the issues, the girl over the phone told me that they will call us back for the replacement, this was nine days ago, no one ever called nor emailed. We spent over $2000 on a washer and dryer set, it’s been over a week and we still can’t use them, and BestBuy/Geek Squad just take the money and leave us hanging.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stinky clothes after wash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has the water filled technology It's a large capacity but if you put a big load in there there's going to be laundry detergent or if you put baking soda it all be left on whatever was on the top of your load. The loads don't wash good on the top we always have to wash our loads of second time because they just don't smell like they've been cleaned at the bottom it does but not at the top which means I'm getting ready to call for service because the water is not filling up like it should. I do not recommend this washing machine is horrible
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This Plan is not good for larger issues with appli
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer caused damage to our house from overheating. There is a clear flaw in Geek Squad Protection Plans - they are only good for minor repairs. I was passed on to their insurance company for the damage - Sedgwick - it’s coming up on a year and I have revived no reply from them. I called Best Buy for a claim number so I could go at the insurance company and because of some strange internal policy they will not give it to me. I also called the escalation department who said the insurance company would call within 24 hours …. and still got no response.It’s really silly at this point and it’s wise to be cautious of this program - if something larger happens to your appliance- you will get no where - there are other companies that offer much better plans so it’s important to shop around.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not honor the Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a whirlpool washer December 20 24. It’s March and the door stuck throwing an error code. I called geek squad customer service all that and they all told me I have to call the manufacturer for the manufacturer warranty. Why did I buy a five-year warranty for if I have to call all these people
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied in SC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is awful. I originally purchased on may 2019. I had to return because memory board went out and then service call done. After repair was leaking water. This was replaced in July...moving forward to December 28 getting error codes and washer not working. Called geek squad and was given repair date 1/7/21. Tech was unable to fix and part had to be ordered. I had to go to the laundromat since 12/28 to present. Received email from Geek Squad advising part not available and will need to trade in. Stay away from this model. This is a horrific experience! I will be going back to store and hopefully I can trade to another brand!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't cover what they claim!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Directly from our warranty contract : (e.g., if you purchased a 3 year GSP Plan and the manufacturer’s warranty is 2 years, your Coverage will expire 5 years from the date of purchase). NOPE!! They will not cover cracked drum that was covered by manufacturer for 3 years (samsung) AND we had 3 year GSP in addition to that . They now say it is CONCURRENT. The word "concurrent" is not even in the contract. This is not the contract we purchased.....so our warranty expired 20 days before the dryer died.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad Protection is worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke less than one year after taking delivery. I called Best Buy Geek Squad for support and instead of helping they said you have to call Samsung, this isn't us. What?? This was after I pointed out I have Geek Squad Five Year Protection. Completely useless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty Service needs help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Guy was pleasant and that was about the best of the visit. This LG Ventless Dryer had Diagnosis access via Cell Phone and none was done. I would not recommend anyone buying an Appliance from Best Buy to purchase a Warranty. There are other stores that can offer better coverage than a computer Geek.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer dryer set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible way to get installs done if you purchase any appliances. They expect you to wait a week or two if order to get your stuff.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST WASHER EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD HAVE COME TO MY HOUSE TO FIX MY INSIGNIA WASHER MORE THAN 10 TIMES ALREADY IN LESS THAN 5 MONTHS. IM NOT SURE IF ITS THE WASHER THAT IS TRASH OR THE MANY WORKERS THAT HAVE COME AND TRY TO FIX DONT KNOW WHAT THEY ARE DOING. IM SICK OF HAVING TO DEAL WITH THESE MANY ISSUES WITH THIS WASHER IN LESS THAN A YEAR!!!!!! I NEED A REPLACEMENT
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
So far, no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
So far not happy with this plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst purchase ive ever made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad quality washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality washer machine worked for 5 months then it broke down. Contacted whirlpool and the next available repair was 3 weeks later then send a 3 Rd party repair company to take a look at it and still waiting on parts for another month?? No parts available?? Whirlpool is made in USA?? The main reason to buy whirlpool was for parts availability since it’s made in USA?????
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Waste of money and time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We apologize that you didn't receive the follow-through on this that you needed. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
GROWS MOLD LIKE CRAZY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Sansung APPLIANCES SUCK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hum, i didn't that samsung dryer is cheap. I reversed door a d screws didnt screw in tight call best buy , best told me to call samsung but samsung was rude told even it a manufacured defect they didnot cover door issues only functional problems and refer me.back to best buy. Eventhough i bought the extended protection buy rep alfonso promised to help me resolve the isue with the stupid but see i just lie to he didnt call me as he promised me. SO IF ARE PLANNING TO APLIANCES DONT WASTE YOUR TIME WITH SAMSUNG BECAUSE AFTER THE 15 DAYS IF IS NOT A FUNCTIONAL THE WONT FIX IT. SAMSUNG SUCKS
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung washer and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought geek squad protection for a samsung dryer and washer. Ny washer broke two weeks after having it. Geek squad doesn't even have technicians that work on Samsung products. I have now had to work directly with Samsung to replace the dryer. I am now weeks without a dryer. I feel that geek squad protections shouldn't be sold ob products they can't work on. I would like my $220 back as I feel scammed into buying it.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NEVER BUY GEEK SQUAD Protection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY GEEK SQUAD Protection! It's a scam where they don't provide a contact number, a case number or anyway to follow up on a service call. Washer failed 6/12/25. Schedule Service for 6/16/25. Tech shows up with no parts, said it could be 3 parts that failed and he would order all 3 and return 6/23/25. Tech never showed. We have since spent 5+ hour on the phone trying to speak with anyone who cared, much less would help. We have spoken to 4 different Supervisors who promised they or someone would call us back and get a tech onsite. Still waiting......
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a 5 year warranty when I bought my washer. I submitted a claim on February 19. Someone came out on 2/24 and diagnosed the washer with 2 problems. A tech returned on March 4. That tech diagnosed the washer problem again with a new issue. Another tech returned on March 12 and then again diagnosed the washer with another issue. Another tech returned on March 17 and the washer was yet again diagnosed with a different issue. The washer has still not been repaired and I have been given the run around about getting it replaced. I would not recommend purchasing the warranty from Best buy because they do not make customers their priority. They are only after the money they make when a customer purchases the warranty.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend