Customer Ratings & Reviews

BestBuy sent an Open box , probably item was used. I didnt Buy a used Smart echo.

Don't let all these good reviews fool you! This is a complete garbage product from Amazon! I upgraded, or should I say downgraded from the Amazon echo 3rd generation. The microphone quality on the echo 3rd generation was awesome. Alexa used to be able to hear me no matter how loud I had the music but on the 4th generation, this is a complete different story and I should say a massive downgrade from the 3rd generation. I barely have the echo 4th generation on volume 4, and when Alexa was playing music she couldn't even hear me! Now imagine playing at volume 6. Yeah, I have to yell at the top of my lungs to get her attention and I find that ridiculous!!! I thought this is supposed to be upgraded but I guess I downgraded. Now the only good thing I will say the sound quality is much better than the 3rd generation but the mic issue I think takes this good sound quality away. I recommend buying the 3rd generation. Save yourself the headache of all the issues this thing has because the mic issue is not the only one. I'm not going to go into as much detail on this issue but this generation also has an issue on playing music on your default music platform if it's not Amazon music. I wish I could return this product but I missed the return date and I'm stuck with this piece of junk. Save yourself the hassle and don't buy it!

Whereas this product can do some functions very well, the primary reason for purchasing this was to allow a disabled family member to have voice control over the "alexa friendly LG smart TV" and also via voice control only make and answer phone calls.... and this cannot do that. For example, the only way Echo can answer incoming phone calls is if the caller initiates the call from an Alexa app. In our instance, Echo could not fully control all TV function by voice only and the TV actually has Amazon Alexa built in. I spoke with 5 Alexa Echo specialists to help with the install and still had problems. I next private paid for a Geek Squad Techie to arrive at the home to complete the very frustrating install. The Geek Squad agent with 15 years of experience was the person who finally informed me I was not doing anything wrong...the product itself is marketed to indicate you can achieve a total smart home via voice control only and this is just not true. In fairness neither Google or Siri have a product that works...but this is of little help to the disabled community. Sadly the Geek Squad agent said products used to exist to allow full hands free control,but are not made anymore ...so the disabled community has fewer options in 2024 than 2014...who would have thought that technology options decreased over time?

I thought I was getting an upgrade from my 7-year-old Amazon Echo but I'm sorely disappointed. The sound is no better but what is worse is that I have to repeat the wake up word several times before it responds. Unfortunately it's too late to return it.

Where to start? Sound quality is muddled, not balanced (especially with Echo Sub); connectivity is challenging "I'm having trouble, please try again later" so much so Amazon recommended I return both units. And the power cord is too short and doesn't match the unit. Will be returning mine.

BestBuy support after the sale SUCKS!!! I had to go through Amazon Technical Support to get help and answers.

Not sure if the unit is defective, this unit has a mind of its own, it doesn't do the command that I ask most of the time. Speaker Sounds good though.

not working shows a error we try all methods to fix

It’s great when it works, every command I got this thing for has some type of bug or just straight up doesn’t work at all. I ask it to turn on my lights and it can’t even figure that out, anytime the lights actually come on Alexa doesn’t stop changing the color until I say stop and at that point I’ll just use my phone.

Product works as expected... however online purchase experience was not so good, despite there were hundreds of boxes, the picker choose a crushed box and the milenals in charge of the delivery said there was nothing to do, that it was what it was... terrible experience

Just wasn't what Iexpected. Returned product and got a google home version and I was a much happier customer.

Had it for about a week or two and all of a sudden it wouldn’t connect to the internet and couldn’t get it to work afterwards. I even reset it and tried setting it up as new and it still didn’t work. I did like it while it was working. Returned product and got money back.

Does not work correctly. Turns off while listening to music. Suddenly goes very loud while playing music.

It is horrible to use my smart home items. It will choose when to recognize the smart home items such as the plugs and blue tooth bulbs I will never get another one

It constantly shuts off missing commands and im scheduling a service for it asap

This was supposed to be something it’s not. They just released new ecos that are cheap and useless for smart home capabilities. Release a model that is an upgrade to the eco plus 2 smart hub

Would constantly turn on by itself. Wouldn’t shut down it was on listen mode constantly. Then it couldn’t understand english. Junk. Returned all we bought.

The 20 dollar echo sounds as good as this one. I even moved the bass and treble levels to the max. No help. Not impressed.

bought 2 times but could not connect to the Internet, could not understand the reason

Stopped working after 1 month. Blue light spins and Amazon can’t stop it or explain why.