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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.8 out of 5 stars with 24537 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, battery life, fit, and MagSafe charging case of the AirPods Pro 2. They appreciate the improved sound quality, transparency mode, and connectivity. However, some users have concerns about the ear tips not fitting securely, the high price, lack of bass, microphone issues, and compatibility with non-Apple devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 27 reviews
  • Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    AirPod Pro is an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods Pro Is an Upgrade To, The Previous versión. You Can Control The volume now with the Pods and The Conversation awareness is cool. The music will be lowered if you are talking to someone in that mode. But i have had problems with the microphone. The caller don’t hear me and the Find My iPod is not connected properly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Apple Airpods Pro 2nd Gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid pair of earbuds. The noise cancellation is alright, immediate bluetooth connection. The battery life pretty solid about 3-4 hours with either transparency or noise cancellation and about 5-6 hours without them on. The mic isn't the greatest

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    So good AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a while, I deliberated on whether to purchase the AirPods, as my previous experience with the 3rd generation left much to be desired. Although the speaker functioned flawlessly, the microphone's poor quality consumed considerable time in attempts to rectify it. However, the latest model of AirPods represents a significant advancement. I can attest, without reservation, that the "Noise cancellation in the headphones works perfectly."

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Airpods Pro

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpods Pro noise cancellation works so well, sound quality is amazing. Mic can be better but it works amazingly!

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Huge asset to life with lots of littles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I both have a pair of these and love the quality of the sound, especially during phone calls. It makes multitasking so much easier. Wish that the mic would work in both pieces at the same time so you could “share” a phone call, but for the most part, these are great. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, the competitors are good as well however, this one is outrageous! Its sound quality, noise cancellation and the accesibility it has amazing. The only downgrade its the mic sometimes but works ok

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Second Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second set of airpods, I originally had some and lost them. These are a but nicer than my older version, the adaptive sound control are nice. The only downsides that I notice is when you are working out or get sweaty, they dont love to stay in. Sometimes you have to talk louder at a normal voice on the phone to be heard. Id say those are the two primary issues. Overall I like these products.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Airpods

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these airpods a lot, they get the job done with good sound quality, but they arent the best for a microphone

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Amazing sound, low quality mic.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing but the mic has had complaints from various of my phone calls.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 3 out of 5 stars

    Not as good as the original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a few problems with these since I got them. 1st they don’t always connect directly to my iPhone. The next complaint is sometimes I’ve gotten complaints that people can’t hear me. I usually have to end the call and call back to get it to work properly. Again never had any of these problems with the original. They do last 4 hours at full volume which if an increase from the original but really the need to last at least 8. I’ll exchange these to see if they are a defective pair and if so update later.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good. I do like where it goes down in volume when someone or you talk but can’t really use it if you’re singing. Lol.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Right mic stops at 3m rest great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th pair in 5 years the right microphone stopped working after 3 months we will see if apple replaces it they gotta know I am not the only one this happens too

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 3 out of 5 stars

    AirPods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right ear bud is loosing sound. Love AirPods but the last pair purchased have a hard time hearing people and people complain they can’t hear me on calls when using AirPods. Great for the gym!

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    great anc and transparency

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic anc and transparency for earbuds. the microphone however is still not great, but if you want something to listen to music with while working or talking to someone, this is your best bet

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Microphone and adaptive noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adaptive noise cancellation and microphone is not working properly while on call

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 3 out of 5 stars

    Mic

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those were working good for a month and then one of the airpods mic doesn't work properly.., couldn’t hear calls on one airpod.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People struggle to hear me on phone calls but otherwise they’re pretty good

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    No one can here me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent enough for listening to music, nothing a set of Bose could not do. Where it fails is as a microphone. No one can hear me unless I’m screaming. I’ve toggled the voice isolation settings to try to resolve, but no improvement comes from that. Regretful purchase. Would not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service, Microphone

    Rated 1 out of 5 stars

    Mic don’t work.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst mistake i made is by buying drom best buy. I got these like 2 months ago and right after i got them the mic doesnt work and when i try to get them checked from best buy. They make you go to apple to get it fixed. You cant buy something to be brank new and have to go through soo much work just so it can work properly like its new. Never buying any electronics from best buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    Good sound problem with the microphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good but the microphone works bad. It’s sounds like if I was so far with a robotic voice.

    No, I would not recommend this to a friend