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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 109 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the excellent condition and impressive camera quality of the pre-owned iPhone 12 Pro Max. Many also appreciate the phone's functionality and attractive color options. However, some customers noted that the battery life could be improved. The phone's overall performance and aesthetic appeal are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 109 reviews
  • Pros mentioned:
    Condition, Functionality

    Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not in original packaging as stated, but looks like new and fully functional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This Phone is Great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great! I upgraded from an iPhone X to this iPhone 12 Pro Max mainly because of the 5G, well the size increase as well. A simple switch of my Consumer Cellular Sim card from my old phone to the new phone and it worked perfectly. My only probably was Best Buy had these phones at the time for $839.99 but Amazon was $200 cheaper and their phone were guaranteed to have at least a 90% battery capacity. Best Buy does not price match on refurbished things. But I had $300 of Best Buy Rewards points, so I had to go with Best Buy and the phone only had a 80% battery capacity. Great phone, I'm glad I got it. Cheaper would have been nicer though :-) Photos are sitting next to a CD to show the size comparison.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Fairly new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone,have it for over a week and it came with no scratches and look fairly new..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this iPhone for my sister back home and she is loving it!! Thanks Best Buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Good device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, fast delivery and good community .

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 promax

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came earlier than expected, and for it being refurbished, it was in excellent condition. I would recommend this to anyone that doesn’t want to spend the high price dollar amount for an apple because it’s just like getting a brand new one.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice Phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works great, the size is just right, the camera takes great photos and video. The only problem is with the battery life and it not being replaced before purchase. It had 85% battery life so it’s a matter of time before I have to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Check the battery Health before leaving the store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in good condition overall, with both the screen and case in great shape. However, the battery health is currently at 81%, and Apple considers the phone eligible for battery replacement once it drops to 80%. When I purchased the phone from Best Buy, this wasn’t mentioned, and now replacing the battery will cost an additional $100.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    The IPhone 12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition, almost like brand new and all functions of the phone are working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple pre-owned is a good bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and features love the clarity and also the night vision for taking photos and the battery life is outstanding as a pre owned phone owner I am impressed moving up from an Android phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Brand new condition huge savings. Works perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone showed up brand new condition. Had a sim tray tool, charger, and usb cord. Totally worth every penny. It doesn’t come in the original packaging but a very proper smartphone generic box and packing was used to ship it to me. This packaging works perfectly and the phone was secure in side of its packaging with little to no risk of shipping damage. The battery arrived with 94 percent battery life health.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    Lovin it!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased a preowned iPhone 12 pro max and you can’t even tell that it’s pre-owned looks brand new works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was skeptical about purchasing a refurbished phone. Not knowing what to expect out of it as I never have before. But to my surprise it was an excellent condition and works brand new. The only negative thing I’d have to say about it is the price was very expensive with it not being brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Condition

    Rated 5 out of 5 stars

    Iphone 12 pro max!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition. Pre owned looks like new and the color is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Gift for mom, very satisfied.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase for the price, excellent gift for my mom who loved the bigger screen compared to her previous IPhone SE, also the camera takes amazing pictures and videos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice looks like new telephone.hopefully it will last a long time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone was good except for the fake the battery was at a low 80 percent which made the phone die fast. I spent roughly 800 on it but for the price they should've invested more into the battery life. No worries I went and I fixed it myself after being scammed by Amazon. I love this iPhone, does not over heat a lot, battery will let me all day, and I get what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Color

    Rated 5 out of 5 stars

    God choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone and beautiful color and good quality and good battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing enjoying purchase totally recommend would purchase again

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE 12 MAXPRO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone practically new works awesome no complaints over here!

    I would recommend this to a friend
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