Customer Ratings & Reviews
- Model:
- VMA5600-20000S
- |
- SKU:
- 6452811
Customer reviews
Rating 4.5 out of 5 stars with 735 reviews
(735 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the easy installation, long battery life, and solar-powered feature of the product. They appreciate that the solar panel is convenient and efficient, helping to keep their cameras charged without the hassle of constantly replacing batteries. However, some customers have concerns about the charging effectiveness, compatibility with older Arlo cameras, price, sunlight requirements, and occasional instances of the solar panel not charging.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy to installCons mentioned:Charging
Rated 2 out of 5 stars
Don’t buy it’s a waste
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this for my Ultra 2. Initially bought 3 panels for 3 cameras but I returned two of them. Installation is a breeze and connectivity is simple as charging the camera. I followed all recommendations to make this perform at the optimal operation. As a background I live in Phoenix, Az that it is sunny most of the time. I installed this with my camera at 100% fully charged and face the panel where it would get all day sun exposure with its positioning. It worked fine for a week. After the week my camera percentage dropped to 35% after moderate use. It was not charging. In fact my camera would die and it would take 2 days to give it a little juice to start functioning again. My camera stays at 15-25% battery life with the “it’s charging Indicator.” This is the reason I returned the other panels. If you provide everything the solar panel needs to perform at its best and it performs poorly I can’t recommend it. On the side note with the Ultra 2 it overheats easily and says it needs to cool down. You would think that they would have it in mind when developing this camera to withstand all type of climates. I bought 4 of the Arlo Ultra 2 cameras. The quality is very good but if it’s not working 1/2 the time is it worth it?
This review is from Arlo - Mounted Solar Panel Charger for Pro 5S 2K, Pro 4, Pro 3, Floodlight, Ultra 2, and Ultra Cameras - Black
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello JCfromAZ,
Thanks for your feedback. Allow us to help check your solar panel and see as to why it does not maintain the battery life of your camera as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Cons mentioned:Charging
Rated 2 out of 5 stars
Doesn’t work as I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to use this cause I love Arlo products but noticed their battery life isn’t the best. I constantly charge my cameras weekly with the exception of my doorbell. Attached is a picture from Friday. Keep in mind this was fully charged Thursday. It is now Tuesday just a few days later and it’s dead. It says it was “charging” but feel like it made it worse. I give it 2 stars because installation was easy.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jaqueline,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Ineffective
Rated 2 out of 5 stars
Arlo Dolar Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this for my Pro 4 XL. Initially bought 4 panels for 4 cameras. Installation is a quick and easy, just like charging the camera. I followed all recommendations to make this perform at the optimal operation. As a background I live in Phoenix, Az that it is sunny most of the time. I installed this with my camera at 100% fully charged and face the panel where it would get all day sun exposure with its positioning. After the week my camera percentage dropped to 35% after moderate use. It was not charging. In fact my camera would die and i’d have to take it down to recharge it. My camera stays at 15-25% battery life with the “it’s charging Indicator.”. The panel always gives a message saying the panel is too hot to charge. You would think that they would have it in mind when developing this camera to withstand all type of climates. I bought 4 of the Arlo Pro XL cameras. The quality is very good but if it’s not working 1/2 the time is it worth it?
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
- Cons mentioned:Compatibility
Rated 2 out of 5 stars
Does not work with pro4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title advertises that it works with arlo pro4, it does not! Does not charge/connect to pro4. Will work on older arlo models though. Only leaving a 2 star because of advertising error.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi UpsetSonyFan,
We appreciate your feedback with the product and would like to mention that all Arlo Ultra and Pro 3 camera accessories are tested to also work with Arlo Pro 4 camera. To help check the problem with your unit not charging, please contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Cons mentioned:Charging
Rated 2 out of 5 stars
Not compatible to the Arlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not keep my Arlo charged. I needed to uninstall and charge the Arlo and replace.
This review is from Arlo - Mounted Solar Panel Charger for Pro 5S 2K, Pro 4, Pro 3, Floodlight, Ultra 2, and Ultra Cameras - Black
No, I would not recommend this to a friend - Cons mentioned:Charging
Rated 2 out of 5 stars
LOVED until
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVED it until they stopped charging. Not sure what arlo is doing with their cameras and solar panels but they are spotty to say the least, but when they do work they are great.
This review is from Arlo - Mounted Solar Panel Charger for Pro 5S 2K, Pro 4, Pro 3, Floodlight, Ultra 2, and Ultra Cameras - Black
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Klutch,
Thank you for taking the time to share your review. Your feedback helps us to get improve our services. We'll share your feedback with the relevant team. We appreciate your understanding. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Price
Rated 2 out of 5 stars
Not worth the high price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced in my view. I wish there were alternative ways to hang this as well. I was not to crazy about having to drill holes in the side of my home to support this device.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Nick,
We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.
If you need assistance, contact support here : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
- Cons mentioned:Sunlight
Rated 2 out of 5 stars
Need lots of sun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These need a lot of prolonged direct sunlight to work properly. If placed in ambient light or even in areas with short term direct sunlight they won’t do a thing
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello KenW,
We appreciate your time in sharing your feedback about your experience with using Arlo Solar Panel. We would like to let you know that the amount of solar energy that it gets depends on how it is positioned and how much sun exposure it is able to get. For tips on how you can position the unit, please check this article : https://kb.arlo.com/1310968/.
If you need further assistance, feel free to contact support here : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Rated 2 out of 5 stars
Needs Constant Sunlight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item because of the activity, the battery would need to be charged every few days. I had a contractor install it and unfortunately it’s so high up that I probably can’t reach it, if it needs maintenance. I’m Not happy with this product because if it’s a cloudy day the battery doesn’t last long since there is a lot of car activity all day long. By 11:00 pm I get a notification that the battery it low with 15%.
This review is from Arlo - Mounted Solar Panel Charger for Pro 5S 2K, Pro 4, Pro 3, Floodlight, Ultra 2, and Ultra Cameras - Black
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello PrimoDonald,
Thanks for your feedback. The energy that the Arlo Solar Panel can give to the camera is reliant to the amount of sun exposure the camera gets. For tips on how you can optimally position your Solar Panel, please check this link : https://kb.arlo.com/1310968/
For assistance, feel free to contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Rated 2 out of 5 stars
Doesn't charge well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out when it's too hot outside the unit and/or the solar panel won't charge the unit. Likely this in intentional but I don't recall reading that in the description or manual. Now I'm looking to place this somewhere in the shade but, unfortunately I can't relocate the camera...so no use for me now.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for sharing your review. The Arlo Solar Panel is meant to keep your camera charged, not to charge it from low to full battery. To help troubleshoot any solar panel issues, read this article: https://kb.arlo.com/000045870.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Compatibility
Rated 2 out of 5 stars
Check model of Arlo camera before purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This solar panel does not work with the older Arlo cameras
This review is from Arlo - Mounted Solar Panel Charger for Pro 5S 2K, Pro 4, Pro 3, Floodlight, Ultra 2, and Ultra Cameras - Black
No, I would not recommend this to a friend Rated 2 out of 5 stars
Needs a redesign
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best design for homes with rain gutters since there is no place to mount it to get sunlight to charge the cameras. Mounting arm is too short along with the cable to connect it to the camera. Need better design for assortment of mounting situations
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Rated 2 out of 5 stars
Arlo iterates in reverse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The short length of the cable and the proprietary connector means that unless you're willing to move your camera to a potentially less than ideal place simply to be able to connect the solar panel this will be wholly unusable. In the past the solar panels and cameras were standard micro-USB, alas that hasn't been the case for some time apparently.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Zoidberg,
We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.
If you need assistance with your system, feel free to reach out Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Rated 2 out of 5 stars
Solar panels not charging.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having troubles with the solar panels I bought. Four of them are no longer charging the cameras to which they are attached. I contacted Arlo, and they didn't seem to have a solution.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi JimB,
We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Cons mentioned:Price
Rated 2 out of 5 stars
Short Lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the original Arlo solar panel in September 2019. It worked well for 22 months and quit without warning. Checked all the usual things, including output voltage, but it's dead. Because this camera is mounted to a 3d floor roof, the solar panel was very handy. That said, at $79 each, I hesitate to replace it every 22 months.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Imcttunome, Thank you for providing your feedback! Regards, Arlo Team