Customer Ratings & Reviews
- Model:
- SBG7600
- |
- SKU:
- 6320553
Customer reviews
Rating 4.5 out of 5 stars with 1403 reviews
(1,403 customer reviews)Rating by feature
- Connection Quality4.5
Rating 4.5 out of 5 stars
- Performance4.5
Rating 4.5 out of 5 stars
- Setup4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the SURFboard DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router Combo's ease of use, strong performance, and reliable Wi-Fi. Many appreciate the straightforward setup and the value for the price. While some users experienced compatibility issues with certain internet service providers, the positive feedback on performance and ease of use outweighs these concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:SpeedCons mentioned:Compatibility
Rated 4 out of 5 stars
Works great with Cox Internet
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combination modem/router saves a lot of space.I am finally able to get the download speed (150 MBS) that I am paying Cox for. However, I went to upgrade my speed to 500 mbs and Cox said that this new modem/router is not compatible with it even though it says it goes up to 600. Also, it takes forever to reboot when needed.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 3 out of 5 stars
RCN users:If u have Tivo, it's not compatible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how to rate it. I bought it to replace RCN's obsolete modem/router that you can't even buy anymore due to their age. Between the info from reviews (not always complete so inaccurate) and RCN's information for compatibility on the internet (left out a critical piece of info), I got ripped off by a combo of RCN and maybe Arris. I really thought I had everything covered by doing massive research. Best Buy was super in easily accepting the return. I'm rating it a 3 but if it actually was fully compatible, I'd probably have loved it. RCN's compatibility chart (and customer support) didn't mention that it won't work with folks who have Tivo unless you buy more accessories (more expense) to add to our setup. I could pay RCN for a service call+the accessories making it totally cost prohibitive and a total waste of my time.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 5 out of 5 stars
Nice Equipment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cox refused to activate this box. Cox tells me we can’t have more than one internet box. So i can only use their stuff… Since when companies tell us how many purchased equipment we can have …
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 5 out of 5 stars
surfboard dual-band AC2350 cable modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was unable to use the Modem and have return it to store. Atlantic Broadband said that it would not work with their system.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 5 out of 5 stars
Not compatible with Verizon Fios
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to even open it because it does not work with Verizon Fios
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 5 out of 5 stars
Works well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working fine, but just know that it isn’t compatible with xfinity voice.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Compatibility
Rated 1 out of 5 stars
Doesn’t link to air printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item itself worked well for internet, wouldn’t allow air printer to work from any device unless reset everytime. Spent many, many hours trouble shooting. Returned to store and was told several returned for similar reasons. Went with a different brand and worked perfectly right away.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 2 out of 5 stars
Not compatible for Optimum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it a 2 star only for the reason that it's not compatible with Optimum. I was looking forward to see the type of performance it had but unfortunately I never witnessed it.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 2 out of 5 stars
Easy set up but poor performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequent reboots required. Not good for households with multiple devices connected. Returned within 2 weeks.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 2 out of 5 stars
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the product. Couldn’t get it to work with our internet provider.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Returned after 1 day
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow connection speed, continuously disconnected from the internet. It did not connect well with my Apple router. Did not work well with Xfinity service
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
No Go with ATT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would work fine with ATT internet. Uh. It will not. I should have done my homework.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Does not work with cox phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice modem, but is not compatible with Cox phone as I had been told.
No, I would not recommend this to a friend