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Customer Ratings & Reviews

Your price for this item is $329.00

Customer reviews

Rating 3.9 out of 5 stars with 600 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers enjoy the SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo's ease of use, strong Wi-Fi performance, and wide coverage throughout their homes. Many appreciate the quick and straightforward setup process, resulting in a noticeably improved internet experience. However, some customers find the price to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 88 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Super fast moDem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router modem! Easy to install and setup! Ultra fast A+++

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    COX compatible modem and router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent modem and router. easy to set up and compatible with COX

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and reliable. Combined cable modem and wifi router is perfect to replace the devices from your cable provider. Easy to setup if you follow the instructions. Compatible with Comcast/Xfinity internet service. Does not support landline phone service or cable company phone service, whoch we never used. A bit expensive at $300 but it works well for my home. Thos unit will be suitable for many years with its very fast speeds. Easily accommodates mumtiple streaming TV plus work conference calls, phonea and other devices simultaneously.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to install. Is delivering fast and reliable internet service throughout out 2,100 sq ft home. Price was less than many other Modem/Routers. We are extremely satisfied after several months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works like a charm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow- this was easy to install and works perfectly. I’ve moved away from the xfi modem to this. 2 storey home 1500- works fine in and out of the house )even at my backyard. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Nice router - modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty fast and veery easy to setup. Worked flawlessly with xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to setup, would require booster for coverage, has an app with poor rating but I found it functional. The only reason I returned product is my ISP will not allow the Max Package Giga Extra plans.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy Peasy Lemon squezzy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Internet was lagging and spinning in circles. Both this and the speed was so quick and never looked back on any issues So easy to set up and inline and running within minutes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It’s fast and easy to set up. Only issue I have is the app for the device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect with COX. Easy setup. Better speed and home wi-fi coverage. No adverse issues to report. Excellent product so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Wi-fi

    Rated 5 out of 5 stars

    Arris Combo Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Xfinity/Comcast easy set up located in the basement of a 3800 square foot home so far no need for mesh or extenders. Handles 400 mbps no issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product that is extremely fast and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use right out of box. Works extremely fast and has strong signal in large house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Super fast and worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money!!. I can easy see the speed is a lot better than with my old combo modem from comcast. The setup process was very easy and quick. I love the fact it has more than direct ethernet ports in the back of it, I have my tv and ps5 both direct port with the ps5 getting the 3.5gb port. If you wanna sperate your 2.5 bands and 5g bands you can do it easy with this modem and the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great router combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent over a week on NETGEAR CAX30 for a slow speed issue (speed is around 25% of my plan). I finally learned that both NETGEAR CAX30 and NETGEAR CAX80 routers have had a slow speed issue for sometimes and the software is unable to correct this issue at this time. I bought ARRIS SURFboard model G36 and It worked as expected out of the box. It keeps a speed of around 940Mbps (my plan is Xfinity 1Gbps) constantly for days. I am very pleased with this product. It's straightforward to set up and is easy to config the router according to my home's security cameras, and server.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Wi-fi

    Rated 5 out of 5 stars

    WiFi updated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install. I no longer need a Wi-Fi extender. All cameras and devices run without a hitch. No more streaming issues either. Beware, however, this is a Wi-Fi 6 device so my older computer wound longer connect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time to connect a router with internet provider. It took me five days to roll up my sleeves to start this project. Luckily, the connection was easy and the instructions were clear. You just need download the app and a cord from internet provider and follow the step by step. Im enjoying the connection and performance. Highly recommend this router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent, with a minor hiccup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with my ISP, the 2.5Gbps is a great since my computer supports it. And the web interface is easy to navigate. The only downside being that the Surfboard app advertised in the instructions does not support this model. It’s not a problem for me, but I thought it worth mentioning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good modem router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and good internet speeds. A bit expensive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works fine.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. Not too hard to set up either. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Cable modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well and is fast. This was easy to setup

    I would recommend this to a friend