Customer Ratings & Reviews

Our installer said that this is one of the best modems for our needs. We haven't had any problems at all so far with the unit.

Arris is a very excellent brand with good quality products and perfect performance at a good price.

The ARRIS SURFboard Modem/Router combination has proven to be a very good device for my private network. I was introduced to the ARRIS brand of modem because of my cable company. While leasing it from them, I found it to be very reliable, with very few issues that were not externally created. Because of this positive experience with the ARRIS, it became the main reason I purchased this for my use, and decreased or eliminated various services/leasing from my cable company. (HAH! They were the creators of their own loss!) Setup of this modem/router was very simple, when it came to my own devices. No problems finding or connecting to the network for anything. Connecting to the internet was another issue, but nothing major. I tried the manual setup with my provider, but in the end I had to call them so I could setup my modem's connection. Once they entered the modem information, everything was rapidly connected to the internet. While I'm not sure of the actual range of the router, I have had no issues connecting in my home. (Most of my devices are used within a few inches to just two rooms away from the wifi signal.) I've had no connection or speed decrease issues while using the wifi for my personal devices. I have to give the ARRIS SURFboard a good recommendation, and after a month, I'm still very pleased.

Good and reliable. Combined cable modem and wifi router is perfect to replace the devices from your cable provider. Easy to setup if you follow the instructions. Compatible with Comcast/Xfinity internet service. Does not support landline phone service or cable company phone service, whoch we never used. A bit expensive at $300 but it works well for my home. Thos unit will be suitable for many years with its very fast speeds. Easily accommodates mumtiple streaming TV plus work conference calls, phonea and other devices simultaneously.

Was very easy to install. Is delivering fast and reliable internet service throughout out 2,100 sq ft home. Price was less than many other Modem/Routers. We are extremely satisfied after several months.

Wow- this was easy to install and works perfectly. I’ve moved away from the xfi modem to this. 2 storey home 1500- works fine in and out of the house )even at my backyard. Great purchase!

This was easy to install. I no longer need a Wi-Fi extender. All cameras and devices run without a hitch. No more streaming issues either. Beware, however, this is a Wi-Fi 6 device so my older computer wound longer connect.

This was my first time to connect a router with internet provider. It took me five days to roll up my sleeves to start this project. Luckily, the connection was easy and the instructions were clear. You just need download the app and a cord from internet provider and follow the step by step. Im enjoying the connection and performance. Highly recommend this router.

This product is okay if you don't need a phone line. The problem it will take over a year to justify this over the cost of renting one from xfinity. I used this for 9 months and then it died, took 2 weeks to get a new one, xfinity got me one out in 3 days. If you keep it as a backup it's okay, but I wouldn't rely on it anymore. The product itself worked really good, but not any better over the Xfinity one. For context I use 1 ubiquiti US-24 and 2 Ubniquiti inifi lite -8s. 22 hardwire devices and 12 wireless devices and 5 IoT devices connected.

Best Modem ever,I purchase this one to replace my old Netgear,I was worry about the set up after I read many reviews, however if you install the app and follow the instruction is not difficult to install it and guess what?if you are gamer like my son or house with big family this modem is great choice for ya

I purchased this to replace my bad Nighthawk router/modem. I am satisfied so far, it is alreafy quicker and more reliable.

Superb performance! Long range. Strong signals. Highly recommend it.

It was finally time to replace my 2013 cable modem and my even older wireless router. The ARRIS SURFboard had good reviews and combined modem with wireless router. I had to consult the company's tech help line to be sure that I had set the modem up correctly as it did not work immediately. The app that instructions direct you to are crap, just avoid it altogether. Call the company help line; the rep was super and diagnosed the problem quickly. My cable company had not properly activated the modem on my account. So when the cable company updated my account properly, it worked fabulously. We can now stream on several devices at a time with no noticeable lag. Of course that is compared to 2013 technology. Still, it is reliable and smooth.

Great! Fast! And way better vs the standard modem Spectrum gives you. It’s a must need if you want reliable speeds and connections. I have yet to have any outages

Excellent performance. Great value, highly recommend

After bumping my internet speed up I needed a new modem and decided to provide my own. After some due diligence I opted for the Arris G36. I couldn't be happier with the performance and ease of set up.

A must buy product it worth the money very hi-speed connectivity best performance of Online gaming and Streaming services. It’s compatible with Xfinity, Spectrum, and Cox Services.

Installed without any problems, works great. Would recommend to anyone.

If you've never set up an Arris model before, be prepared to spend some extra time figuring out how. Instructions are not as user friendly as previous/cheaper models as I assume people would gravitate towards the cheaper product. I bought this because it was supposed to be compatible with my xfinity high speed internet. It was noticeably faster but only works when it wants to. The Wi-Fi cuts out too many times which was inhibiting me from working at home. I was not able to stream movies sometimes. Once I switched back to my older arris modem and xfinity modem, it worked fine. Not worth the headache and money. I shouldn't have to call for support. For that amount of money, it should be plugged in and ready to go after set up.

Purchased Arris-Surfboard and a new surge protector after a double surge took out old unit. Easy to set-up and works fine.