Customer Ratings & Reviews

I’ve been using my Arris modem for a while now, and I couldn’t be happier with its performance. It delivers fast, reliable internet with minimal interruptions. The setup was quick and straightforward, and the connection remains stable, even during heavy usage. I also appreciate how sleek and compact the design is, which fits perfectly in my setup without taking up much space. Overall, the Arris modem is an excellent investment for anyone looking for a hassle-free, high-quality internet experience.

The ARRIS SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo is a game-changer for my home network! Setup was a breeze, taking only a few minutes, and I noticed an immediate improvement in both speed and coverage throughout my house. The Wi-Fi 6 technology delivers incredibly fast and stable connections, even with multiple devices streaming, gaming, and working simultaneously. The built-in DOCSIS 3.1 modem ensures I’m getting the maximum speed from my internet plan, and it’s future-proofed for higher speeds as they become available. The range is fantastic — I get a strong, stable signal in every room, even in the far corners of the house. This combo unit has helped me cut down on the clutter and eliminate rental fees from my internet provider. Overall, it’s a fantastic investment for anyone looking to upgrade their home network setup. Highly recommend!

The ARRIS SURFboard Modem/Router combination has proven to be a very good device for my private network. I was introduced to the ARRIS brand of modem because of my cable company. While leasing it from them, I found it to be very reliable, with very few issues that were not externally created. Because of this positive experience with the ARRIS, it became the main reason I purchased this for my use, and decreased or eliminated various services/leasing from my cable company. (HAH! They were the creators of their own loss!) Setup of this modem/router was very simple, when it came to my own devices. No problems finding or connecting to the network for anything. Connecting to the internet was another issue, but nothing major. I tried the manual setup with my provider, but in the end I had to call them so I could setup my modem's connection. Once they entered the modem information, everything was rapidly connected to the internet. While I'm not sure of the actual range of the router, I have had no issues connecting in my home. (Most of my devices are used within a few inches to just two rooms away from the wifi signal.) I've had no connection or speed decrease issues while using the wifi for my personal devices. I have to give the ARRIS SURFboard a good recommendation, and after a month, I'm still very pleased.

This modem is not worth full price. Range, speed and set up is great and easy, but I have to reboot the thing one to two times a week. I'll come home and the wifi signal is up, but it says no internet is available. After the reboot it works fine. It's annoying to have to reboot this thing all the time.

Beyond Expectations The set up was extremely easy .I connect to the wifi right away and went to the product account and setup Adim and Password. Then I use the Comcast Xfinity app. The process took roughly 20 or less to check signal and everything. I say this was the most easy router / modem combo set up.

Best Modem ever,I purchase this one to replace my old Netgear,I was worry about the set up after I read many reviews, however if you install the app and follow the instruction is not difficult to install it and guess what?if you are gamer like my son or house with big family this modem is great choice for ya

Bought this to replace an older gateway that had fried due to a lightning strike. Very happy with my purchase. Setup with Cox cable was a breeze, the indicator light is obvious, easy to see, yet not blindingly bright in a dark room. The wireless connection is robust and goes to every corner in my two-story home. Speeds are as advertised. All around a great product with great attention to design.

My old Motorola surfboard modem no longer worked with my Comcast/Xfinity service. This model was listed on their website as a compatible modem for use with their service. I used curbside pick up to purchase this from Best Buy. The modem was in stock and within half an hour from online purchase to curbside pick up, I had the item with no problems at all. Set up was easy. You do have to download the Xfinity app in order to provide your MAC ID numbers to Comcast. I ran a scan with my Norton suite and Norton said that this unit provided strong encryption. All said, I'm happy with my purchase. My internet is up and running once again.

Super easy set up! I do suggest you do your research on the arris mesh system which is awesome for extending your range within your home and even on your patio. Depending on the way your home is set up, you can easily have a strong signal throughout your home or apartment.

Traded out my optimum modem for this guy because my Internet was crazy slow. Before trading out my old modem my speed was maxing at 89mbps and now my speed is at 876mbps. The app is super helpful and the setup was easy.

Had slow Internet with my old DOCSIS 3.0 so it was time to upgrade to a DOCSIS 3.1. It’s been pretty fast with easy set up through the app. Not a bad buy at all. Well worth the money.

Excellent wifi. Easy to set up, plug and play , fast easy and i am very happy.

Easy set up good signal! Nice device! Small and powerful machine that does not detract from any setting.

Fast, quick setup. A lot easier than earlier ARRIS Surfboard models

Awesome speed and setup. It's made a significant difference in speed both uploading & downloading.

Purchased Arris-Surfboard and a new surge protector after a double surge took out old unit. Easy to set-up and works fine.

Extremely fast Wi-Fi!!! Easy set up. I love it. Cox approved.

Works great and very happy with my purchase. Very easy to set up.

I am very pleased with the setup & function of the gateway.

Great future proof modem, very light weight and is extremely handy and versatile, setup is easy and the application is good.