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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $499.00

Customer reviews

Rating 4.6 out of 5 stars with 215 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the ASUS Chromebook Plus CX3402's long battery life, smooth and fast performance, and vibrant 14-inch touchscreen. Many appreciate its lightweight design and ease of use, finding it perfect for portability and multitasking. The sleek design and competitive price point also receive positive feedback. Overall, users highlight its ability to seamlessly handle various tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 215 reviews
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Probably the "Best Buy" you'll make this year!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus brand computers and chromebooks have been my favorite for the last decade, and this chromebook is no exception. Aesthetically its beautiful, crisp white, with a sleek and modern deign it feels good in the hand, fits easily in your bag and is substantial yet feels light as a feather. Inside you will be nothing short of blown away, the processor is blazing fast loading pages and videos on the blink of an eye, there is a generous hard drive rivaling other windows computers affording you plenty of space for pictures, movies, the dreaded work files, and even some gaming if thats your thing. The battery life is outstanding easily surpassing rhe suggested battery runtime, I've gone 12 hours on a single charge. All in all, ots a fantastic chromebook, at an amazinglybaffordable price, with quality parts and manufacturing inside and out. Dont hesitate, youre worth it, and so is this computer. Go ahead, you wont regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exceptional Laptop for My Daughter’s Christmas!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an ASUS laptop for my daughter as a Christmas gift, and it has exceeded every expectation. ASUS has always been a brand I trust for its quality, and this laptop is no exception. From the moment we unboxed it, the sleek design and high-quality materials were immediately evident—it feels like a premium product in every sense. The performance is flawless. It powers through tasks effortlessly, whether it’s for schoolwork, streaming her favorite shows, or even light gaming. The build quality is robust and reliable, giving me confidence that it will last for years. What really stood out is the thoughtful design—everything from the responsive keyboard to the vibrant display shows ASUS’s commitment to user experience. Another big plus is the value. This laptop is competitively priced but delivers the kind of performance and durability you’d expect from far more expensive models. It’s refreshing to see a company consistently deliver on its promises without cutting corners. If you’re looking for a laptop that combines quality, reliability, and affordability, ASUS is the way to go. My daughter loves it, and I’m thrilled with the purchase. Thank you, ASUS, for making her Christmas extra special!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Touchscreen

    Rated 4 out of 5 stars

    Zippy but maybe glitchy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: quick. Nice keyboard. Long battery. Simple OS. Very wide screen. Cons: no biometrics, glitches out when streaming content. Only has happened on live sports streaming. Haven’t streamed any shows.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Touchscreen

    Rated 5 out of 5 stars

    Nice chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size - not too big or small. Smooth keyboard. Easy to connect & sync with other devices. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 2 out of 5 stars

    Great looking & performing Chromebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cons: audio is not premium, does not have backlit keys. The pros: white color is REALLY COOL. I love the look of this model. It's an extra durable laptop so its plastic but the chassis is hard & supposed to withstand some abuse. It's very lightweight. Easy to hold in one hand while couch web surfing. 2nd biggest pro is the laptop is very fast. Everything is instantaneous. Touchscreen & touchpad both work well & are responsive. I am going to return this laptop due to the fact that the Asus website and Best buy and other department retailers all say that this computer has backlit keyboard and it does not. I confirmed with ASUS tech support that it does not. The website has a discrepancy & it's not best buys fault. However, for $500, I am expecting backlit keys at the minimum. Especially when f and j keys do not have pronounced ridges for finding home on the keyboard. It pains me to take this back but i will not spend the money without this let feature. Again the i5 1335u is sickkk too. Great performance 14" beautiful Chromebook without any backlight for the keyboard

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Trevor,

      On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the device specifications. This is not the quality of service we aim to provide, and it's not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. As a result, we will do everything to ensure that this does not happen again. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is our hope that you were able to obtain a model with a backlit keyboard with the return of the Chromebook.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405030823-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is amazing. I’ve used it for less than a month and love it. The processor is amazing and very fast. The display is also amazing quality. Using this is a treat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chromebook CAN do!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Chromebook with ore pizzazz! Received as a gift and love the sleek design, white case, and fast speed! A well priced CB that has lots of extra perks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend to buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Chromebook Plus laptops ever. Quick, efficient and easy to set up and utilize everything in chrome environment. Love Gemini Advanced AI tool/platform. Gemini beat CoPilot for sure. Moreover MS Office applicable on Chrome browser. Strongly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I think the design is really good and ease of using the product was great! Sharp display and good battery life. I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Processor speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Asus Puts The Plus In Chromebook Plus.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past week, I've been testing out the ASUS Chromebook Plus CX3402CVA, and l have to say it's been a great experience. Having reviewed a ton of Chromebooks before, this one felt like a step up in terms of quality and performance. First off, the build quality is impressive. It's mostly made of hard plastic but it feels more premium and polished. It's surprisingly lightweight, making it super portable, and it feels really well-balanced. I could even balance it on one leg and type on it comfortably. The speakers are surprisingly good, especially for a Chromebook. YouTube videos sounded fantastic, with very loud and crystal clear voices. Another area where the CX34 shines is with its selection of ports. There are two USB-C ports, which can be used for charging, two USB-A ports, an HDMI port, and even an audio jack. The only thing I felt it was missing was a SD or microSD slot. But, there are plenty of hubs that can add that functionality. Under the hood, this Chromebook Plus has a 13th generation i5 processor and 8 gigs of RAM. That might sound like overkill for a Chromebook, but honestly, I loved having the extra processing power. Everything I did felt snappy and responsive. Especially, when flipping through tabs or changing apps. The only downside on the storage side is that it only has 128GB hard drive, and 37GB is being used by the operating system which is pretty standard. For me, it wasn't a huge deal since I can always use an external drive or cloud storage, but it's something to consider. The display is another highlight. It's got a nice, slightly reflective finish and plenty of brightness to let you work comfortably even outdoors. The blacks are deep, the colors are vivid, and text looks crisp and clear. Also, I was surprised to discover it's a touchscreen as well, which is a fantastic feature you don't normally find on a Chromebook at this price point. The touchpad is comfortable to use and feels nice and solid when you click it. The keyboard is great for typing on too, although it doesn't have any backlight, which might be a bummer for some. As for the battery, I was easily able to get about 6 hours of productivity from it. And when it was time to recharge it performed the task in about an hour and 10 minutes. Overall, the ASUS Chromebook Plus is a premium Chromebook experience. It's well-built, has fantastic speakers, tons of ports, a powerful processor for a Chromebook, a beautiful display with a surprising touchscreen feature, and a comfortable touchpad and keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs well, keys are easy to type on. I didn’t realize it was touchscreen until a few days after so that was cool. I like that feature because I can do puzzles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for studying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for everyday/general use! Love the color, and sleekness of this laptop. I went from a MacBook to this Asus Chromebook, and I love the ability to customize it to my liking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chromebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chromebook! This is sleak and very fast. This is a great value!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Go Buy One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is my favorite out of the 3 I've owned. It's perfect for web browsing, journaling, and Xbox cloud gaming. My only gripes are that the speakers aren't very loud and the screen could be brighter.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Carlos M,

      We are pleased to hear that you are satisfied with the CX3402CVA Chromebook Plus. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Your feedback is greatly appreciated and will be passed on to our product team for review.

      It is our hope that the device continues to operate normally and that you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406036413-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great chromebook

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the configuration and price of the chromebook

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A Chromebook that can finally replace my laptop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the Intel Cor i5 1335U processor coupled with 8GB of Memory and a 14” (Full HD) 1920 x 1080 touch screen, this unit can easily replace my bulky windows laptop. Given the built in cloud storage options, the 128GB SSD is more than sufficient for most users. I have over 100 apps installed, and still have over 88GB of driver space available. The device has 2 USB Type-A ports, 2 USB Type-C ports for display out or power, 1 standard HDMI port and a 3.5mm combo audio out/mike in jack. The audio output is very good, and the Bluetooth 5.3 Codec provides excellent connectivity to peripheral devices. The Wi-Fi card is Dual Band AX/6E dual band. The keyboard is very comfortable, but the “F” and “J” home position keys do not have small “bumps” in them to help you find the home row and proper finger placement without looking at the keyboard. There’s a slight roughness at the bottom edge of the key that may be intended for that purpose, but if so, they should rethink that choice. The keyboard on this model is not backlit, which could be a dealbreaker for some. At approximately 3.25 pounds I’d still consider this device light, but it also rated as meeting military-grade standards, so it’s very well built. The stated battery life is 8 hours, which based on my usage seems accurate.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A fast, thin and easy to use Chromebook!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chromebooks are a great cross between an Android tablet and a traditional laptop. You get all of the benefits of the tablet (long battery life, tons of apps, easy OS management) with all of the familiar traits of a laptop (clamshell design with a large screen and a built-in keyboard and trackpad). This Asus Chromebook Plus has a fast Intel processor, plenty of memory and storage, is thin and light, and is a great value for those who don’t need Windows or Mac to get stuff done. Plus, it’s fantastically easy to manage and maintain. Highlights: * Thin and light. * Bright and clear touchscreen. * Long battery life. * Several useful ports (USB-Ax2, USB-Cx2, HDMI, Headphones). * Open lid props up the keyboard a bit. * Long USB-C power adapter. Room for Improvement: * Keyboard is not backlit. * The typical Caps Lock key is replaced with a Search/Launcher function. * USB power adapter has a captive cord and the prongs don’t fold. * Screen folds to 180 degrees but does not fold backwards further. Setup: Plug the provided USB-C power adapter into either side’s USB-C port to charge it up. The charging LED is one the left side near that port, but you can use whichever is convenient. Wake it up with the power button and follow the simple onboarding screens to apply or create a Google account and get the Chromebook ready to go. Mine needed some updates that installed quickly and easily after which it was ready to use. Usage: Basically, it’s a laptop running Android. You have access to all of your usual Google stuff like Chrome, Meet, Photos, etc. but in a more standard laptop shape. The built-in keyboard is roomy and easy to type on. It’s not backlit but otherwise is efficient to type on versus tapping away at an on-screen keyboard. Also, the typical “Caps Lock” key is replaced with a Google Search/Chrome Launcher key instead. If you want the usual Caps-Lock function, that’s now an Alt-Launcher key combo. Otherwise, everything is pretty much as you’d expect. The shortcut keys at the top of the keyboard are helpful. The screen is bright and clear with a non-glare coating. It’s a touch screen so you can use either that or the trackpad to navigate around your favorite apps. The lid kinda props up the keyboard when opened and can be bend backwards to make the whole laptop flat, but it won’t bend backwards to the “tent” or “tablet” styles that other laptops might do. At the top of the screen is a webcam with a sliding privacy shutter. There’s also an array of microphones. Both the camera and microphone work well for video calls or recording your favorite content like Tik Tons. The roomy trackpad is right where you’d expect it to be and it is clicky for right and left-clicks for when you don’t want to take your hands off the keyboard to touch the screen. On the left side of the base is one of the two USB-C ports that can be used to power the Chromebook or plug in your favorite device. On the right side is another USB-C port, two SuperSpeed USB-A ports, an HDMI port so you can connect a TV or external monitor, and a headphone jack for your wired headphones. Of course there’s WiFi and Bluetooth for networking and headphones/speakers. The provided power adapter is relatively small and has a long, captive (non-removable) USB-C cable. There’s no real cord management, the cable cannot be removed and the AC prongs don’t fold in when it’s not being used, so it’s not the most travel-friendly, but it works. Charging is quick and the laptop lasts a long time on a charge, too. Overall: For most people, a ChromeBook is more than good enough to do typical home or school tasks. Anything web-based or that has an Android app can work here, and there’s nothing messy to maintain like a typical Windows or Apple laptop might require. This particular ChromeBook Plus is fast, has a nice screen and web cam, and enough ports to connect your favorite devices with ease. Overall, it’s a great value for students and home users that don’t need the power and complexity of a typical laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Touchscreen

    Rated 5 out of 5 stars

    A Perfect Fit for Young Learners

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Stellar Choice for My 9-Year-Old ! I recently purchased the ASUS Chromebook Plus CX3402 for my 9-year-old daughter, and I couldn't be more pleased. It's the ideal blend of performance, style, and durability, making it perfect for both schoolwork and fun. Key Features and Performance: * Blazing Fast: The Intel Core i5 processor ensures swift multitasking and quick app launches, making it a breeze for my daughter to navigate between tasks. * Sleek and Sturdy: The sleek design and robust build quality make it both eye-catching and durable enough to withstand the occasional bump or drop. * Touchscreen Magic: The touchscreen is incredibly responsive, providing a fun and intuitive way to interact with educational apps and games. * All-Day Battery Life: The impressive battery life keeps up with my daughter's active lifestyle, ensuring she can use it throughout the day without worrying about running out of power. Perfect for Schoolwork and Beyond: The ASUS Chromebook Plus CX3402 is an excellent tool for schoolwork. It's lightweight and portable, making it easy for my daughter to carry to and from school. The large, clear display and comfortable keyboard make it a joy to use for long hours. Plus, the built-in Google AI features provide helpful assistance with assignments and research. Overall, I highly recommend the ASUS Chromebook Plus CX3402 to parents looking for a reliable and fun laptop for their kids. It's a fantastic choice that will surely enhance their learning experience. Pros: * Fast performance * Sleek and durable design * Responsive touchscreen * Long battery life * Perfect for schoolwork Cons: * None so far If you have any specific questions about the laptop or need further assistance, feel free to ask.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen size

    Rated 5 out of 5 stars

    An entry level workhorse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Chromebook Plus CX3402 14” Laptop is a sleek, high-performing device, perfect for multitasking with its Intel Core i5 processor, 8GB memory, and 128GB SSD. The 14-inch Full HD display is vibrant, and Google AI features boost productivity. Lightweight, with long battery life and a stylish Pearl White finish, it’s an excellent choice for work and play.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Chromebook at a great price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure what to expect given the low price of this Chromebook. I did not see touch screen in the description but I was pleasantly surprised that it does have one! It is quick and responsive whether using the mouse touch pad or the touch screen. It comes loaded with Google Chrome. Once logged in, all my passwords, information and documents were immediately available. The processor works great for my needs at work. It boots up quickly, tabs and applications open with ease and I am able to be up and running right away. The pearl white color is sleek and different than the usual gray or black that most Chromebooks come in. It is thin and lightweight. I use the camera (covered when not in use for security) and microphone for video meetings and the sound and picture are great. I have no issues with lagging or dropped signals. I also like that is comes with and HDMI port. We have a large screen to share information in our conference room and I am able to connect and display documents and pictures for the team. It is extremely surprising that such a great computer is so inexpensive. This would be great for high school or college students.

    I would recommend this to a friend