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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.7 out of 5 stars with 591 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Range
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great coverage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this router for a while now. We can run as many devices as we need to without a problem - even in farther away areas. We have it in the basement and it reaches the second floor without a problem. Rarely, but occasionally we may have to restart the router if it loses connection to the internet. No regrets though - it is a awesome router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Fantastic Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Netgear router that was not connecting consistently and dropping out coverage. This router rocks! Wifi is fast and I can connect anywhere in the house. My Xbox series X connects fast and the NAT is always open. No frame rate drops. I cannot recommend this one enough, especially for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Router Upgrade from ASUS AC 3100

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this a little over 1 month and I am super pleased. All of my internet connected devices that I have connected, move smoother and faster without any of my previous mesh devices being connected. Would rate as excellent but I have issues with connecting my older surveillance cameras and I need more time with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    FAST! Clean.. you wont be disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very very fast router, getting 700-900 megs on WiFi and easy 1000 megs directly connected to ethernet. I give it 4 stars instead of 5 because it has several issues connecting to older devices, you have to turn off a few switches to keep chromecast's from dropping and cameras. Other this is the best router I've had.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    "Best Router of 2021"

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    >Very fast and an awesome router especially when you tell the cable company to upgrade your WiFi to better strength. It just has problems connecting when you get home and Xfinity doesn't want you to use this router, they want you to use theirs, and you HAVE to contact xfinity customer service to activate.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage. Had one issue with it dropping out. Configured AiProtection to all yes and it cured the problem

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Serious Connection Issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router either has very bad quality control, or the hardware/firmware are flawed. I've had this hooked up for 3 days with a 1 Gig internet plan, and every day the internet cuts out multiple times. The thing is, it requires a modem reboot, not a router reboot, but under diagnostics it says everything is fine, which it's not. Shows the WAN port connected, but nothing has internet. All the lights display that it is functioning normally as well. The modem works fine and is an Arris SB8200 docsis 3.1 modem. When I reconnect my previous Netgear router, it works normally. I've factory reset both the modem and router to no avail. It seems lately people are having issues with this router. A year ago all the reviews were good. But if you check recent reviews from Amazon and Best Buy, you'll see connection drop outs. There's definitely something faulty with this router and it's going back. I'm an Optimum field technician. So I'm well versed in router setups.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tech,

      We sincerely apologize for the unstable connection issue you have been experiencing with this wireless router. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      [Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/ Asus

  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    High expectations, ended up returning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old ASUS AC router which has been a workhorse for the past 5 years but I wanted faster speeds so I stuck with ASUS. This router had excellent reviews on multiple websites so to me it was a no-brainer- a brand I trusted and good reviews. It was easy to set up and the speeds were fantastic. I was pleased for 48 hours. Then it started dropping connection constantly. I had to reboot the router 4 times today. Once the connection dropped for a fifth time I reconnected the old router and boxed this one up for a return. I see others on here have had great success with this router so perhaps I’m an anomaly.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MesaTK,

      We sincerely apologize for the unstable connection issue you have experienced with this router. We can assure you that this is not the norm and is definitely not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      [Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/ Asus

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    don't waste your money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my Netgear router of 10 ten years. Started out great but started to drop connections, could not get it to easily reset and overall overpriced for the performance. returned this to Best Buy and bought another NetGear router.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the connection issues you're having with this model and that you had to return it. Here's a FAQ on how to resolve this connection issues. ASUS router connection issues: https://www.asus.com/support/FAQ/1030641.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Constant dropouts.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant drop outs. This thing was so bad. I was hoping to be able to have more configurable security, but even those settings were not working properly. Regarding the dropouts, it is device by device with no rhyme or reason. I researched settings and found out that ASUS is known for this dropout problem. This is getting returned less than a week after I got it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the unfortunate experience you're having with connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ to resolved these issues. Here's the link: https://www.asus.com/us/support/FAQ/1030645/. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    ASUS Router DOA, Don't Buy It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was DOA. I could not hook up to my broadband provider which is on all the time. Asus agreed it was defective and it took me two weeks to get it back to Best Buy and longer to get a refund.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. Your feedback is important as it helps with improvements to ASUS Support channels. You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Slow and drops a lot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work, dropped out constantly. I'm a PC Tech and couldn't even get this thing to work right, even close by. Very slow speeds too.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ShoresideBenefits

      Please allow us to apologize for the inconvenience you are experiencing with the Wireless Router. Please allow us to make your experience with ASUS a better one. The consistent Wi-Fi connection and network stability pretty much depend on how you positioned the wireless router. Placing your router at the best location and minimizing interference can greatly improve network performance. If the Wi-Fi signal on your device is still weak or the network speed is too slow, please refer to more troubleshooting methods below.
      FAQ:

      [Troubleshooting] Wi-Fi signal is often disconnected

      [Wireless Router] How to improve reception of wireless signals(reduce wireless interference)
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107037518-0020) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Saskeia W
      ASUS Customer Loyalty US Support Asus