Customer Ratings & Reviews
- Model:
- RTAX86U
- SKU:
- 6443999
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.
This summary was generated by AI based on customer reviews.
Can’t get Gig speed over WiFi.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. I have Gig speed internet and I couldn’t get gig speed(or close to it) over Wifi even when I’m right next to this router. Router red light would stay on and state I’m not connected to the Internet even when my modem is plugged in and I can go online via WiFi.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the connection issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below: https://www.asus.com/support/FAQ/1030641/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Connection
Serious Connection Issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router either has very bad quality control, or the hardware/firmware are flawed. I've had this hooked up for 3 days with a 1 Gig internet plan, and every day the internet cuts out multiple times. The thing is, it requires a modem reboot, not a router reboot, but under diagnostics it says everything is fine, which it's not. Shows the WAN port connected, but nothing has internet. All the lights display that it is functioning normally as well. The modem works fine and is an Arris SB8200 docsis 3.1 modem. When I reconnect my previous Netgear router, it works normally. I've factory reset both the modem and router to no avail. It seems lately people are having issues with this router. A year ago all the reviews were good. But if you check recent reviews from Amazon and Best Buy, you'll see connection drop outs. There's definitely something faulty with this router and it's going back. I'm an Optimum field technician. So I'm well versed in router setups.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tech,
We sincerely apologize for the unstable connection issue you have been experiencing with this wireless router. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
- Pros mentioned:Speed
Not reliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the idea of a mesh system so I purchased this router along with another high end Asus Router. The speeds were great and the app is really nice. Problem is I have to reboot this router one to two times a week!!!! There are more than one issue forcing me to manually reboot . One is random devices are dropped from the router. Once I reboot they are reconnected. Another problem is loss of internet, again if i reboot it works again. Very frustrating to pay around $600 for 2 routers that don’t work consistently. Signal is not the issue because I have max bars in every room. Wish I would have went with the Eero system instead. I’m fighting this review after a failed reboot with the app , I had to physically go and reset the router high up in a closet
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ij2cool,
I sincerely apologize, on behalf of ASUS, for the poor experience you have had with this router so far. Please allow me the opportunity to make your experience with ASUS a better one. I recommend keeping the latest firmware installed to ensure you're getting the best possible performance out of your router. You can find all firmware versions in the link below. Instead of physically restarting the router you can restart it through the router configuration or you can look into setting up the auto reboot feature. We do value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax86u/helpdesk_download/
- Pros mentioned:SpeedCons mentioned:Connection
High expectations, ended up returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an old ASUS AC router which has been a workhorse for the past 5 years but I wanted faster speeds so I stuck with ASUS. This router had excellent reviews on multiple websites so to me it was a no-brainer- a brand I trusted and good reviews. It was easy to set up and the speeds were fantastic. I was pleased for 48 hours. Then it started dropping connection constantly. I had to reboot the router 4 times today. Once the connection dropped for a fifth time I reconnected the old router and boxed this one up for a return. I see others on here have had great success with this router so perhaps I’m an anomaly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MesaTK,
We sincerely apologize for the unstable connection issue you have experienced with this router. We can assure you that this is not the norm and is definitely not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
- Pros mentioned:Coverage
Dead within 3 months and RMA is severely lacking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these as I was impressed with the integration of multiple units with 2.5GB Ethernet link between them. Running two of these in a 4200sq/ft (smart) house and I have great coverage and amazing bandwidth....for 3 months. Then the satellite unit no longer functioned. No lights - just dead. Swapped power supplies to verify it was the router then contacted support and got an RMA. Despite the unit being 3 months old they do not 'swap them' out. You have to send the unit in, they will then verify that it does not work, and then they will send out another unit... Once they received it and verified the issue they did send me an email indicating that they will be sending a replacement. Two weeks later and I have no further status or replacement information. This is my first foray with ASUS as I usually run Netgear Nighthawks but the RMA process alone is reason enough to stay away.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand the inconvenience this may have caused you, your dissatisfaction with the quality of the product and your recent customer service experience.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence. If you still didn't receive your product and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Mr
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Router died in less than a year of Use, Which would be fine if there was any way to get it fixed though them, but right now I am getting the go around from the Best buy warranty department telling me to contact Asus, and Asus telling me to contact Bestbuy. Really not happy with the purchase.
No, I would not recommend this to a friend- Cons mentioned:Firmware
ASUS blows, avoid unless it’s a simple setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router is fine. The hardware is actually good. The software is mediocre. The ASUS app barely does anything useful. Like old fashion routers at least All configuration must be done over the wired network. But you also are required (or at least there is no obvious way around it) to setup an account to access the router. The firmware has some issues with some legacy devices but the truly most awful thing is support and ASUS policies. Between the requirement to create an account, the constant request for information if you call support (They don’t even use it, you have to provide everything every time you call), and the useless support service, ASUS, as a whole seems like a hard pass unless you have a simple setup and you never had to call them. So again, excellent hardware, the software/firmware is meh, and their support is just terrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leon,
I certainly understand your frustration and please know this isn’t how we treat loyal customers. If you can, please send me any associated case numbers during your time with ASUS Support so I can do more research on the case history. I want to make sure to review the information with the Management Team to avoid these issues going forward. You can reach us via ASUSWRT(ASUS router Web UI), or ASUS Router App, or you can send me at cl-adrian@asus.com. Your case for reference is N2107037518-0004.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Terrible Asus Router
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This crappy ASUS router lasted less than 2 years before completely dying. It worked intermittently for the last six months and failed completely last night. Screw Asus.
No, I would not recommend this to a friendVery disappointing in build quality!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this! I paid top dollar for it when it came out, and it didn't even last 2 years. Of course there is no warranty on it, so off to the trash heap it goes.
No, I would not recommend this to a friendDefective & dishonest ASUS doesn't honor warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst router I have ever purchased. Hardware failure/issues after less than a year. 3 months dealing with ASUS attempting to get a replacement, and for 3 months they claim they have no replacements available, despite having no shortage of brand new ones to sell on their online store. After 2 months of getting nowhere, I complained to the Better Business Bureau, to which they also played games, trying to trick me into accepting their response, with no intent to actually replace the product. After 1 month with BBB, they finally respond that they'll replace it. I accepted the response, and then they never contacted me, and never responded to my email. If you buy from ASUS, and you happen to get one of their defective products, just know that your warranty means nothing. Before I involved the BBB, I went through 2 months of phone support, calling every 2 weeks, as instructed, and I emailed the CEO office, which went absolutely nowhere. I looked through my phone logs, and I've spent several hours on the phone, just to check if there is stock every 2 weeks. I tried to be patient, but waiting months, with a defective router, I cannot wait any longer, and thats exactly what they wanted, me to give up, so they didnt have to replace it. Dishonest company.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We apologize for the issues you've encountered with your device as well as our ASUS Customer Service Team. If you would allow, please provide us with your ASUS case # so we can research your case history. Your feedback will be forwarded to the Management team to avoid the same issue in the future. Please reach our to us at customerloyalty@asus.com so we can follow up on your case and help provide a satisfactory resolution to any warranty related issues.
Thank you for choosing ASUS!
Best Regards,
Rodel
ASUS Customer Loyalty - US Support
- Cons mentioned:Connection
Constant dropouts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant drop outs. This thing was so bad. I was hoping to be able to have more configurable security, but even those settings were not working properly. Regarding the dropouts, it is device by device with no rhyme or reason. I researched settings and found out that ASUS is known for this dropout problem. This is getting returned less than a week after I got it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ to resolved these issues. Here's the link: https://www.asus.com/us/support/FAQ/1030645/. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.5 years and it died on me. Asus is nothing but problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
We sincerely apologize for your router dying on you. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107037518-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi LED light is not ON: https://www.asus.com/support/FAQ/1030643/
Horrible ASUS support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was thrilled to purchase two of the AX86 routers to an AIMesh network. Geek Squad did a great job and I was getting 350mb down on 400mb cable service. Decided to upgrade to comcast 1gb service. Once connected was only getting 350 download off 1gb service on the node (700 at modem). Called ASUS support and that's where the mess started. Tech recommended a number of changes and I went from 350mb download speed to 2 mb. Yes, you read that correct 2 mb. Tech couldnt reverse the mess he created he decided to reset to default and start again. He eventaully just gave up. Said another tech would set up ticket and help me resolve. Of course, they have emailed me nothing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Agincourt, It's unfortunate that this model does not meet your expectations and I'm sorry for the inconveniences caused by this. Please send us an email with this link at "customerloyalty@asus.com" so that I can further assist you with this issue. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Periodically losses internet connection.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a stable connection, don't buy this. I can't speak for all Asus routers though I've seen enough from this one to make this my first and last. I did read other well-written reviews saying this router loses its ethernet/wireless connection periodically but gave it a shot. Like clockwork - 3 times a workday, each time it would not come back for an average of 5 minutes despite reboots. I said to myself this can't be happening and reconnected the Xfinity router and not one drop since, a week and counting. Good riddance Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peter,
We're sorry to hear about the unfortunate experience you're having with your router dropping connections. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get this to do anything. I returned it the next day and bought an eero. Best decision ever. I wouod give this a 0 if I could. Kind of surprised but even the Best Buy employee steered me away from the brand when I looked to replace it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're had with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DON'T BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst routers I've used. The speeds are way slower than they should be, and only seem to get slower with every firmware update. ASUS tech support is a joke. Literally told me to run multiple speed tests at the same time on all of my devices, to increase wifi speeds. Add to this the length of time it takes for ASUS support to respond and it's now too late to return the router for a better brand I would have been better off using the free router my ISP provides since the wifi speeds are the same
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your router speed is slow. This is not the kind of experience we want any of our customers to have. Are you experiencing the same issue on both bandwidths (2.4Ghz/5Ghz)? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
- Cons mentioned:Connection
ASUS Router DOA, Don't Buy It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was DOA. I could not hook up to my broadband provider which is on all the time. Asus agreed it was defective and it took me two weeks to get it back to Best Buy and longer to get a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, It's unfortunate that this model does not meet your expectations, this is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. Your feedback is important as it helps with improvements to ASUS Support channels. You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Was hoping for better...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems since hooking this up. Nearly impossible to keep the wifi networks visible long enough to connect, and even then sometimes will not connect. Drops connections repeatedly. WPA3 which is supposed to be more secure is a nightmare to implement on this device. When using WPA2, some devices see it as an open network and will not connect because it needs a password (tried manually adding the network with password too). Have loved Asus routers for the longest time but will be shopping around for other brands after this experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clint, Certainly, we understand your disappointment with the device and I am happy to look into this for you. Are you running the latest official Asus firmware for the router and not a Merlin 3rd party version? I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Wish I Had Bought Something Else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, 2.4 G still won't connect to my printer, drops devices like crazy and can't reconnect to them. Firesticks can't connect to it, I spent a half hour on the phone with support and they have to escalate the case...great by the time they get back to me I probably will have returned it. This router gets great reviews from the pros so either I don't have it configured properly or else I got a dud, either way this was a complete disappointment.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the 2.4Ghz connection. What you've experienced was not intentional and this is a random case. Have you updated the firmware? Please refer to the steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wi-Fi signal is often disconnected - https://www.asus.com/support/FAQ/1030641/
How to improve reception of wireless signals(reduce wireless interference) - https://www.asus.com/support/FAQ/1030608/
unstable wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable wifi. It randomly shuts off the wifi signal on the 2.4 and 5ghz networks. When the 2.4 is connected it won't send an internet signal through it. Works fine hardwired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below: https://www.asus.com/nz/support/FAQ/1030641
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support