Customer Ratings & Reviews
- Model:
- RTAX86U
- SKU:
- 6443999
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.
This summary was generated by AI based on customer reviews.
it seemed to work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this router for a lil while I don't recommend Asus at all if you want a good reliable router look elsewhere
No, I would not recommend this to a friendDidnt even last 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after 13 months the router wasnt working, out of no where it turn off and wouldnt turn back on. For a 300 dollar router I would expect better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doubles,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. We recommend to do a hardware reset by pressing and holding the reset switch with a pin for about 10 seconds and try connecting it to another known good surge protector and AC outlet. If this was already performed to no avails, we recommend sending the router in for warranty service. A RMA number is required to send the product in for service. For more information about RMA, please go to: https://www.asus.com/us/support/article/818.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good speed but a number of problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router is fast but it has a number of problems. 1. Stability problem. Every few days it'd lose its ability to connect to the internet. Will work after reboot. So I schedule it to reboot each morning at 4 am in the administration section. But, that introduced another problem. 2. After each reboot it would reset the DDNS server hostname back to www.asus.com rendering AiCloud useless. AiCloud relies on DDNS for one to access the 'cloud network files' from outside. If DDNS is not working, then AiCloud does not work. I tried to use www.asus.com as its DDNS but it's not reliable either. It does not update the router's IP assigned by Verizon frequent enough. Therefore, whenever Verizon changes the router IP, www.asus.com DDNS is still using the old out. Again, that renders AiCloud not working. So I changed to www.no-ip.com. That works better except now it get revert back to www.asus.com whenever the router reboots. Very frustrating. 3. AiCloud is not functioning consistently. On some day it will show all Samba networked PCs, but on other days it would not. You can never count on able to access your 'cloud' files remotely. Sometimes you can access files on your PC, sometimes can't. You can never predict when it will act up. Basically, AiCloud just does not work. So don't count on this feature if you are buying cause it suppose have a home cloud feature. Just does not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestNotBuy,
Please allow us to apologize for the inconvenience you are expereincing with AiCloud and Internet connectivity issues. We do value our customers and take negative customer service experience very seriously. Have you tried updating the firmware? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111022545-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030641/#:~:text=When%20your%20wireless%20device%20is,the%20Wi%2DFi%20is%20disconnected.
- Cons mentioned:Connection
don't waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my Netgear router of 10 ten years. Started out great but started to drop connections, could not get it to easily reset and overall overpriced for the performance. returned this to Best Buy and bought another NetGear router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connection issues you're having with this model and that you had to return it. Here's a FAQ on how to resolve this connection issues. ASUS router connection issues: https://www.asus.com/support/FAQ/1030641.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus Routers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get set up. Did not perform well at all. I would never ever buy another Asus product. The first one just completely died after 2 weeks of great operation. The second one was more pain than it was worth.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lawman,
We're sorry to hear about the unfortunate experience you had with your router not working as expected. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2111022545-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support