Customer Ratings & Reviews
- Model:
- RTAX86U
- SKU:
- 6443999
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Dual Band WiFi 6 Gaming Router's extensive range and ease of use, with many praising its improved coverage and strong signal. Positive feedback also highlights the router's generally easy setup and solid performance. While some users experienced occasional connection issues and noted the higher price point, the majority of reviews were favorable.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Qos
Great Router but….(trend micro) agreement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints about this router its fantastic , But one thing that bothered me was the Agreement for QoS, if you read it you will understand, they basically collect alot of your information which is insane and they state it has nothing to do with Asus . I would recommend but be aware
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that you are not pleased with the agreement for QoS. By using AiProtection, Traffic analyzer, Apps analyzer, Adaptive QoS/Game boost, Web history, you agree to the Trend Micro End User License Agreement.
Please note that your information will be collected by Trend Micro through AiProtection, Traffic analyzer, Apps analyzer, Adaptive QoS, and web history. You also acknowledge and agree that ASUS is not responsible for either the agreement between you and Trend Micro or any content of the service provided by Trend Micro. If you may have any inquires about how Trend Micro collects, processes, and uses your above information, please refer to the privacy-related statement issued by Trend Micro or contact Trend Micro for more details.
If you would like to disable sharing your information with Trend Micro through the above functions, please go to Router web GUI > Advanced settings > Administration > Privacy.
If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Range, Speed
Worked Great for 18 Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router had more range than we needed, even reaching out to my ring cameras throughout the yard. Loved the user interface, and it seemed to increase the speed. Was a great and stable product until the 2.4 signal went out after a year and a half. I expected a little longer life span from this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnny,
We're sorry to hear that your router stopped working. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Can you please reach out to us with your case number so we can do some investigation into this issue? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108015343-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Good router but distance was an issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is sound. IT is very easy to set up using the app and easy to update. However, the range is not what I excepted. it is in the middle of my house where my last one was located and one of my devices on the end of the house ( approximately 35 feet away) has issues. Disappointing.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JackleShade,
We certainly understand your disappointment and the inconvenience this may have caused.
In order to improve signal strength, please chcek if the router is in a good spot where no RF or electrical interference or physical obstructions exist.
If you need further assistance with the warranty for the router or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Decent Router but fails in Range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router performs quite well. The only reason I am giving it 3 out of 5 is due to its range. We have a 3100 sqft house that is fairly tight with 3 floors and this router sits right in the middle. We had a similar issue with our previous router that was 6 years old so we thought with this newer technology the range would improve - but it didn't. This should not be that difficult of a problem to solve - or at least have a suitable extender that actually works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear mlopic,
We're sorry to hear that you are having WIFI range issues with your router. It's unfortunate that it does not meet your expectations, this is absolutely not the experience we want you to have and not the quality of service expected from ASUS. Have you tried to update the firmware of router to the latest? Please follow the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108015343-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooing - https://www.asus.com/support/FAQ/1030608/#:~:text=For%20the%20best%20wireless%20signal,metal%20obstructions%20and%20direct%20sunlight.
Great until it wasn’t
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was My first ASUS router experience was good until a few days ago when the wifi card on it went out. Couldn’t get any signal from the router. Even after multiple attempts of factory resetting and eventually gave up. Brought it back to the store since ASUS customer service was no help. Had GSP on router. Going back to Netgear Nighthawk.
No, I would not recommend this to a friendComplicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to buy a new router since I was moving. This item had pretty high rating at the techy sites, and I thought it would serve me well, for years to come. Unfortunately, it is very difficult to work with, it’s complicated and in my case I had to reset it at least twice a day. I returned it. If you’re a super tech savvy user, it may be good for you.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Instant Guard feature is broken. Maybe they'll fix with a firmware update. Contacted Asus support and they don't seem very competent. Overall, it's ok but disappointed at this price point.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Willm9001,
It's unfortunate to hear that you are having issues with Instant Guard. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Please allow us to make your experience with ASUS a better one.
Please note that currently Instant Guard only works with a public IP address. If your Internet Service Provider (ISP) does not support this requirement, please contact your ISP. Please follow the steps in the FAQ below to set up Instant Guard.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108015343-0006) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1044340/
Can't handle giga byte connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with giga byte connection. It only gives 50 percent of payed download speed of 940/840.
No, I would not recommend this to a friendStandard WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off good however signal strength has gone to normal.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edward,
Thank you for bringing this to our attention and I certainly understand your frustration. Please elaborate on the symptoms your system is currently exhibiting. You can reach me at cl-adrian@asus.com. Your case for reference is N2108015343-0002.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support