Customer Ratings & Reviews
- Model:
- HT5306QA-PZ13.X1P1TB
- |
- SKU:
- 6585178
Customer reviews
Rating 4.2 out of 5 stars with 91 reviews
(91 customer reviews)Rating by feature
- Battery Life4.7
Rating 4.7 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the ProArt PZ13 13" OLED 3K Detachable Laptop for its impressive features. They particularly praise the stunning OLED screen for its crisp and vivid display, as well as the speedy performance powered by the Snapdragon processor. The detachable design and long battery life are also highly appreciated, making it a versatile device for both work and entertainment. However, some customers express disappointment that the stylus is not included with the laptop.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Display for Creators, Performance for Chromebooks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus PZ13 is marketed as a creators convertible laptop, but it lacks most of what you need for it to be viable for creating. The biggest issue that this tablet faces is performance. It ships with a Snapdragon X Plus CPU, but unlike other comparable products, it ships with an 8 core variant that was just announced. This makes the CPU in this 20% slower which isn't that big of a deal. Where it really struggles though is GPU performance. The Adreno X1-45 comes in significantly slower in 3d benchmarks compared to the GPU in the 10 core CPU. While I don't know yet the specifics of the 8 core and 10 core when it comes to GPUs, this one is far slower. What is also not helping this convertible is the 20w TDP limit. Other snapdragon products allow for higher power, and while others face a problem with thermals by letting it run free, this tablet doesn't get hot leading me to believe there is additional thermal headroom to be had. What also makes this thing come up short is the quality (or lack of) in the accessories. The attachable keyboard is thin and flimsy, connecting via magnets to the tablet. There is no additional ports on the keyboard, no additional battery, just a thin flimsy keyboard that squeaks when typing. The tablet comes with a magnetic back cover that snaps on pretty easily and stays in place well enough. It has a hard kickstand the comes out so you can use it in a pseudo laptop like configuration. The problem is that it doesn't work well for using on your lap, slight angles/leaning/moving cause the setup to become contorted and horrible to use compared to other laptops. This would have been much better served to have shipped with a more hard keyboard attachment with a solid hinge that was detachable to give you a solid laptop experience while also allowing it to be used as a tablet. In addition to that, while this is marketed as 'for creators', the Asus Pen that is advertised along with it doesn't actually come with the tablet. You'd think for the price they would include the pen, but no they ask an additional $100 for it. Probably for the best because the pen attachment on the case is a simple cheap plastic loop which I would trust holding a bic pen, let alone a $100 pen. Without the pen, you're stuck with the mediocre windows tablet experience where the interface isn't intuitive driving you mad with misclicks or struggling to figure out how to perform the action you need. This isn't necessarily an Asus problem, but they are selling a windows tablet, they should be doing what they can to mitigate the known issues (in this case, shipping it with the Asus pen). As for performance in creative apps, the new Snapdragon processors leave a lot to be desired. In Photoshop it performs about as well as other 20w CPUs that are out, but lag behind other more powerful CPUs. In photoshop the performance is about what I expected and is usable for light tasks. Whats not usable is just about any other Adobe applications. For video editing in Premiere Pro, the performance comes in drastically low, only competing with 10 year old CPUs. Its not entirely the CPUs fault, but instead Adobes for not porting over Premiere to ARM yet, which leads us to the next problem, app support. For creators, you most likely are going to be using Adobe apps, but outside of Photoshop and Premiere Pro, the rest aren't supported yet. Illustrator in Creative Cloud redirects you to a web app, there is no InDesign, no After Effects, etc. You're limited to just those two. Whats ironic about this is the free 3 month trial for Adobe Creative Cloud that comes with this is essentially just a 3 month trial of Photoshop. On the plus side, other companies are doing better at porting their software, Affinity has ported their 3 software suites to work with ARM already and they work very well on this. Still wouldn't attempt to do any heavy lifting with this, but for light work they perform just as well as other laptops. For video the best option I have found is Davinci Resolve which has also been ported to ARM. For all they've done though, you're still limited by the slow CPU/GPU found in the tablet and its not going to be a pleasant experience. There are positives to this tablet though. The screen is absolutely phenomenal. Quite possibly the best looking display I've seen on a device yet. The 1800p OLED screen packs a PPI north of 250 leading to an extremely sharp image. The blacks are extremely deep because of the OLED panel which leaves you with an essentially infinite contrast ratio. The colors are very vibrant, in fact in some videos I found them maybe to be a little over saturated but nothing that I feel detracted from the experience. The only drawback I have experienced with the display is the lack of an anti-reflective coating. This is a very glossy display which leads to high def reflections in bright environments. Additionally, one of the drawbacks of the OLED display is the blacks raise to become purple when you have direct light hitting the display, making the blacks worse than what you'd experience on an IPS display. Not really a big issue, but something to be on the lookout for. Finally, the sound on this tablet is really nice. The speaker setup on this is better than what you'd experience on most laptops. I found it to be very comparable to a Macbook in this regard which is nice. The sound seems a little artificially 'bassy' but thats a nice contrast to other laptops and tablets that come off very flat. The volume is also very respectible for something so small. All this said, for what they are asking for this device I feel like you should be getting a lot more. A more useful keyboard, a pen, and more performance. If this had the 10 core Snapdragon in it I wouldn't be so harsh, but this is the new 8 core that is aimed at budget devices, but here Asus is asking a premium price giving you the least amount possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shaun,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2410024120-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US SupportBrand response from Snapdragon team
Posted .Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. Your feedback is important to us. We'll make sure your comments reach our team.
Rated 2 out of 5 stars
Sent it back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy for a notepad; too clunky for a laptop, having all the weight all in the screen. I sent it back without ever even turning it on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clay,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412010326-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Such dumb build design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- First off if you have short legs you will never be able to use this on your lap. No matter how much I jammed the keyboard into my tummy I didnt have enough lap depth to prop up the screen. 2nd: the loop for the pen is so badly placed. If you have a pen in it, the pen is in the way of the port. 3rd. The way the keyboard attaches it adds a ton of depth to machine. It made it as deep as my old 14”, might as well get a 14”. 4th: When it is charging I couldnt find a light indicating it was getting power. I am the king of sloppily plugging stuff in, I need that affirmation light. Is it fast? Who knows. I didnt even make it through full set up before deciding “**** this. I am returning it”. I hated it so much.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Monica G,
Thank you for sharing your comments regarding the ASUS ProArt PZ13 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.
Having returned the notebook, we hope that you were able to replace it with one that meets your needs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412010326-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support