Customer Ratings & Reviews
- Model:
- VG34VQL1B
- SKU:
- 6450389
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the TUF Gaming monitor's picture quality, brightness, and size, frequently praising the crisp visuals and vibrant colors. The curved screen and high refresh rate are also highlighted as positive features enhancing the gaming experience. Many appreciate the inclusion of HDR and a convenient USB hub. Overall, the monitor receives positive feedback for its performance and features.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
Expensive. Power fails quickly. Poor support.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months of use the power stopped turning on. I called Best Buy and they asked me to bring it to Geek Squad. When I brought it to Geek Squad they confirmed it was defective and said there was nothing Best Buy could do as it was outside of the return window. Wasted a trip to the store carrying a heavy monitor. Bought it December 2021 as a Christmas gift for my kids and it died March 2022. Geek Squad said I could work with ASUS but their website keeps kicking me out. Currently not getting anywhere. Buyer beware. $500 for a few months of a monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dacoba,
We're sorry to hear about the unfortunate experience yoiu with your unit not powering on. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen has an area where the background has a ripple effect while watching YouTube… only 3 days old smh
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RudyA,
We are sorry to hear about the issue you're having with the display on this model. We would recommend that you update the driver on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Driver Package: https://www.asus.com/displays-desktops/monitors/tuf-gaming/tuf-gaming-vg34vql1b/helpdesk_download/?model2Name=TUF-Gaming-VG34VQL1B
After 8 9 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flickering is horrible after 8 to 9 months.. black or purple shades ...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the flickering issues you're having with this model. Please allow us to make you experience with ASUS a better one. Hold down the MENU key and select MENU > System Setup > Reset > select " Yes ". We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support