Customer Ratings & Reviews
- Model:
- VG289Q1A
- SKU:
- 6454340
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the affordability and excellent quality of the TUF Gaming VG289Q1A monitor. Many praise its crisp 4K screen and superior display clarity. The build quality also receives high marks. Overall, the monitor is seen as a great value.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Beautiful monitorCons mentioned:Never wakes up
Beautiful, but significantly flawed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful monitor, but it would never wake up. Once the computer went to sleep I would have to turn the monitor off and on again in order for it to wake up. Same problem with an Asus Zephyrus laptop and a Mac mini. Others have had this problem with Asus monitors. Shame. I'm returning this because what good is it if you constantly have to turn it on and off every time the computer goes to sleep.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Turner, Certainly, we understand your disappointment with the monitor always going to sleep and not waking up. This is absolutely not the kind of experience we want any of our customers to have. Can you confirm what connection is used when the issue is noticed? Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference with additional information on this issue and I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Not for dev
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would return it if I can. The text is just not clear to read. Light or dark mode. Sometimes, it won't turn on, need to power cycle.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405029288-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/