Customer Ratings & Reviews
- Model:
- K6604JI-ES96
- SKU:
- 6548317
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers frequently mention the excellent screen quality and impressive performance of the Vivobook Pro 16", highlighting its powerful processor and graphics card. Many appreciate the ample RAM, contributing to fast load times and smooth multitasking. However, a common concern is the relatively short battery life, which some users find underwhelming.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Gpu
Quality parts in a terrible shell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop... I wanted so much to love it. It has all the specs you could need: a 4070, a 13980hx (which is completely locked from undervolting despite the hx in the name), and a stupidly pretty OLED screen. It has every port under the sun, a fun keyboard design, fingerprint scanner and privacy slider on the camera. So many things to like! That said, I couldn't get over the feeling of it being cheaply made. For a laptop that sells for $2000 normally, it is nowhere near worth that. The lid doesn't close completely by design, so there is space between it and the keyboard... Why??? The chassis is entirely plastic with no glass over that pretty screen it boasts. It feels like you could bend the screen with little effort, or if you pick it up to transport it you might warp it accidentally. This was cheaper than the ProArt series with the same specs but metal build, and frankly, I don't think this is worth saving the money. 3.5/5 but you can't justify this price for the serious downgrade in quality. If you aren't moving it much, it might be a fine computer, but at that point, $2000 will get you a much nicer desktop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the notebook. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at, customerloyalty@asus.com and provide the case number "N2307040753-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great screen & processing power in a cheap chassis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: +High resolution OLED display at 120 Hz is the best of any laptop in 2023. +The processor is incredibly fast and maintains great performance even when unplugged +High end Samsung M.2 NVMe SSD (may vary by batch) +Relatively lightweight +Privacy shutter on the camera +Large touchpad CONS: -Materials feel less solid than other high end laptops (too much plastic) -Battery life ranges from decent to poor depending on tasks -No vapor chamber cooling, so it often gets warm -MediaTek WiFi card isn't as strong as Intel cards -Down firing speakers aren't as good as competing up firing ones -Gray and orange accent buttons look rather cheap -Many weird graphics errors and blue screens out of the box I wanted to love this laptop, but between the cheap feeling chassis, warm operation, and random errors, it doesn't feel worth the high asking price. I could only recommend it if it was available with a huge discount.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechGuyCA,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2307040753-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Specs good, gimped by heat throttling.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable performance from what you would expect from the specs, however, a less than ideal build quality (lid is just OK, fingerprint magnet, screen is plastic and not glass/scratchproof) combined with the slim profile, OK to bad thermals renders this gimped out of the box. Excellent performance, when not heat throttling, which is never if a game is running and you're not in an icebox.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the heat throttling issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307040753-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/