Customer Ratings & Reviews
- Model:
- VP28UQG
- |
- SKU:
- 6120908
Customer reviews
Rating 4.4 out of 5 stars with 153 reviews
(153 customer reviews)Rating by feature
- Ease of Use4.3
Rating 4.3 out of 5 stars
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the VP28UQG monitor's picture quality, 4K resolution, and fast response time, making it excellent for gaming. Many appreciate its value for the price and the ease of setup. While some wish it had USB ports and built-in speakers, the positive feedback on picture quality and gaming performance outweighs these minor drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:4kCons mentioned:Compatibility
Rated 2 out of 5 stars
Couldn't get it to work with a HP Spectre x360
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a ton of research on monitors before my purchase because I wanted to make sure I bought one that had HDCP so I could watch Netflix in 4k on my PC. I bought a HP Spectre x360 15-BL112DX on Black Friday and thought this would be the perfect companion monitor. It had a good picture but would not wake back up after the monitor timed out on the PC, you had to fumble with the joystick control on the monitor and sooner or later it would come back up. I tried the normal trouble shooting, different HDMI cable, update all drivers... I finally broke down and decided to call Asus customer support, it was the normal, is it plugged in? Is the power button depressed? They were of no help. I decided to return the item after only a couple of days. Was the monitor defective or did it just had an incompatibility problem, I'll probably never no.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not for me.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me because I only play my PS5 when I have time. I really do NOT see any difference between my PS5 connected to my 42 inch 4k TV or this smaller monitor that has the 4k pixels closer to each other because its size. Also, I am too busy working. If I am not doing that I watch a little TV, exercise, or take a nap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marvel5,
Thank you for reaching out to us. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Close but some issues (Possible RMA)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these monitors since March of this year. Just recently I have had one monitor develop a vertical green line that runs just left of center from the top to about 3/4 down the screen. I have done everything aside from taking it apart (which I shouldn't have to do with something this new). Otherwise, great monitors.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issue you're having with this model. Based on the issue you described, we would recommend that you have this device sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sub-par coloring/sharpness for a 4k monitor. expected better contrast as well
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maverick,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the display on this model. Please attempt the steps in the FAQ below to reslove this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
LCD Monitor Troubleshooting - Picture or Text blur/Display Position or Resolution not correct/Screen color is abnormal or random jitter/Display Flickers: https://www.asus.com/support/FAQ/1013113/
Rated 2 out of 5 stars
Bad picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality out of the box was bad and even several tries I was not able to get it better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alberto, It's unfortunate to hear that the resolution was not what you expected. We really appreciate your feedback on this model as this will aid in any improvements that need to be made. For further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Not good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes around 45 seconds for it to wake up from sleep mode which is unacceptable.
No, I would not recommend this to a friend