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Customer Ratings & Reviews

Your price for this item is $54.99

Customer reviews

Rating 4.5 out of 5 stars with 1835 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, large button size, and good sound quality of the CRL32102 cordless phone. Many appreciate the clear caller ID, affordable price, and inclusion of an answering machine. While some found the setup straightforward, others noted the ringer volume could be improved and that call blocking is a missing feature. A few also commented on the phone's appearance when wall-mounted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 80 reviews
  • Pros mentioned:
    Caller id
    Cons mentioned:
    Call blocking

    Rated 3 out of 5 stars

    Not Fond of this AT&T phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a single phone and this was the only one available at the Conyers store. I am not fond of the phone. The Panasonic's have the call blocking capability and this phone doesn't. Also I haven't been able to turn off the automated voice announcing a call. It's annoying and I have Caller ID visible on my television.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Ringer volume

    Rated 3 out of 5 stars

    Poor quality sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my other phone which causes hissy sound when somebody is calling me on cell phone. I thought this would get rid of annoying sound but it doesn't. And the second concern is the ringer isn't loud enough to be heard from the living room to my room. The voice on caller's ID is low too, the only good thing in this phone is the large lighted keypad and friendly user's set up. There you have it, an honest review.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok phone but not for the elderly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone small buttons. Too complicated of a menu for senior users IMO.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 3 out of 5 stars

    Big buttons good for seniors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for seniors. Big lit buttons makes it easier for them to see and dial. However the digital answering machine doesnt have a very long life span. This is the second one we purchased in about 5 years because the digital answering machine just started to degrade and messages just became garbled staticky mess

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 3 out of 5 stars

    Not bad for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my for my uncle who is hearing impaired, it said on the site great for the hearing impaired, not so much. But over all a good phone. On a Better note the speaker phone sounds great, and the buttons are big and easy to see.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I am happy with the price as I got a price match. Target had it cheaper so I got to pay the price match price that target had. So that was good. My second thing is that the phone is hard to figure out. I don't remember phones being this hard to work. It's also kinda of staticky. I do like the feature of the answering machine. Beyond that not a lot of positives. But i needed it to make sure my phone line worked. Keeping it But definitely looking for another phone. I wanted cordless so I could walk around so that's another positive. I'm sure once I figure out the phone like it more

    I would recommend this to a friend
  • Pros mentioned:
    Caller id

    Rated 3 out of 5 stars

    Great Phone - Open Box Item Was Blindsided

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online picked up purchased item in the Annapolis Store got item home found to be opened-boxed informed the store and also made a complaint via telephone because I was charged full price for open box item the only offer they made for inconvenience was to bring item back for a 10% discount (WOW), very poor customer service and the person I talked to over the phone promised to call me backed in 24hrs well it never happened. I would recommend the phone just checked anything purchased from Best Buy online before leaving store Life Lesson.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Cheap phone, but sort of works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made but works. Got for my mother as simple device. Despite trying to set for 6 rings, it hangs up after 3 rings.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    att phone answering system caller id

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well sometimes its gravely when person is talking on other end dont know why. but it works most of the time takes messages well and volume is good. priced a little high but it is a phone and answering machine. does beep when im on phone and incoming call so thas nice. still getting to know this phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    $52.99 was NOT the final price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After finally receiving this phone after "shipping delays" I was stunned to find out I needed to purchase an additional part. If you have high speed internet from your cable company a DSL FILTER (NOT INCLUDED) is required. The filter must be plugged into the telephone wall jack, then the telephone line jack into the filter. There is no mention of the need for this filter at the time of purchase. The filter cost an additional $15 + tax. Actual cost for this phone is $69.00 (not 49.99) and also wait a week for the part. Total con job !!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ringer volume

    Rated 3 out of 5 stars

    Very average Phone. It’s usable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very average Phone. It’s usable. I find it hard to retrieve my voicemails. And it’s overall volume is below standards. But it’s adequate for my use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call blocking

    Rated 3 out of 5 stars

    Needs call blocking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lacks call blocking feature I need call blocker added

    I would recommend this to a friend
  • Cons mentioned:
    Wall mount

    Rated 3 out of 5 stars

    no problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems. wish it were easier to find wall mounted phones.

    I would recommend this to a friend
  • Cons mentioned:
    Call blocking

    Rated 3 out of 5 stars

    Just about average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the phone does announce who is calling, It is scratchy and not very clear. I live in the metropolitan New York City area so there should be clear connections.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone easy to use, was in store just to buy the headset but coudnt find it so the price and knowledge i had of the overall phone made me just buy a whole knew one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iMac Great! Salesman not so great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new iMac purchased is great. I love it. As far as the salesmanship on the part of the salesman, I was disappointed. The unenthusiastic gentleman was not very encouraging of selling the iMac, nor inquiring of any questions I may have had. Nor did he offer any suggestive points of interest with the system. He just seemed like another Joe working a 9 to 5 job. Peace out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for regular use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is poor and the buttons decide if/when they want to work. Sometimes the buttons will get stuck during dialing, which is not ideal when you are trying to enter info for an automated call. If this was my regular phone I would replace it, but the landline is not our main phone number. On the positive side, it allows us to screen calls so we don't have to speak to the many scam artists who are out there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cordless Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the original phone in the fall and within a few months the screen went blank meaning we couldn't see who was calling or change any of the settings, as time and message. We purchased the new phone, same one, recently and so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    This is good item in compare of the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying product from this company and working well for me. Also, found this item on sale .. good price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy Veteran

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handset appears to be well made and offers many features. But installing it and setting it up was difficult. The installation instructions are generic for several AT&T phones, so some of the pictures and diagrams don't match this specific phone. Best Buy priced this phone attractively.

    I would recommend this to a friend