Customer Ratings & Reviews
- Model:
- BE-MLC522W
- SKU:
- 6456427
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the durability and length of the 5' USB-C to Lightning Charge-and-Sync Cable as significant advantages. Many appreciate the cable's value for its price. The USB-C compatibility is also a noted benefit for users needing that specific connection type. No significant drawbacks were reported by customers.
This summary was generated by AI based on customer reviews.
Broke off inside tablet after only 1 yr of use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke off inside tablet after only 1 yr of use. I had to dig in there with a tweezers to pull it out!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Jeetu! I'm sorry to hear about the difficulty you experienced with your Best Buy essentials™ - 9’ USB-C to Lightning Charge-and-Sync Cable. It's frustrating when a component breaks off like that, especially after just a year of use. Your feedback is important to us, and we apologize for any inconvenience caused by the quality of the product. For assistance, please feel free to contact our Best Buy Essentials Customer Service at 866-597-8427 - Dalainne | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-lightning-charge-and-sync-cable-white/6456429.p?skuId=6456429
Smashed and open box instead of new.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box arrived with signs of being already opened prior to the delivery and it might be an open box that someone returned and in that case I paid for a new item not a used one tho.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Dancasur,
We're sorry that you received that kind of item. Please know that your feedback is important to help us improve the quality of our product and our service as well.
Bestbuy Essentials Support
Lea
https://www.bestbuy.com/
Doesnt work out of the box, no refund granted
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work out of the box. Theres supposed to be a limited warranty on this. My car is broke and my mechanic is out of town and they’re only giving me 20 days to return it for a refund or replacement. My mechanic isnt going to be back in town for over a month. Best buy is unable to help me further. You’re better off buying a charger on amazon or somewhere that offers better customer service.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there! Thank you for your feedback. We're sorry to hear about your experience with the Best Buy essentials™ 9’ USB-C to Lightning Charge-and-Sync Cable and the challenges with the return policy. We understand that unexpected circumstances can make returns difficult, and we take your concerns seriously. We appreciate you sharing your experience. |Angelica| Best Buy Essentials Products|
chord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the right side for my i phone 15 it was to small
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback on the 3’ USB-C to Lightning Charge-and-Sync Cable. We’re sorry to hear that the cable didn’t fit your iPhone 15 properly. We understand how important it is to have the right accessories for your device. Please reach out to our Best Buy essentials customer service team (1-866-597-8427) so we can assist you with finding the correct cable. We appreciate your patience and hope to resolve this for you soon. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on any of the devices I have I need to see to see. I guess it was a mistake to order it. I have way too many of those cords on hand. Do you want to buy them back?Lol
No, I would not recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as gift. Only works if you wiggle it. Won’t stay connected. Return date was before the Birthday, so I will have to throw it away. Sad
No, I would not recommend this to a friendDon’t waste your time with this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within two weeks of regular use. No damage to cable/connector visible.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're sorry to hear that your product stopped working within two weeks of regular use. While there is no visible damage to the cable or connector, we understand that this is still a disappointing experience for you. We take all feedback seriously and would like to investigate this issue further. Please contact our customer service team so we can assist you with a possible solution. We value your business and appreciate your feedback in helping us improve our products and services. Keith | Best Buy Essentials Support
Broken in less than two weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of them (in an emergency, fast delivery was the criteria) to power my device. First lasted probably less than two weeks before no longer powering my device. Have not used the second one yet.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi RonaldK! I am truly sorry to hear that the first power source stopped working after such a short period of time, especially when you needed it in an emergency. This is not the quality of product that we aim to provide to our customers. Please let us know if you would like assistance covered by the manufacturer's warranty by calling 1-888-237-8289 for a replacement or refund.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-lightning-charge-and-sync-cable-white/6456429.p?skuId=6456429
DEFECTIVE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WILL BE RETURNING.. DEFECTIVE, WON'T CHARGE, VETY STIFF
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We apologize for the inconvenience, Sharon. We understand your frustration with the defective USB-C to Lightning cable. Please return it to your nearest Best Buy store for a full refund or exchange. We appreciate you bringing this to our attention. If you have any questions or need further assistance, please don't hesitate to reach out our Best Buy Essentials customer support team (1-866-597-8427). - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible stopped working within a week! I bought 4 to stock up because they were on sale and they all only lasted a week each. Very disappointed!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We are very sorry to hear that you experienced issues with your Best Buy essentials™ 9’ USB-C to Lightning Charge-and-Sync Cables. We understand how frustrating it must be for all four cables to stop working within a week. This is certainly not the quality we aim for.
We would like to investigate this issue further and make it right. Please contact our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. We appreciate your feedback and apologize for the inconvenience. - Mae | BestBuy Essential Support
Not worth your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this charger thinking it’d be great to use since it is so long, and I trust Best Buy products. Well, the first time I used it, it made me phone overheat. It had to pause charging to cool down. It made it hot every time it charged my phone. Now, after only having it for 6 days, it no longer works. If I still had the receipt I’d return it and buy a new one.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your experience with our 9’ USB-C to Lightning Charge-and-Sync Cable. We’re truly sorry to hear about the issues you’ve encountered.
We understand how frustrating it must be to have your phone overheat and the cable stop working after such a short period. This is certainly not the experience we want for our customers.
Even without a receipt, we would like to help resolve this for you. Please reach out to our Best Buy essentials customer service team (1-866-597-8427), and we’ll do our best to make things right. Your feedback is invaluable to us as we strive to improve our products and services. Thank you for bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
bbuy cable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a replacement charging cable for my iPhone. Apple brand wasn't available, so I bought this one online. It worked well until I dropped my phone while charger cable was plugged in. It broke the metal piece off. Not well built compared to Apple version.
No, I would not recommend this to a friendVery bad won’t last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of this junk. Learn my lesson never buying it anymore.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Hungvan.
Thanks for taking the time to connect with us about your concern with your Best Buy essentials™ - 9’ Lightning to USB-C Charge-and-Sync Cable - White. We are working on improving our products and designs. We appreciate your feedback.
Dina || Best Buy Essentials Support || https://www.bestbuy.com/
Iphone charging cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable did not work. Very unsatisfied. Will have to return or exchange.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Sorry to hear that the USB-C to Lightning Charge-and-Sync Cable from Best Buy essentials didn't meet your expectations. We understand how frustrating it can be when a product doesn't work as expected, especially when it comes to something as essential as charging your device. We apologize for the inconvenience this has caused. Please know that we're committed to providing high-quality products that meet our customers' needs. We'd like to make it right and offer you a return or exchange option. Our goal is to ensure you're satisfied with your purchase. Please let us know which option you prefer, and we'll guide you through the process. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427
Mehhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two, one works perfectly fine the other doesn’t work at all. For that I give 1 star. Pls be consistent with quality. Not sure the exchange policy but I threw the box out and they were gifts for Xmas. So just taking my loss
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're sorry to hear that one of the USB-C to Lightning Charge-and-Sync Cables didn't meet your expectations. We strive to ensure that all our products are of high quality, and it's disappointing to hear that you received a faulty item. We appreciate your feedback and will make sure to investigate this further. Since the items were gifts and you no longer have the box, we'd like to offer a gesture of goodwill for the inconvenience caused. Please contact our customer service team so we can discuss a suitable solution. Jeth | Best Buy essentials™ Support. https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could do 0 stars I would. This charger stopped working after only a week. Nothing wrong with the cord or the usbC. Guess I’ll go back to buy APPLE only products.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We are truly sorry to hear about your experience with our charger. Our goal is to provide high-quality products that meet and exceed our customers' expectations, and it is disappointing to hear that this charger stopped working so quickly. We would like to assure you that this is not the standard of quality that we strive for.
We would be happy to offer you a replacement charger or to assist you in any way possible to rectify this situation. Customer satisfaction is our top priority, and we value your feedback as it helps us to improve our products and services for future customers. We understand your frustration and appreciate your understanding as we work to make this right for you. Thank you for bringing this to our attention. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427
Only lasted 5 months of daily use.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping this was better quality than the cheaper no-name cables, but only lasted 5 months of daily use (plugged in to phone nightly). The plug has separated from the cable and is no longer safe to use.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .We're sorry to hear about your experience with our cable. We strive to provide high-quality products that last, so it's disappointing to hear that it only lasted 5 months for you. We understand how frustrating it must be to have the plug separate from the cable, especially with daily use.
We value your feedback and will take this into consideration when working with our suppliers to improve the quality of our cables. Please reach out to our customer service team so we can address this issue and find a solution for you. Thank you for bringing this to our attention. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-lightning-charge-and-sync-cable-white/6456429.p?skuId=6456429
Terrible quality. Too broke off after a few used
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality. The tip broke off just after a few uses.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We sincerely apologize for the issues you've experienced with the Best Buy Essentials™ - 3' USB-C to Lightning Charge-and-Sync Cable. We strive to provide high-quality products and are disappointed to hear about this breakage. To help resolve this, please contact our Best Buy essentials customer support team (1-866-597-8427). We'll be happy to assist you further. We value your feedback and appreciate you bringing this to our attention. We use customer input to continuously improve our products. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only work for one day and after couldn’t get it to work
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Timothy! We sincerely apologize that you're experiencing issues with the Best Buy essentials 9' USB-C to Lightning Charge-and-Sync Cable. We strive to provide high-quality products that meet our customers' expectations. We understand your frustration and want to help resolve this issue. Please contact our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. We appreciate your feedback and hope to have the opportunity to regain your trust in our products. If you have any questions or need further assistance, please don't hesitate to reach out. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Faulty Cord
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the cord shorted and this was a waste of money. Now i have to go to apple to buy a cord which is what I should have done to begin with. if I could give 0 stars I would
No, I would not recommend this to a friend