Customer Ratings & Reviews

I’ve had this bike for a week now and it is a joy to ride! I have ridden 100 miles on it already and plan to do a lot more. The battery holds up nicely too! The build quality and the optional pairing of this bike with the Bird app makes the bike a no brainer. Specially, at the sale price ($1099).

Bird 500W A-Frame Electric Bike. This is the first ebike I have ever owned or ridden, so this review is from the perspective of an inexperienced rider. I tried to write a complete review, in no particular order. “Bird’s electric bike is designed to capture the thrill of the ride and premium performance with best in class safety features including a manual throttle for an instant e-boost, a fully integrated backlit handlebar dash display and a powerful 500w motor for a smooth, yet powerful ride. The electric Bird Bike is perfect for your everyday commute, leisurely riding and everything in-between.” Here is my experience: Lights: The headlights are cool. You press and hold the + button for 2 seconds and they turn on/off. They go off automatically when you turn off the battery. I have two pictures that show the headlight. One when I left around 7:30 pm and the other when I came back home later that night. As you can see, the light is plenty bright. There have been times when I was riding and would look over my shoulder to see if a car was approaching because the light was so bright. I love that the tail light comes on as soon as your power on the battery. The taillight does show that the brakes have been pressed whether you use the front or back brakes. Handle Grips: Not so bad that you need to change them immediately, but not the most comfortable in the world. I did find myself stretching my fingers at an intersection or two. Honestly, with or without gloves you’d be fine. Saddle: I have no qualms with the saddle. My butt did not hurt after my first 6 mile ride. Climbing Performance: Let me just say, where has pedal assist been all my life!? It made going up an incline so much easier. I went the same route that I take on my regular bicycle. There is one hill that I have to do so much positive self talk so that I can make it up the hill. With this bike and pedal assist, I went up that hill problem free. Speed: This has a max speed of 19.8 mph I believe. I am 260 and I don’t know it the bike will go that fast with me on it. Because the bike accelerates gradually, it does take some time to get that high. I was able to get up to 17.2. It didn’t max there, I just had to slow down because I was approaching an intersection. I really can’t wait to ride some more because I’d like to see how fast it can take me. Braking:Braking is a bit slow, but you also don’t want to jam on the brakes and flip off. When I press the brake, it does sound pretty loud, at least louder than pressing the brakes on a regular bicycle. Assembly: Inside the box was a manual and all the tools you’d need to finish assembling the bike. It was mostly done, but you had to attach the handlebar, the front fender and wheel, the pedals, and the LCD display. My brother was able to put it together for me without using the manual. The manual does have great visual illustrations so that you can see what to do at each step. It does not, however, tell you where to put the reflectors. You don’t see reflectors installed on the bikes on their website photos or even the videos with the people riding the bikes. I just looked at where the reflectors are on my other bike. I was short one wheel reflector or we lost one in the box. Not sure. I imagine with a little common sense you’ll be able to figure out where to place the reflectors and how to put them on. Specs: I don’t know enough about bikes to know what is good and what is subpar. Their website states “High-performance Carbon Drive Train: Smooth, strong and designed for high performance, Gates Carbon Drive Belts are designed to meet the demands of rough road and eliminate the need for chain maintenance. 500w, Powerful Motor: Engineered for maximum power and a smooth ride, our 500w Rear Hub Bafang motor runs efficiently even at top speed.” You can find more information at shop dot bird dot co. Battery: The BirdBike comes with a 36v / 12.8Ah Removable Battery. Their website states “Easy to remove for charging or charge while on the e-bike, our safety-tested battery is built to last and is certified to meet top standards for electric bicycles.” I do agree that the battery is easy to remove. In order to remove the battery, you have to use one of the two provided keys. You do not need to keep the key on you unless you will be taking the battery off to charge. The battery does not need to be removed from the bike to charge because the charging port is on the side of the battery. I like that the battery can’t come out without the key so you don’t have to worry about someone stealing your battery while you’re inside a store. The charger that comes with it is simple to use. Red LED while charging and green LED once charging complete. I charged it overnight so I’m not 100% sure how long it takes to charge, but I believe it's about 4 hours. I do not know how much power the battery had when I received it because I put it straight on the charger. My first ride with a 100% battery was for just over an hour and the battery was at 86% when I got back. I used the highest pedal assist level and sometimes used the throttle. First ride was 6 miles. I think that’s pretty good for the battery. Problems? Well right out the box, there was a piece broken off. I cannot figure out where it came from. I guess the bike is okay without it because it seems to function just fine. Also, my back tire came with a faulty inner tube. I was able to air up my front tire but could not air the back. I contacted the company by email but decided to just take it to a bike shop and pay for them to remove/install a new tube. When they took it off, I saw that the valve was not connected to the tube. The bike shop said sometimes the tubes are bad, even when new. The bike shop took an extremely long amount of time to complete the job. I’m talking in the shop for like 45 minutes. What gave them so much difficulty was putting the wheel back on due to some bolt being extremely particular with alignment. They were the pros and I know I would not have been able to do it on my own. So just be aware that it could be tricky to put the back tire on, but not impossible. Final thoughts: I live in an apartment and have to haul this bike up and down the 3rd floor. It is not too bulky to maneuver nor too heavy for me to carry. I’m 260 and overweight and I fare just fine. I ride this bike to/from work, which is just under 6 miles round trip. I have sooooooo much fun riding and I really can’t wait to take it on a trail and ride until the battery is almost dead. :) Price: Either you’re going to pay it or you’re not, as with anything else. I believe that this is a good bike at the listed price. Again, I’ve never had another so I don’t have a comparison for you. Bottom line: Would I recommend someone else purchase this bike? Yes, yes I would.

I have had the A-Frame Bird Bike for a few weeks. And I will say the bike is absolutely fantastic. I love the love and style of the bike. I have the black color bike. It is a beautiful matte black that make it feel like I’m riding Batman’s Bike. The assembly process was a little tedious but was manageable. You can do it yourself but it is a lot easier with two people due to the weight of the bike. That being said Pro tip: Take out the battery during the assembly process. I didn’t take the battery out at the start of assembly and then realized how dumb I was for leaving the 20+lb weight in the bike the whole time. The hardest part of assembly I had to deal with is putting on the front wheel. It took me a minute to realize the nut to attach the front wheel itself is inside the plastic protective cover for the wheel and the disc brake. Putting on the front wheel you have to make sure you are lined up correctly between both of the brake calipers. My bike was a little off so I had some adjustments that I had to make in order for it not to rub while riding. Also the brake line had popped out of the channel where the brake handle is. These were pretty minor things I had to deal with during the whole setup process. The build of the bike it very solid the frame is very sturdy and has great shapes. The only issue I have with the build quality is the brake handles are plastic and have that plastic feel. It gives me something to think about while braking as not to really yank them to slow down when you are going fast and you will be going fast. (More later) The foot pedals are plastic as well. I will be upgrading to metal pedals for increased durability. I tend to pedal pretty hard on my bikes. With that being said I won’t be pedaling as hard as this has pedal assist. The ergonomics are very comfortable I am 6’ 2” and have pretty proportional build so I do have overly long or short legs. I feel this bike fits me perfectly. I have the seat maybe only an inch from the lowest setting and it’s perfect. The top tube is just low enough at about 2-3 inches to comfortably stand the bike under me at a stop. The bike is definitely meant for taller individuals. If you are shorter I would definitely recommend the V-Frame. The included seat is very comfortable. The performance of this bike is really great. With that belt driven 500W motor that puppy will go. This bike offers 5 different levels of pedal assist. When you have it at max the bike will take of as since as you start pedaling. It literally sounds like and feels like a certain fast electric car is taking off. It’s so good by the time you pedal around the second or third time you already are almost at max speed. It is truly effortless while riding this bike you can go long distance without breaking sweat. It truly is a commuter bike. You can of course turn down the assist settings to your liking if you want to. It is really hard to go down to a lower assist setting after having it at max. You can change the assist setting to zero as well if you want to. The bike is a-bit heavy to pedal at zero but the bike is at a good gear ratio which makes it not feel too heavy where it feels like it’s a semi. This bike can truly tackle anything and I love it for that reason. The tires are all terrain rugged tires allowing for some dirt riding in case the road gets a little tuff. The fenders help keep you dry as well when the road is wet. The headlight is in nice and bright and the rear light is as well. It adds a great touch that I need in winter months when it gets darker sooner than I originally thought when I go somewhere. It’s definitely a necessity. The controls are very easy to use and in a good position. You do have an option for throttle only if you just feel like not pedaling at all. As said earlier the assist is very aggressive at the max so barely are anyway. I love the screen it has all the info you need and nothing you don’t need. This bike has it all. It’s got great looks, comfort, and performance. It’s a slam dunk I am loving every minute of it. PHOTO EXPLANATION: I added these photos to show how great Bird’s customer service is and also a slight cautionary tale. I had received a bike that was shipped to me and as you know sometimes there not super gentle with packages that are shipped though a normal shipping company. I had received the box opened it and half way put the bike together when I found the taillight had taken a hit. I contacted Bird and they quickly sprung into action in getting me a replacement bike. They are people who love their craft and take pride in what they do. I sent bake the old bike and received a new one. When I got the new one they had updated the packaging tremendously. There was more foam and protection to insure the contents get to where they need to go. Bird learned from what unfortunately happened and immediately made corrective measures to insure it won’t happen again. I have without a doubt true confidence in the company standing behind the bike. I think it’s great because the bike is to.

Packaging: The Bird E-Bike comes in a well packaged box that weights in at around 80lbs. Included is the bike (naturally) and a box with accessories. Inside the accessories box you will find a 2.5mm Allen key, 2xPedals, a Y-wrench with 3mm / 4mm / 5mm tips on it (very handy), an L-key Phillips screwdriver, a 13mm / 15mm two-sided wrench, cap nut and washer, 2x wheel reflectors and fasteners, rear and front reflectors, a set of keys for the battery, a power supply and cable and the manual. Overall, the packaging is put together very nicely. I would suggest having another person, if possible, assist with removing the bike from its box, although it is not necessary. Once removed, you will need to cut through a few zip ties (be careful what you use to cute as some are close to the tires and frame) and remove some foam around the frame, which is easy enough. For the accessory box, I would highly recommend removing all its contents and spreading them out on a table or the floor. This will make it that much easier to find what you are needing based on the step of the instructions you are on. Putting together the E-Bike: The instructions are clear, but make sure you read through them a few times to ensure you understand what is needing to be done. Installing the handlebar was easy. My display did not remove as a couple wires were holding it in its housing, but I was able to move it aside to screw in the bolt and washer needed to secure the handle to the frame. There is a small carboard tube over the pole that the handlebar attaches to (for protection during shipping) that you will need to remove. Just remove the bolt and washer from the pole, slide off the cardboard tube, and you are ready to install the handlebar. Once installed, you will use the bolt and washer you unscrewed from the pole on the frame to attach the handlebar to the frame. There is only one way the washer will fit into the display housing where you attach the handlebar to the frame, so be cognizant of this. Do make sure the handlebar is lined up correctly before you tighten down fully. Once this is completed, recheck to ensure the handlebar, frame, and front wheel are aligned, and when this is done, you will tighten the two steering stem screws with the 5mm end of the Y-wrench. Once done, there should be no wobble or give when you move the handlebar. If you did not tighten enough, you will know it. Take your time and give it a couple once overs to verify everything looks good before continuing. The front fender is straightforward. If you look at the pictures in the manual, you can deduce the orientation of the fender and install accordingly. I would triple check to make sure it is aligned correctly before tightening all three screws. For the front wheel, my only suggestion would be to make sure the side with the brake rotor aligns with the front disc brake. There is only one way to do it, but it can be confusing at first for someone that is not an avid biker (like myself). After you place the wheel on correctly (on the forks), you will need to screw in the bolt (don’t forget the washer) with the included wrench. The pedals are very easy, as they are labeled with an L and R to distinguish between left and right. Just tighten and move on! I would highly suggest watching the YouTube video Bird put together on this bike’s assembly. There is a QR Code on the box when you open it, or you can search for it within YouTube itself. It is easy, and straightforward. E-Bike Itself: The bike has a max assisted speed of 20 MPH and has assisted pedaling (which is cool!). I real world use, without pedaling, I was about to reach 17 MPH quickly, and 20 MPH a few seconds later. Keep in mind, this is on flat ground. Your results will vary up/downhill. Mine came about half charged, but was more than enough to go for 2-3 quick 15 minute rides. You can charge the battery on or off the bike, which is handy (I am sometimes too lazy to remove it). The seat is comfortable, and I have had zero issues with it. One thing that I really love about this bike (other than the obvious of it being a E-Bike) is the look. This is one sexy looking machine. To me, if give off a subtle futuristic look, but not too out there where it looks out of place. Props to the design team at Bird. I would also like to touch on the customer service experience I received from Bird. Hands down one of the best experiences I have had from ANY company. They were courteous, up front, communicated well, and I felt they genuinely cared about my experience with their product. This day in age, I feel customer service is an afterthought, and its refreshing to work with a company that stands behind their product, while also going the extra mile to ensure their customers are happy. Thank you, Bird! Overall, my experience with this E-bike has been excellent. I now look forward to getting out and going for a ride, where in the past it was never even a thought in my mind. The build quality is excellent, and assembly is quick and straightforward. It works as advertised and I could not be happier. Hats off to Bird. I look forward to your future products.

We liked the a frame so much when it came in we bought a matching v frame. Assembly is easy. Use caution handling the wires when unpacking.

Overall, the bike is near-excellent, with a couple caveats. Easily cruises at 20mph, level 1-5. Fit is comfortable, however shorter riders may not fit well. Riding style is hybrid/mostly upright with a slightly swept handlebar leaning toward cruiser-style control, but only minorly so. Sleek design, battery integrated into the frame, virtually silent operation with the belt drive. Bird app works very well to software lock/unlock the bike (complete with loud alarm when locked) and access basic features. Bike is near beautiful in person, I think it looks better than in photos... very sleek and has modern, clean lines. Tail light is always on, headlight can be turned on/off as desired. Battery range is pretty spot on... On a 9 mile ride with slightly hilly terrain and adjusting assistance back and forth between 1-5 as needed, Battery drop is typically about 18-20%. Assembly was a piece of cake, and build quality is very good. I have experience with building/working on bikes, and this went together in a snap. This is built like it's ready for the rideshare market, but beautiful to a point where you'll covet its appearance and baby it. ;) Here are my knocks which reduced the bike rating by one full star; Single gear - This is great when you are on flat and slightly inclined terrain. Once headed up a hill you'll wish you had another gear to downshift to. The single gear ratio is similar to being near the higher-mid end of a typical geared bike's range... difficult to add assistance on a steeper hill when you loose speed. Additionally, is would be nice to have one higher gear as well. Pedaling at 20 mph will get your heart rate up as your cadence is getting up there. Three gears would make this bike perfect. Handlebar - with the sleek integrated screen built into the handlebar on this bike, you are limited to ONLY the handlebar that is included with the bike. If you prefer to change it out for another style or stem with an adjustable neck, not happening. That being said, the current profile is comfortable and adaptable. Battery removal - While I typically leave the battery installed in the frame, when removing it ALWAYS hits the bottom of the top tube, marring the paint. Even if you are seriously careful, it's going to hit 90% of the time. This causes a small imperfection in what is otherwise a great paint scheme (mine is the Stealth Black version). Those are my only gripes, and the lack of additional gears is the biggest. If you are in an area that has steeper hills, you may wish to look elsewhere

I have really enjoyed this bike. I bought a wagon to pull my kids with too and it’s been a champ. I don’t know how easy it would have been otherwise. Battery dies quicker than I would like but I would buy again for the sake price.

This bike looks amazing online. However, it's terrible once you get it in person. I bought two of them and have different problems with both. First, on both of them getting the front tire installed was a nightmare. The disk breaks were rubbing on the pads because the pads were not aligned properly on both bikes. I had to take them to a bike shop and pay for them to align them properly. Next, On one of them the pedals were not pre greased so they made an obnoxious clicking noise every time I rode it. The seat also made an annoying creaking noise. After some grease the pedals and seat arm stopped creaking, but the crank arms are now making an obnoxious clicking noise. I still have this noise and hopefully taking it back to the bike shop again will fix this because greasing those is way more complicated. However, on the other bike the carbon drive train is making a really loud noise that the bike shop said cannot be fixed. I have contacted Bird for a replacement. Lastly, on a cosmetic note, don't expect these bikes to look good for even a little bit of time. The paint job on them is pathetic. You can lightly scrape the paint off with your nail and especially the Bird logo on the bike. Every time you remove the batteries paint comes off because the battery bumps the frame no matter how gentle you try to be. Maybe one day ill have my bikes working properly but for now all I have is a nightmare.

Good bike. It's much faster and smoother than you're led to believe. No problems riding this. Don't regret not buying a trek or a tern for double the price. A couple setup pains, but nothing crazy. Use oil, and break in the brakes. I wish it had a cargo rack in back, but I got a great price.

Love this bike so far but it's quite pricey. Luckily, I got it on sale and had a gift card from work so this made the purchase a much better value. Putting it together was easy other than having to adjust the brakes. The bell on my bike arrived broken but I reached out to Bird and they sent me a new one, free of charge. The quality is nice and I'm hitting the ranges they estimate. Overall, I would recommend this bike if you can get it for under retail. At $2300, there are many other options that could be better for you.

e-bikes are it folks! You know Bird from their scooters and this bike is amazing. I love the torque and speed. I love the integrated lights. The visual display is nice and clear and bright. Get it and enjoy - see you on the road!!

This bike looks amazing online. However, it's terrible once you get it in person. I bought two of them and have different problems with both. First, on both of them getting the front tire installed was a nightmare. The disk breaks were rubbing on the pads because the pads were not aligned properly on both bikes. I had to take them to a bike shop and pay for them to align them properly. Next, On one of them the pedals were not pre greased so they made an obnoxious clicking noise every time I rode it. The seat also made an annoying creaking noise. After some grease the pedals and seat arm stopped creaking, but the crank arms are now making an obnoxious clicking noise. I still have this noise and hopefully taking it back to the bike shop again will fix this because greasing those is way more complicated. However, on the other bike the carbon drive train is making a really loud noise that the bike shop said cannot be fixed. I have contacted Bird for a replacement. Lastly, on a cosmetic note, don't expect these bikes to look good for even a little bit of time. The paint job on them is pathetic. You can lightly scrape the paint off with your nail and especially the Bird logo on the bike. Every time you remove the batteries paint comes off because the battery bumps the frame no matter how gentle you try to be. Maybe one day ill have my bikes working properly but for now all I have is a nightmare.

If you are 5'9" or under, do not but this. The rail in the middle is too high. No shocks on this bike which causes a somewhat rough ride. Good power. Fenders look cheap in person.

Assembly went well. Did a quick ride around the community and all is good. Looking forward to some spring riding. Wouldhavebeen nice to have hydralic brakes.

Disappointing. Nice bike, looks good but got it to assist with hills and with only a single speed and no option to go into low gear it cannot climb hills well it's intended purpose. Looks good but not worth the price and returned it. Despite having a warped wheel that rubbed the brakes was still charged 15% restocking fee.

I like the bike so far. I've only ridden it a couple miles so far due to the extreme cold & snow. I look forward to warmer weather so I can get out and ride it more. The peddle assist is pretty cool and hopefully I can make a regular habit of bike riding now due to my age & health issues.

On sale for $1099, good mileage range, sleek design, nice color, instant boost. However, brakes are not good because they are mechanic and create lound sounf when braking. Also, wire system is a little bit messy around the handle bar.

I originally purchased this bike about a month ago. Put it all together, rode it, heard strange clicking noise coming from the crank. I brought it to a local bike shop and they told me to return because the problem is internal. When I went to return the bike, the bike had been taken off the website and I was offered the A-Frame. Now my A-Frame also has problems and Bird is unresponsive via phone,E-mail, and social media

After less than 20 miles of usage battery started malfunctioning. Now fully charged battery randomly turns 0% after couple of mins of usage. This is $2000 bike, so I didn’t expect this. Without properly functioning battery this Bike is useless. I reached out to support; case was created by automated system. It’s been several days and still I have not heard anything from Bird support on my case. This is frustrating. With this experience, I do not recommend this bike to anyone.

Some type of multi gear system is definitely needed