Customer Ratings & Reviews

We like everything about this microwave. Great product. The only caution I would suggest is it appears to be the exact same size as the GE I was replacing. However, if you plan on installing the trim kit it will require a space that is 4-5" taller. The trim kit is relatively easy to install and Bosch does a great job with the materials. The problem is the 27" kit is bigger then the comparable GE. To install per the instructions I would have had to rebuild the cabinet around the microwave in order to mount the top clips. My work around used the bottom clips as instructed and the two way tape that came with the trim kit to tape the top of the trim kit to the cabine instead of using the top clips. Not ideal...but it looks good and we have had no issues after a month of use. One other important point regarding Best Buy online orders. When we ordered a Bosch dishwasher (replacement of GE), we selected delivery and recycle our old dishwasher. When delivered, the people were great installing the dishwasher and taking the old dishwasher away. The same options are available if your order this microwave online giving you the impression Best Buy will deliver, install and remove the old microwave. NOT TRUE. Best Buy delivers the microwave to you in a box; that's it. When I confronted the deliver people they were very nice but had literally never installed a microwave or any other appliance. They called their manager...but the manager had no power to do anything. Afterwards, I contacted Best Buy and they have not responded. Really bad customer service. Installing a microwave is not a big deal if you simply are setting the microwave on a self and plugging it in. However, if you are installing a trim kit, it can be time consuming and you can run into unexpected issues as mentioned above. I guess the good news is this experience enabled me to write this review regarding the trim kit size. Not sure that was the intent of Best Buy. Our Best Buy experience with our dishwasher was great which made our decision to purchase from Best Buy again a no brainier. The experience with the microwave was just the opposite.

This is my second purchase of the built-in microwave. Looks amazing with the rest of my kitchen. It is a great buy, BUT, do take the additional protection plan. The first one stopped working in less than 2 years, so had to buy the second one. The cost of repairing the first one was equivalent to buying a new one.

We purchased this microwave after owning a Dacor that lasted 3 years and a Panasonic that lasted 3 months. The Bosch 500 Series is far and away better at evenly cooking and being consistent. We use our microwave several times a day and need it to be a work horse. There have been some people who have given Bosch microwaves bad reviews, but for this specific microwave we have been quite satisfied with its operation, quality and appearance.

Love my new Bosch Microwave! So easy to use and cooks my food quickly and evenly!

Despite rarely using this microwave after only a couple of years the Bosch broke. Something to do with the electro magnet - cost to repair was as much as a new one. Since I had a built in I went ahead and bought the same unit. First one to arrive had a broken door. Second one works fine after a few days. Hopefully this one last longer...

If you buy a Bosch microwave, be sure to purchase a warranty. If you get 1 year of light use fro.from them you are doing good. This was my 2nd microwave and this one lasted 1 year 12 days. I will have to get another one cause it is built in and I dont want to remodel the built in cabinet, so I have the warranty, will just keep replacing them. I have a 150 dollar walmart microwave that I have been using for 10 years, steer clear of Bosch!

Works very nice and quiet. Very powerful and many functions. Great buy.

After initially ordering the LG we returned it before it was delivered and went with the Bosch instead because it was available with a trim kit. This looks fantastic in our new house and looks totally built in. Don't hesitate to order.

This microwave is nice. Only small negative I would say is the door doesn't just open when you press the button. Seems like you have to pull it open a bit.

This thing heats up my oatmeal so fast I don't have time to make a cup of coffee.

Not only did this fit the look of our kitchen, but it was priced-right. Great purchase!

This unit is replacing the previous Bosch model that was 9 years old. The old model had the mother board go after 9 years so not too sure what to make of that for a $500 microwave but we purchased this new model so the stainless matched the accompanying Bosch oven. So far, so good.

I didn't read the negative reviews until after we bought ours. Wish we had because now we have to replace it. Not reliable nor worth whatever you pay for it based on our experience. Buying from Best Buy again because it's not their fault.