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Customer Ratings & Reviews

Your price for this item is $279.00

Customer reviews

Rating 4.3 out of 5 stars with 4124 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 590 reviews
  • Pros mentioned:
    Comfort, Noise cancellation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Very good, probably better for Android than iOS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent like I expect with a Boss product. Have that signature Bose sound and an adjustable EQ in the Bose app. Bose went with a more AirPod design for these. The fit is comfortable, especially after going through the extra wingtips and ear tips to find the right combination. These are light enough to wear for extended periods without issue. The charge case is a bit bigger than some earbuds I’ve used but still pocketable. The ANC is AMAZING and I love that they’re adjustable. The audio pass through is very good as well. You can add your own presets for ANC level as well through the Bose App. Now the negatives. Using the Bose app for updates and EQ on iPhone is terrible. It’s slow and non reactive at times. Also have had some connection issues with my iPhone where I’ve had to put one or both earbuds back into the case to restart the connection. I did update them in the Bose app (wasn’t sure if it worked because it kept freezing) but it says they’re up to date now. Hopefully the connection issues will be fixed now. Only time will tell. Touch controls on the stem are decent but not the most responsive I’ve used. That leads me to say if you’re an iPhone user I would recommend sticking with AirPods Pro if you want that Apple convenience of every thing “just working” every time. Still deciding whether to return these for the new AirPods Pro 2 for that convenience alone. The sound quality of the first gen AirPods Pro weren’t on the level of these Bose so I’m curious if the second gen improved the sound quality anywhere near these. If you can live with not having the “Apple” ease of use and can live with some connection issues (again new product might improve over time) the sound quality and ANC are amazing.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jay,

      We're happy to see that you find the sound, and ANC amazing. It's also great to see that you were able to find a comfortable fit with the right ear tip, and stability band combination for you.

      We're surprised you're having trouble with the connection to the earbuds, and would recommend checking our guide here https://bose.life/3fjGY8f to ensure you're getting a reliable connection each time. For slow app response, we'd recommend checking that you have as few apps running in the background as possible, as this can lead to any app being slow to respond during use.

      You can of course reach out to us for help or feedback, you can find contact details here https://bose.life/38DNELy on our website.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Comfort
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Overall amazing, just not for me.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is top-notch. Better than the AirPods Pro 2. I sit next to a noisy window fan and I can’t hear it at all with these earbuds. They are comfortable and fit perfectly. Battery life and touch controls have also been great. Unfortunately, I have two deal breakers. The first deal breaker is the overall listening experience. Don't get me wrong, the sound quality is clear, crisp, and well-balanced. But to my ears, they lack excitement. I listened to Bruno Mars' Finesse and I did not jam to the song like I usually would. The percussion just doesn't sound strong enough even after adjusting the EQ in the app. The second and main deal breaker is connectivity. I've owned two Bose headphones and various brands of earbuds and headphones. Among them all, I have the worst experience with Bose when it comes to connectivity. At times they connect instantly, at times it takes me a good five minutes to go through the whole ordeal of reconnecting them. Sadly this is still an issue with these earbuds. At times only one side is connected. Additionally, these buds still use the same voice. Each time I hear the woman's voice when I try to reconnect, I am reminded of the times I struggled with connectivity on my other Bose headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    App, Microphone

    Rated 4 out of 5 stars

    Best ANC and sound quality, worst everything else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give these buds only three stars but the noise canceling and audio quality are nice. As far as microphone goes, it's trash. People constantly on calls tell me they can barely hear me or it sounds like I'm in a bubble.. for a $300 pair of buds, it's very angering. The app that Bose has for these buds is one of the worst apps I've ever used, Sony has a way better app with a lot more customization than you can do on these, if that's something you're into I would recommend the Sony XM4 or XM5, because the app barely has anything that you can do with it. My favorite part of the headphones is the fact that if I want to switch from my tablet to my phone I have to go into the app and actually switch it it doesn't auto switch for you like almost every pair of headphones in the world does now. To be honest, I had a lot of expectations and Bose definitely disappointed. Lastly, the case that it comes in is also ridiculously big compared to everything else on the market. Here's the good news, the sound quality is phenomenal and the noise canceling is honestly some of the best if not the best I've ever used. I considered returning these for the full 2-week period but ended up keeping them due to the fact that I've never had buds have such great active noise canceling. If you're a buds enthusiast these might not be for you, if you're traveling a lot and really just want to focus on blocking out the world around you these might be for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Noise cancellation

    Rated 4 out of 5 stars

    The best Bluetooth earbuds with one caveat

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried them all, AirPods Pro, Sony WF-1000XM4, these are easily the best sounding Bluetooth earbuds IMO. They have a slight edge in noise cancellation, sound quality, and battery life when compared to Sony's option. A huge edge in comfort when compared to anything else. The case is a decent form factor, and it doesn't bother me to carry it around... however, no wireless charging. Why? If you don't mind the lack of wireless these are hands down the best option.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good sound/design but lacking wireless charging.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new smaller design, the custom fit, and of course the sound quality of these earbuds. There’s definitely more sub bass present in this new version, so genres like Hip-Hop & EDM sound amazing. The EQ in the Bose Music App works great too so you can personalize the sound to your liking. Bose took the first gen and improved it in every aspect. The noise cancellation is “God-Tier” as YouTuber Flossy Carter puts it lol. The only problem is that it does not support wireless charging

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    Compact size but similar sound to original QC buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the original Bose QC earbuds for a few years. I was always impressed with the level of noise cancellation that you can get from just earbuds. While they work well, I also thought the buds themselves and the storage case were really large. But one of the reasons I chose Bose over other brands was that the original ear tips (the "stayhear" style) don't get shoved into your ear canal, which I find to be uncomfortable. So I was wary about the new design of these buds, but I took a chance on them anyway. Most noticeably, the buds and case are much smaller than the original though that comes at the expense of no longer having wireless charging. If it's not clear from the photos, the tips on these new earbuds do get pressed into your ear canal; however, they are actually more similar to the previous style than I thought. The tips are thin hollow silicone and very soft. So far I haven't found them to be uncomfortable like other brands that are designed to stick in your ear canal. It took some playing around with the different sizes (of both the tips and the "wing" that you can add to them) to get my earbuds to fit right. In my case, one ear needed a different size than the other. The sound is quite good, not all that different than my original QCs. In fact, going back and forth a few times, I'm not sure I can tell the difference. The noise cancellation, from what I can tell, is a small step up from the original QCs. I have yet to use them on a plane, but in drowning out air conditioners, a nearby freeway, and other ambient sounds, I do notice a small improvement. I suspect that much of it has to do with the tighter fit that these tips have in your ear canal, though some professional reviewers mentioned that Bose said the noise cancellation algorithm is also more advanced in these. As always, they want you to use the Bose app, but you only really need to install it to do any firmware updates and get the "tap" shortcuts set up. Once you've done that, you can delete the app and use them just like regular bluetooth headphones. One minor nit-pick is that the method of changing the noise reduction levels through tapping on the earbud has changed -- it is now a press-and-hold, which actually takes a few seconds longer than the previous method (and sometimes fails to register). This is irritating when someone is talking to you and you want to quickly turn on ambient mode. Instead, you may have to simply pull out an earbud manually to talk to someone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation

    Rated 4 out of 5 stars

    Great sound with some flaws

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have excellent quality sound first and foremost with actual noise cancelling. They do have adjustable ear tips but I used the stock which fit fine for me. Battery will last you about 6.5 hours without charge, but charge exceptionally fast in the case. Only negative for me is the build of the charging case. It has fallen from no higher than 2 feet and have broken consistently every time. For such a high price I would expect a better build. Sometimes the touch sensors are not as responsive as I would like them to be on the buds but overall the earbuds quality of sound overall are unmatched. Recommend getting the warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Comfy Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable earbuds and you don't have to charge them often. It also tells you the percentage of battery life left when you use them. The look is very sleek and I love the color. The only thing is that can still hear a slight background noise so they are not completely noise cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Disconnects to much.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has nice sound along with the bass. Only thing is that it keeps disconnecting. I have to go to settings and undo the Bluetooth then start all over again to connect. I don’t understand why this happens, these things are very expensive and I’m not happy with this situation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 4 out of 5 stars

    Clear sound, comfortable fit, good adjustability

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are nice, comfortable earbuds. I like that they come with a number of different ear tips and stability bands. Once you find the right combination, they fit securely. In my ears, they don't move at all, even while jogging. I am not an audiophile or expert, but for my purposes, they have a very clear sound with plenty of bass and treble adjustability. The app that you can download is simple and easy to use. Music sounds great, and while watching programs or YouTube videos from my tablet, they work very well. The noise cancellation is incredible for a small pair of earbuds! I recommend these, especially at the discounted price.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great for shop environments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really solid earbuds, I use them at work. I weld, they are put through some pretty nasty stuff and seem to hold up a lot better than AirPods. The noise canceling is huge as I work in a very loud environment and only need them at half volume. Bose app is cool, but causes connectivity issues with Bluetooth, my solution was removing Bluetooth access from the app and the buds work flawlessly now. That is the reason for 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    Good but not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones and the sound quality is very good. I did have the first version of the Bose Quietcomfort Earbuds and those fit my ears almost perfectly. I have not been able to get these to fit as good and thus the noise canceling or blocking is not nearly as good as the first version. I mostly use these when watching TV and can hear all the details in the movies. I run an air purifier fan in my room that I would never hear with the first version of these Earbuds but with these I can hear the fan running in the background. If these fit your ears I am sure they are great. I wish they still had the first version available as I had one of them stop working. I bought these in what I hoped was an upgrade but has not been the case in all areas.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great Earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and fit , very comfortable and doesnt fall out the ear. The plugs do get dirty fast though so just make sure you clean them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Sound is excellent! Pretty comfortable. LOVE NOISE CANCELING!!! Minor issues when case goes dead, headphones won't pair with phone. For small ears, they do slide out of ear sometimes. Great otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    The best ear buds on noise canceling with one Prob

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds. -Noise counseling is the best out in the market- But it will not connect with different Bluetooth devices at once. (I like the Jabra Bluetooth connection th best)

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    Happy jackets

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there could be boms going off around you and there is literal silence to your ears. I tried these first in store last november and I cant tell you how amazing the noise cancelling is on these headphones. However, the intense noise cancelling seems to manipulate your voice during a phone call. the audio when they are recording video is super clear as well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    Low battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The part that I like the most is the noise cancelation, but when I'm outside I only like to use one. I don't like that when the batteries dies in one the other one that it is in the box is also dead, also you cannot use the left side by itself. Not sure if it supposed to be like that.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    great for noise canceling- not so much for talking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are really good at noise canceling. i use these while working out. i also use them for listening to music and audio books while in flight. My issue is that when taking a call, the microphone quality to the person on the other end of the line is so bad that i usually have to switch to the phone itself to handle the call.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great Sound But NO Wireless Charging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Bose fan for as long as I can remember and my QC35s were getting heavy to workout w/ so I decided to give these and try. The sound is definitely Bose sound and the noise cancelling is pretty amazing ... being able to configure it is even more impressive to say the least. However, for all of that tech built into these In-Ear headphones, the case should have at least been capable of wireless (Qi) charging (minus a ⭐).

    I would recommend this to a friend
  • Pros mentioned:
    Good sound

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them but hard to adjust in the ear as it’s a little bulky and falls out once in a while especially if moving like running. Sound is great and silence mode is amazing.

    I would recommend this to a friend