Customer Ratings & Reviews

My daughter had Bose headphones previously and once again Bose hasn't failed to disappoint! They will turn off at random times and the ear cushions are falling apart! They will be returned!

I desperately wanted to like these, though they sound exactly like the QC IIs, unless you are into their dynamic audio. Otherwise, it's a gimmic. If you are used to controlling volume on the headset, good luck with the sensor. It seemed I could with one "swipe", turn the volume too low, or one swipe up to blow my eardrums out. I can't even get my head around this obvious failing. Also, I am not sure what is going on with Bose and their apps and bluetooth. I am currently running a couple qc II, am xm4, and airpod pros. These are by far and above the worst app experience, and that's saying something because apple doesn't even have an app for android. Why is it so hard for the headset to connect to the phone, but so easy for it connect to every other device? It constantly thinks something is streaming, when nothing is playing. Which stops the 2nd device from being able to play. I just turned it on/off 5 times, and had to turn off all other bluetooth devices that were setup, just to get it to connect to it's own app on the phone. I could keep typing, but don't really want to be their QA or UI team. Sadly, I will be returning these unless by some miracle they start working as they should.

I read alot of reviews about how good these sounded. I was broken between this the momentum 4 and the skull crusher anc 2. So i bought all three of them to make my decision. Highly dissapointed with the bose qc ultra. Im using iphone 15 pro max and the volume for these are atrocious. They are to low. I like loud music so that was the first turn off. Anc is good about the same a little bit better compared to the momentum 4. Crushers anc 2 anc is meh compared to both. Definitely not even close. Bose has the best ambient sound with sennheiser second than crushers. The base on the bose im sorry is complete trash. Senheisser sounded better than the bose in all aspects. Obviously the base is way better on the crushers. But what overall killed it for me was the sound. I gave it 1 stars just because of that. If you like vocals sure knock yourself out. Best build easily are sennheisers than bose than crushers. If you want loud like me stay away from these. I dont know how they sound with android. These are definitely going back.

The Bose Ultra headphones are their flagship headphone, coming in at nearly $400msrp. These headphones are the new cornerstone of Bose's TOP SHELF identity. Unfortunately, Bose fumbled with the release of the QC Ultra. These headphones gave me the ich for Bose. There are plenty of reviews that highlight good things about these headphones. There are only a few that call out the following: -Onboard audio processing creates a noticeable latency while watching video content. Wired connections also have a noticeable latency. -This product cannot be used for FPS video games due to the audio latency. -The headphones require a charge even when directly plugged into the audio cable. - The sound quality sounds manufactured - The foam pads feel delicate - The arms are pinch points - The controls are confusing. This is likely Apple's fault because of their walled garden. - The tactile button sounds annoyingly loud. The power button does not.. which was an odd choice - The start-up sound and battery level indicator sound like loud and booming 2001 Mercedes voice control assistant. - I experienced sound fatigue while listening to these headphones. - The headphones introduce a ridiculous amount of latency in zero-latency monitoring environments. (I have the HD6xx in my setup, but I wanted to see how the QC Ultra performed in the environment. The QC headphones failed because of the latency issues, and I didn't expect Bose to sound as good as the Sienhiesser. That would have been unfair.) I did not buy these headphones expecting quality sound; I needed them for general use, but the latency, crap controls, sound fatigue, and lack of QC (quality control) are enough to return them and never look back. To Bose: I'm disappointed.

First boot of the headphone noise-cancelling and sound is great. But soon after the headphones will get in a state that crash often where there will be no sound at all. The ONLY way out of this state if to FULLY drain the battery, but when the headphones are in this no sound crash state, it is almost importable to do so. It does not matter if you get a replacement (the replacement will soon do the same thing) or a factory reset (there is no true factory reset option). Many times to get sound back (but will still be in the crashing state) I leave them plug in for hr's. Each time I need to leave them plug in longer and longer. (Ex 1hr → 1.5hr → 2.5hr → 5hr → 12hr → Gave up and called them dead) It became of this problem, I was never able to drain the battery of the headphone pass 50% before the headphone would crash. Connectivity is one of the things that would prevent sound from coming back to the headphone when in the no sound state (in the app will show info about the headphone like if they are charging).

Good sound and noise-cancelling on wide array of media, including music, podcasts and watching movie. Setup takes a few too many tries, though, and buttons don't always respond as the paperwork and app outline. Better options out there for this money, especially Sony products. Returning tomorrow because they only stay connected when battery is over 80%. After that, they disconnect 2.5 seconds after connecting. Happening on iPhone, Android, Mac and PC. Definitely a problem when cost is so high. Likely defective - - hopefully others have better luck with their purchases.

This probably the worst purchase over ever made I terms of value and experience. Thank god for Best Buy for letting me return them. Noise cancel was very poor. Sound good but inconsistent. There was so much pressure it started to tickle and hurt your ear drum. They fit poorly overhead. The worst, every time you walked you away from a device it knew, it would go “clunk clunk clunk” repeatedly as if if it was designed to torture you. I would not but these fro anyone unless you hate them.

DEAD in 8 months. Charger port melted out of headphones!

Unfortunately these headphones have not worked for me since I purchased them. They have a static sound when they are in "aware" mode and they frequently make loud and disruptive buzzing sounds when I take them off my head. I tried to repair them with BestBuy but they directed me to Bose. Bose chose not to replace them with the exact same color, and instead they only offered me a choice between white smoke and black. Why would I want the product I paid almost $400 in a different color? Really disappointed with BestBuy customer service and Bose service. I tried to resolve the issue over the course of several months because I am a law student and don't have time to take an hour out of my day to talk with customer service. I probably spent 5 hours attempting to find a solution and instead I have to trade them in for a color I did not want.

I have never been more disappointed in headphones than I have been with these. They feel flimsy, though not as frighteningly fragile as the plastic Sony XM4 and XM5, but they never want to stay on my head, and they flop around like crazy when I pick them up. While I know that they sleep to conserve battery life when they are taken off, the feature is annoying, and it is probably the reason why I constantly experience lag when using them with my laptop. I wish I had bought the SONOS.

Constantly crashing, if listening to music on one device and a call comes in on another, the headphones need to be rebooted to keep playing music. $400 I paid for these and yet my $40 headphones from 20 years ago are easier to use. Sound cancelling does not equal hearing protection, these will amplify the sound of what is streamed to them to such an extent that standard tinnitus is exacerbated if they are used in a loud environment. Also, the dude at the store claimed they had noise cancelling on the microphone, which I've since found out literally no headset in production offers.

It is disappointing that Bose has gone so downhill over the years. They used to be the pinnacle for sound. These headphones are not a good product. The noise cancellation could be so much better, but because they fit oddly over the ears there never is a true ability to tune out noise. My next frustration is the connectivity. I have an iPhone and there are constant issues with the Bluetooth connecting to where I’m having to turn the headset on and off several times before they actually play sound. The battery life is not long at all. I tested them for 60 days and I will be returning them.

The power switch on the QC35s was much better. The power “button” on this model is awful. Doesn’t turn on / off reliably, so forget trying to take a quick meeting easily. They’ll never turn on right away or pair easily. So incredibly disappointed. I genuinely wanted to love these and I just can’t. They’re not reliable enough and the noise cancelling isn’t anything mind blowing.

Too expensive for what it offers. Microphone doesn’t work people barely can hear me when I’m using them during calls. Cancellation noise is ok but not as good as other brands i have tried.

Product is fine but shipping is awful. They use Shipt; I ordered this for delivery to a condo unit and they were unable to deliver it. There was no attempt to call/reschedule delivery, they just decided they would return it immediately on short notice. It’s been more than 10 business days and they are still processing my return, so I still have not received my refund. Very frustrating. I bought the same item in-store later, the headphones themselves are great. Just don’t order for delivery.

Either I got a lemon or these are very expensive junk. The microphone doesn’t work - so I can’t use them for zoom calls which is a big part of the reason I bought them. They also have a terrible battery life. My $60 headphones served me much better. I’m also really disappointed with Best Buy’s short return policy. It took me A little while to realize just how much I didn’t like these headphones. If they stood by their products the return window would be longer. I’m beyond disappointed with Bose and Best Buy both

My Sony WH-1000XM5s broke a couple weeks ago so I got this pair to replace them. After 2 weeks, I'm returning them and buying another pair of the Sonys. I've had so many firmware glitches that even though the ANC is better, I have no confidence that the firmware won't continue to glitch to the point of unusability. I've already had points where I have to put the headphones down and not use them for hours because the audio kept glitching no matter what I tried.

Too loose and keep sliding off without any hard movement great sound fit needs improvement

I would give zero stars if I could. The product is no where near as described in sound quality. But even before you get there, you'll have to fight with the product and your device to pair. The Bose app and customer service are of no help but they'll certainly insist you give them even more information and force you to go through all sorts of trouble shooting before telling you to return the product. Bose is relying on it's old reputation with this product. Don't be fooled. Shop elsewhere.

Horrible connectivity. Every time I use them it’s an issue. Worst purchase I’ve ever made. And to top it off I can’t return them, amazing!