Customer Ratings & Reviews

I bought this thinking it was going to be a long-lasting unit with all the features I would ever need. I've now been using it for about 10 months. Several months ago a few of the LED segments went out so you can no longer read the clock, and it's started to leak water from somewhere, which puddles underneath the coffee maker. I had placed the unit on a wooden tray so I could slide it under the cabinets easily. The puddled water sort of destroyed the tray. Also, the "drip stop" lever does not always stop the drip, so coffee dribbles onto the hot plate when you remove the carafe. And lastly, no matter what coffee setting you put it on, the coffee grounds float above the edge of the paper coffee filters and get into the coffee. I prefer the paper filters because the reusable filter left too much sludge in the coffee. I'm pretty disappointed overall.

This coffee maker brews a good cuppa, but the build quality and user experience are a little suspect. One of the rings you use to grab the coffee cone out of the brewing chamber snappe off while tapping it on the side of the sink, and the LEDs on the display started to fail within months of purchase. Also, setting a brew timer is needlessly complicated/obtuse.

This coffee maker has some useful features like a removable water tank, seven brew sizes to choose from, and a separate dispenser for hot water for things besides coffee. It is somewhat tall and the lid flips up where coffee goes, so consider that if you plan to have this under a cabinet.

I love this coffee pot. I love that it has separate hot water and that I can make a cup of coffee or a pot of coffee. If I want in between a pot and a half a pot then you just fill the water to the amount of coffee you want. The automatic start was a little challenging at first but I figured it out and now I use it everyday. Very happy with this and I would highly recommend it.

Has been a great addition to my kitchen. Easy to use and i like the different flavor choices.

This is a good coffee pot if you want to use the carafe for less than half the coffee pot just keep it on half or full and just add the water you want and the hot plate will heat up whatever water you added

Good product, with various settings for drip coffee. However, there is no between half and full carafe. Also, it doesn't automatically stop dripping if I take out the carafe. If I want some coffee in the middle, I must adjust the setting to dripping stop mode, which is a different part from another drip machine. In addition, the auto-shut-off time is rather short for me. The manual says coffee stays warm for 2 hours, but I think it stays warm for only 1 hour, and I can't adjust the setting. Overall, it is a good machine, but little things just don't meet our lifestyle and needs.

Makes a pot, or a single cup of very good coffee. Is a very nice looking coffee maker & has several nice features. The 4 stars instead of 5 the automatic brew is causing me issues & has me frustrated. Have had this in less than 2 weeks so i am hoping that i will have it down pat very soon.

The machine arrived. We set it up according to the instructions. When we tried to run the machine with water only the first time as recommended, we got an E21 message. When we unplugged the machine and tried again, the E21 message persisted. The manual suggests if the error remains to contact an authorized Braun customer service. Can you help us? We really want to love this machine. It has all the features we want.

I highly recommend buying this product for your home or office. It’s digital screen is touch-screen operated, it’s fancy and very well made product.

Best cup of coffee I've ever made at home. It's got some quirks, but once you dial in the settings it's perfect.

For some reason my brand new Braun coffee maker decided it was going into some sort of error mode this morning. It was not one of the errors i could solve online, instead it was the error of a flashing power light that must mean there is an internal error. Its perfectly fine except the darn computer inside it wont restart. No matter how many times i unplug it. Frustrated is an understatement. I now hate everything Braun. Don't mess with peoples coffee. Now its in the box, theres coffee all over the floor and im done with it

This Braun coffee maker does not disappoint. It is not cheap, but it also does not feel like a compromise in any way. If you want reliable drip coffee, in a variety of sizes, with convenient auto features, a self-contained water reservoir, and a water filter, this is an excellent machine. Looks and footprint: The Braun Multi-serve is a sleek looking unit. It’s not small, but it doesn’t waste space. It has real stainless-steel accents and not fake plastic chrome. The details are all nicely thought out, and the unit is compact and while offering a full raft of features. If you want a small, one cup coffee pot, don’t buy this. It is a little tall, and because of the orientation of the machine, I have to slide it from the back of the counter to the front to open the lid and add coffee. If the coffee basket simply pulled out horizontally, I wouldn’t have to do that, but because the lid pops up, it hits the cabinets above the machine if it is against the back wall. If you don’t have the coffee pot under cabinets, this will not be an issue. Even so, I am definitely willing to move the unit around a little in return for a nice cup or carafe of coffee. Features: This is a loaded machine, and that does make me a little worried that eventually electronic parts may fail. My previous (not Braun) coffeemaker had several bad flaws in the design that led to partial failures in less than three months. In that unit, the electronics (the clock/timer and brew settings) were all located at the base of the machine, under the coffee pot. Nearly immediately, liquid damage to the electronics caused the timer to fail, the “strong” brew setting, and even something with the way the machine measures water—so my old machine will make coffee, but exactly how much at any given time, or when, is a little iffy. With the Braun, the electronics are separated and to the side, and I think there is a much lower chance of water damage destroying the machine. It also just seems to have a stouter set of electronics, with a number of settings to choose from controlled by independent buttons. You can: set a timer for auto coffee, set the brew style (“light,” “gold,” or “bold”), set the temperature of the water, set the unit to brew “over ice,” set the water hardness level, and set the altitude (in case you live at high altitude). There is also a “clean” setting for descaling the unit. In addition to these options, there are also several options for the size. A dial selector offers choices from a 5 oz cup to full, 10-cup carafe, with several increments in between to accommodate larger cups, travel cups, and half carafe sizes (5 oz, 8 oz, 12 oz, 16 oz, 20 oz, half carafe (5 cups), full carafe (10 cups)). Because the unit measures the water based on your setting, you fill the reservoir, set the size, and it does the rest. You can’t brew “6 cups” by pouring in that much water like you would with a very basic coffee pot. So, you have to accept the sizes offered, but it’s a lot less messy. However, with this range, I think it’s easy to have any whim accommodated. There is a little shelf that folds out to hold a cup for the smaller sizes. No pods required to make those sizes, either. The unit includes the glass carafe, a gold permanent filter (awesome!), and a carbon water filter for the water reservoir. I’m not sure how much the replacement filters cost. Probably worth the investment if they also help prevent damage to the machine filtering out some of the minerals, in addition to tastier coffee. As well, they give a dual sided measuring spoon for grounds, and a key in the operating manual for measuring correctly for given sizes. Finally, there is a little lever right at the drip outlet. This lever is used for “drip stop” if you need to pause the brew (do not just remove the carafe—there is no brewing auto-stop button). The lever also is used to set for “hot water.” The hot water setting allows sending hot water from a separate tap directly into your cup for tea or broth or what have you. It’s a nice little feature if you don’t want to make a whole pot of tea. Operation: So far, my experience with the unit has been great. I’ve used the included permanent filter and the directions for measuring according to the Braun measuring spoon and operating booklet. For every size I’ve tried the results have been very consistent (the same ground will result in the same tasting cup regardless of size). A single cup, a travel mug, a half carafe, or a full pot all taste uniformly good and brew correctly. Once set, the brewer has not over or under shot the water measurement; has not stopped brewing prematurely and has made consistently good coffee with all the suggested measurements. I had previously weighed my coffee grounds before brewing, but I have not tried that with this unit. When the brew cycle is complete, the brewer beeps loudly enough to let you know to come get your coffee. Because it auto measures the water, just fill the reservoir all the way; no need to be precise before you make coffee as long as there is enough water to cover your total amount. Using the auto-on feature also worked perfectly as it should. It is nice to wake up to the coffee brewing itself (As long as you set it up right the night before! Forgetting to put the carafe under the coffee would be a real mess with this unit because there is no auto-pause feature.) With the “travel cup” feature, I was not sure that the sizing would be correct, but so far I’ve not had a problem matching a cup to a pre-set. It’s also really nice to be able to brew right into the mug with the right amount and go. No pouring, no extra too small amounts of coffee left over; just the right cup in a timely fashion. So far, all the mugs have fit under the spigot. A couple are a little tight; very tall mugs might not fit. Glass carafe: the glass carafe has a nice shape and pours easily. Possibly too easily! It’s also easy to clean. It is not a standard carafe; if I break it, it may be a little aggravating to replace. But—I’ll try not to break it. There is a warmer under the carafe, and it stays on for about two hours and then turns itself off. I’ve had basic brewers without this feature, and I like having it. I don’t want to worry about it when I’m 5 or 500 miles down the road. The machine is also smart. When the dial selector is on the “cup” or the “travel mug” settings, the burner does not come on. That would obviously be bad news with a plastic mug or even a stainless-steel one. The hot water unit also works well and delivers water appropriate for tea or instant coffee. Probably it could be used for instant soup as well, but that would depend on being able to select the right size. There isn’t just an “on demand” button for this feature; you still have to use the selector dial, so are limited to 5 oz, 8 oz, 12 oz, etc. “Over Ice” feature: I was really skeptical about this one. The unit brags that you can just fill whatever vessel you’re using with ice, setup the brewer as usual for the size of that unit and brew up some iced coffee. Amazingly, it actually worked. I filled a mug with ice—to the top—set the size, let it brew, and the first sip provided cold, passable iced coffee. I’d say it’s a little bitter, but iced coffee *is* a little bitter. I’m not sure I’d do this all the time, but it’s superior to any cold brew I’ve managed to make at home. Granted, I do not have any special cold brew equipment, so if you’re a connoisseur of the cold stuff, this feature may not impress you. Cons: I have a few very minor issues with the machine. One is that it drips a lot after it’s finished brewing. When you remove your cup or the carafe, there will be some extra drips that make a little puddle on the burner. Not a huge deal, but a dishcloth and quick wipe are needed. The clean cycle: I accidently turned on the clean cycle, and this was a pain because it cannot be stopped once it’s started. So, I had to wait 20+ minutes to get my coffee pot back to normal because I pressed a button by accident. Be careful! The manual is needed. Everything works and most of it is pretty intuitive, but you do have to read the directions. This was particularly true for the timer/auto-on setting. However, once you learn the kinks, it’s no big deal. Glass carafes or nice because you can keep them on the warmer burner; a thermal stainless steel pot would be better. Harder to break and probably wouldn’t need the warmer at all. But, I can always put the coffee in a vacuum carafe turn off the warmer.

Awesome everyday coffee maker that has a ton of versatility!!!  Super easy to fill the tank and I really like the water filter in the tank.  The down side to that is the filter is something I will need to keep replacing but worth it for the taste! I mean when it really comes down to it... It's the taste of the coffee that really matters.  A lot depends on the quality of bean you start with but just as important is the water and temperature and brew time!  The Braun Multiserve has "exactBrew Technology" and the "SCA certification" well I had to google what that means and as far as the SCA certification it refers to the standard set for specialty coffee makers to meet for proper water temperature, brewing time and their own organizational recommendation.  It's not just marketing...it's a real organization!  And it comes through in the taste the Braun Multiserve can produce.  It was a marked and noticeable difference from my regular pot (which I had just cleared the week before).  The coffee is really perfect!!! I also love the multi size capability from a single cup that drips into a single cup to a whole pot!  In the afternoons, I like a single cup and hated wasting all the grounds for a single cup.  Super convenient !  Another great build idea was the hot water dispenser that is independent of the regular brew system!  no residual coffee taste when you just want hot water! Brilliant! It's marketed for tea which does great but Ramen noodles anyone?  or a cup of instant soup???  Very versatile indeed!  It has the brew choices of over ice, Light, gold and bold.  I prefer the gold brew.  The gold brew is the SCA certification method and you're supposed to be sure to use the paper filter which is a #4.  That flavor really pops so smooth and rich!   I also really like the no drip feature!  and finally a beautiful carafe!  It is a little tall compared to my other pot but not a big deal.  It also has a chord storage feature which I like to keep my counter clean looking!   Just an amazing  coffee pot!  programable, great tasting , well built and well designed!  It's a wonderful way to wake up!!!  

Personally, I enjoy a cup of coffee in the morning and if during the day I have the opportunity to have another cup, why not. Having a coffee maker that allows you to prepare coffee in a quick and practical way without so much hassle, makes the days start even better and I consider this coffee maker to be a great help. The coffee maker comes in a very simple but well protected package, in the box comes the coffee maker with a quick start guide, it also includes the corresponding user manual. The quick start guide shows the fundamental steps to follow before making coffee for the first time, once this is done, the coffee maker is ready to start using. The instructions in the guide are very clear and the coffee brewing options are perfectly illustrated on the coffee maker itself, which makes brewing coffee very intuitive. It is possible to brew from a single cup to a pot of coffee whether it is light, medium or dark coffee or just hot water maybe fot tea. Using the 2-sided coffee measuring scoop, making coffee is very simple as it is marked with the amount of scoops needed depending on the amount of coffee we wanting to prepare. The coffee maker has a lever to stop the drip or to get hot water, I find this very helpful because one of the things I dislike is that the warmer plate gets stained with coffee when I remove the carafe to serve myself coffee and canceling the drip allows this to not happen anymore, something that is very much appreciated. Also an important detail to mention is that it has a cup holder which is a great help when brewing just one cup of coffee, very useful indeed. It is possible to program the coffee maker to turn on and start brewing coffee at the desired time, in my case I program it to brew coffee while I take a shower in the morning. The water reservoir is large enough and can be removed from the coffemaker to fill it with water directly so you don't have to use another container to pour water into it, this makes things even easier. Inside the basket is the permanent filter, this is the filter I use, it is possible to use cone type filters № 4 but if I wash the filter basket after using the machine, I have no problem washing the filter as well. In summary I can say that this product, like many of the Braun products, speaks for itself, quality and ease of use characterize this product, plus it has a great design that looks great. If you want a coffee maker that can brew coffee quickly and without complications, this is definitely the ideal coffee maker, it is very intuitive and can brew from a single cup to a whole carafe, I definitely recommend it.

From its name Multiserve. this Braun coffee maker serves multiple coffee sizes options. It has a really nice and sleek looking. It is made of plastic and brushed stainless steel, which gives it an excellent style. It is Braun, so my expectations are always high because Braun is known for making high-quality and innovative products and does not disappoint me. The water reservoir is removable for easy water filling. The water reservoir has a charcoal filter for better water quality that is impurities, odors, and poor taste free. Also, it has a carrying handle. In addition to its removability feature, Braun also engineered it to have a handle for secure carrying, which I found pretty attractive and helpful. The Control panel is touch-enabled and very responsive. The multiserve dial has a classic and aesthetic design that is sturdy to use and offers well-illustrative serving options. Setting the clock, Auto On feature, and water hardness and altitude are straightforward. The clock also shows brewing freshness after the Coffee is brewed, so I can always know how fresh the Coffee is. The only missing feature in this Bruan machine is the warming period. The hotplate stays on for 2 hours only, and I found nothing in the user manual to extend it more than the default 2 hours duration. While the warm plate is on, a red led light stays on until it is wholly cooled down. The lever can be moved to select Coffee, DripStop, and Hort Water. When the lever is set on Coffee, the control panel intuitively lights up to highlight the function I can choose from; also, when on Water, the buttons change to have fewer options because no brewing is needed. Relatedly, buttons are turned off when the lever is set on DripStop, and only the power button flashes to indicate that pouring is closed. The Cup shelf is nicely placed for smaller cups. It folds down and seems sturdy. So, in my opinion, this coffee maker offers most of the features found in other brands in the market, but the most feature I like is the hot water dispenser. It allows me to make black tea or herbal tea in under 2 minutes without being flavored by coffee residues. Also, the glass carafe is high quality and does not spill at all. I'm happy with this Braun MutilServe coffee maker.

I got this coffee maker to replace a cheap coffee maker of a different brand that was frustrating and cumbersome to use. Happily, this coffee maker is the complete opposite; its very easy to use and works flawlessly. Upon opening the box, the packaging was excellent and setup was quick. I live in the Mile High City so one of the first adjustments it walks you through during setup is adjusting for altitude to ensure the proper water temperature. Once that was done I ran a full pot of water through to clean it out per the instructions then on to brewing my first coffee. Rather than brewing into the carafe I like to brew straight into my 20 oz. travel mug which is rather tall and my previous coffee maker would not accommodate it. My travel mug fits this coffee maker perfectly with no dripping or splashing outside of the mug. It has a beverage size dial so adjusting from a single cup to a full carafe to my favorite setting of 20 ounces is quick and easy. The coffee maker brews quicker than my previous maker so that was also a bonus, and if I get impatient it has a Drip Stop lever which works perfectly. It has several settings for the strength of the coffee you’d like ranging from Light to Gold to Bold. I’ve tried the Gold and Bold settings and honestly didn’t taste much of a difference. Its also a very attractive appliance and blends in well with our other stainless appliances. Overall, I’m very pleased with this coffee makers. It works perfectly, is easily adjusted for whatever you’d like to brew, and it looks great to boot. 5 stars.

The Braun MultiServe Coffee Maker is a quality coffee maker with many extra features. A coffee scoop, a gold tone permanent coffee filter and a charcoal water filter are included. It can be customized for altitude and the hardness of the water used to make the coffee (soft/normal/hard). There are Auto On and self cleaning functions. A coffee strength of light, gold (perfect) or bold can be selected each time. There are 7 beverage size selections ranging from 5 ounces to a full carafe. There is even an “over ice” setting to make iced coffee. It will keep the coffee hot for 60 minutes (the timer counts down to zero) and it turns itself off after 2 hours. There is a light to indicate when the hot plate is still too hot to touch. Even though the coffee maker has a lot of features, it isn’t complicated to use. My husband won’t use an appliance that requires pushing more than 2 buttons. With the beverage size set at half carafe and the lever set to coffee, all he has to do is add the coffee, add the water to the reservoir, press the power button and then press Bold. My husband drinks coffee and I drink tea. I usually heat up a kettle of water first thing in the morning, which takes 5 - 10 minutes - and heats more water than necessary. The Braun coffee maker has a hot water setting and a cup shelf. By switching to the Hot Water setting I get a cup of hot water in less than 2 minutes. I usually avoid the combination coffee maker/hot water machines because the tea always tastes a little like coffee. But so far I haven’t noticed that problem with the Braun coffee maker. The only issue I had when making tea is that a significant amount of water drips out when switching the lever from water back to coffee. The solution is to keep the cup on the shelf while moving the lever. There are 6 hot water temperature settings ranging from 158 to 203 degrees F. My only complaint is that the highest water temperature setting is a little “cold” for me. I like the water to be closer to boiling to make the perfect cup of tea. Regardless, this is an excellent coffee maker and I'm very happy with its performance.

Looking to upgrade your coffee experience? The Braun Multiserve aims to take that mundane morning coffee experience to new levels. This Drip coffee machine brings worth it some refreshing changes with an appealing design.it’s stainless bursted look is very pleasing to place on the counter and match other devices. Quality wise, the build is strong and sturdy. Took it out of box that was very well packed. You knew you were getting quality when sliding it out. Heavy and solid. The carafe is beautifully shaped and solid glass with a temp managing handle. Upon looking at the product you will notice you can select seven , yes seven differ sizes to drip coffee into! I tried the traditional drip setting for a full pot, it was very hot and fast! Probably the fastest drip coffee I have ever had. The flavor was powerful and full flavor. This was very welcome Over a traditional machine. I tried out just a normal cup for on the go in the morning and had it all set up to go. Worked flawlessly and out the door I went with my coffee! Best way to start the day. This is a dream machine.

I am a big coffee drinker every morning starts with 2 cups of coffee so this multi serve coffee pot and set up is absolutely perfect during the summertime I have my cold brew and during the winter time I have my hot tea and coffee they offer so many different sizes of cups that you can feed yourself with one cup or when you have multiple people over you can make a whole pot I really like the fact that it comes with the charcoal filter so it gives the coffee an extra clean taste to it tapwater can taste weird but this function provides that taste of filtered water that you won’t get from the bottled water which to me taste different as well. You can choose your cup size and then whether it’s hot or cold over ice whether you are going for a bowl taste or a light taste you can brew an entire pot in less than eight minutes or if you just want hot water for tea soup or anything this gives you precise amounts. It takes ground coffee not coffee beans but you are not limited in your selection because to me there are more options for ground coffee then there are for being coffee. It’s a little bit large compared to other coffee makers but again this is individual coffee and coffee in a pot so it’s the best of both worlds