Customer Ratings & Reviews
- Model:
- BES876BSS1BNA1
- |
- SKU:
- 6513689
Customer reviews
Rating 4.7 out of 5 stars with 313 reviews
(313 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Impress Espresso Machine's ease of use, praising its user-friendly controls and intuitive design. They rave about the exceptional coffee quality, describing the espresso as rich, smooth, and flavorful. While some appreciate the machine's affordability and value for money, others encounter issues with the grinder and automatic buttons.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee qualityCons mentioned:Grinder
Rated 2 out of 5 stars
Would not recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made decent espresso and milk frother worked well…for about 5 months. The grinder system broke, the bolt came loose and fell into the grinding area, and after spending several hours on the phone with customer service, we ultimately had to send it in to be repaired. After receiving it back, 3 weeks later it has broken again. We haven’t even owned it for a full 6 months yet. Really surprised and disappointed in the quality of this machine, particularly given the cost and others good ratings.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240409BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Rated 2 out of 5 stars
Wasnt as easy as it seems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very hard to calibrate the machine to give a consistent brew
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 2 out of 5 stars
lasted 8 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So a year ago , I bragged about this machine, and would recommend it to everyone, but after 8 months of use, it began to give fair to poor tasting coffee, we cleaned it, descaled it, changed to various coffee brands and made sure the coffee was fresh beans but it didnt matter. We also noticed about 8 months later that the pressure gauge also stopped moving and working and we think it has alot to do with the taste. We even used filtered water and changed the water filter in the coffee machine often. Im so disappointed we spent close to $1000 on a machine that barely lasted a year. I wouldnt waste your time with this one.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240321BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.