Customer Ratings & Reviews

I spent a lot of time researching for the best espresso machine I could find without spending a fortune on a professional one. I am not dissatisfied with my purchase at all. It is relatively easy to use once you go through the initial learning of the operation and process. There’s so many different things to consider when trying to make espresso at home. I have found lots of tips and tricks on Reddit and YouTube which have helped a ton. Regardless this machine has been fantastic and if you are considering it be prepared to practice for awhile to get it right. The auto froth works well. If you’re just making a quick latte it suffices. If you’re trying for latte art, it’s not the greatest instantly but the more you practice the better you will get at it and learn tricks. Once again Reddit and YouTube for the win. After purchasing this and actually enjoying making at home its made my cost at coffee shops decrease substantially. Obviously the first month was mostly a lot of trial and error as I was learning and trying to figure it out. Buying different beans puts you back to the drawing board to get everything dialed in. But once your initially setup it’s easier to figure out. If you enjoy a quality coffee beverage this is a great choice. An average time for a latte to make and cleanup is typically 5min. So in comparison to a nespresso machine or keureg it takes a bit more time but you also get a lot better quality than coffee brewed through plastic cartridge. Only complaints I’d have on this machine would be that I wish there was an option to run a water line to it vs having to refill the tank. It’s got enough for several drinks but I like to preheat and run empty cycles for better results. Another thing that isn’t necessarily a problem is that you can only do one thing at a time. Meaning while your espresso is brewing you cannot froth your milk. Not something I thought would be an issue but now that I’ve learned and got it dialed in.. that would cut down on the average time. Other than those minor desires this thing is solid! Be prepared to spend a bit of time to get dialed in. The machine is not hard to use, it’s the different things that you have the ability to change to get it right to your taste. I grew frustrated cause I was making espresso just not good espresso. And at first I thought it was the machine, not the case. It was the settings I had changed for different coffee beans so it’s a science and variables to get it right. Some of those variables: Water hardness (set up with initial setup of machine), brew temp (automatic setting from factory but you can change it if needed), grind setting (on screen), internal grind setting (inside machine under hopper), coffee bean, portafilter temp, how hard you tamp the grind, etc. Some variables are standard variables with any espresso machine but when all the experience you have is a standard coffee pot and some Folgers it’s a learning curve.

I write this review with the context that it is my first espresso machine. I'm a big coffee drinker overall, and was spending about $20 a day on coffee at work. I've since started using this machine to load up a large mug, and am saving about $15 a day as a result. This is a great espresso machine for someone like me. As I'm no coffee expert, it's really easy to work with as it provides many presets for each type of drink. I find myself using the "latte" setting consistently. It creates a hot, consistent pour and froths the milk perfectly. The bottom tray slips out and can easily be rinsed. The hopper holding the beans lasts a good amount of time, and the water reservoir on the back is large - you can go days without filling it as a heavy coffee drinker. Adjusting the grind is done easily by a wheel on the left side of the machine, and the electronics recognize and assign a value to your grind as a result. The machine is sleek looking, and looks great on the countertop - and the cord is awesome and it's pretty heavy-duty feeling, and provides a loop for you to pull it out of the outlet. Why didn't I give it a 5? 1. The hopper has no self-agitating method to push the beans down toward the grinder, and relies on gravity alone. There are many times the hopper looks fuller than it is, and the grind turns out lighter than expected as the beans have packed themselves in a way to stop them from falling into the grinder - requiring you to open the hopper and push them down manually. 2. This is probably a function of my lack of espresso experience and grinding / packing the beans consistently in a way that is appropriate for each time of bean used - the grounds often get stuck on the top of the section where the water comes out during the pour process. I pack them down solidly and use the leveling tool to ensure they don't sit too high - but it often feels random. Some "noob"-proofing in this area would have been nice. 3. The milk frothing wand does the self-clean cycle after each frothing, and splatters the milk a few inches around the grill and onto the frothing temperature sensor instead of directly into the disposal hole leading to the bottom tray. This is likely due to the initial and quick force of air/water coming out of the wand. I have to wipe around the grill after every clean cycle as a result. This feels like a fixable issue. 4. The tool storage tray magnetically connects to the "catch all" tray (I'm sure there's a better term for it), and every time I pull out the "catch all" tray, the tool storage tray pulls out and gets cock-eyed as I separate it from the other - often starting to spill the tools if you're not paying attention. I wish there was a locking mechanism to prevent this from happening. 5. The top of the "catch all" tray is removable and in a stainless steel color - but scratched pretty easily, and I'm not even sure from what. These are nit-picks, but improvements that would set this machine leagues apart from others in similar price ranges and get rid of some annoyances. The machine makes great coffee, and I have ZERO REGRETS in buying it.

There’s things I love about this machine and things that I believe could use some improvement. Once you dial in your shots, it’s wonderful flavor. However, paying $1,000 for this machine I shouldn’t have issues with it turning on or the fact that majority of this machine is plastic. I would expect more stainless steal for this price point. Again, I do love the flavor from this machine but there’s definitely room for improvement here.

After waiting a few years to purchase this beauty, I finally gave it to myself as a Christmas present. I'm really enjoying my barista and the coffee so far. Works as planned and has no complaints.

I’m very impressed with this coffee maker! It’s sleek, easy to use, and brews a delicious cup of coffee every time. The design is modern and fits perfectly in my kitchen. My only suggestion would be for the coffee to come out a bit hotter, but overall, it’s a fantastic product. Highly recommended!

Excellent espresso machine / steamer. Grinder is subpar for anything lighter than a medium roast. Don't try light roast beans as they will jam the grinder. Included portafilter is OK but not the best at pulling shots despite multiple grind size test brews. Got a bottomless portafilter and now the pulled shots are much more consistent. Overall decent machine otherwise that pulls delicious shots once the grind size / volume is dialed in. Takes some trial and error test brews each time you switch roasts and get new beans. Do yourself a favor and get a separate burr grinder and a scale to weigh the beans and your brew volume.

I have had a generally good experience. The interface is easy and quick, and warmup is basically instant. It’s a thoughtfully built machine. The machine doesn’t seem set up for weighing beans or yield, everything defaults to time-based grinding/brewing, which is not ideal for when you’re pursuing a consistent shot. You can do the same timing twice and the yield will not be the same every time. The grinder retention is pretty wild at first if you’re trying to single dose a weighed 18g. I have about 3g retained on the first run, then grinds get caked to the insides of the grinder, filling that empty space and retention falls dramatically after that. But whenever you thoroughly clean the grinder, you’re back to having to fill that space again with grinds. So, I’m sure there’s some old grinds that make it into every shot when using this grinder as they have to pass through the caked on grinds. This was my first machine, so I wasn’t sure if I would totally be into it, but now that I know I am

This Machine is awesome. You get the same if not better quality coffee that you would at a coffee shop. It does take some dialing in but once you figure out your grind and pour settings, you have a nice cup of espresso.

We love it! Only thing is we like our coffee very hot. So it is not hot enough for us. Otherwise, very user friendly and great coffee with the right beans.

Great product. The only reason that I gave it a 4-star review and not 5 is because the milk frother function doesn’t work when it comes to the temperature very well. If you put it in to heat up to 170°, it’ll stop around 150°.

Great machine until it stopped working. Everyone in our home loved this espresso machine. It made great tasting espresso, cappuccino coffee. The only problem that for some reason one morning (one year of use) when we turned it on we had an error message. We did everything possible by following instructions on the Breville site. I had purchased a geek squad plan , so I went to the store to get it repaired. Bestbuy stood by their promise and exchanged it for a new one. I have purchased many appliances, electronics, etc from Bestbuy and I must say that they do try to help customers as much as they can.

So far so good. It makes a great cup of espresso. I do wish I had gotten the 500 series. I do t think the extra bells and whistles are worth the extra money. Plus I’m afraid the digital screen will mess up before the knobs on the other version would. But I do love it. Another thing—it’s been very difficult for me to get the grind perfect for the brew. I finally gave up (after wasting a lot of coffee beans) and just use the pre ground espresso.

Don't regret buying this coffee machine. So far it's been great to use and easy to use. I can't wait to get home to have my latte coffee.

We love that we can have an Iced and Hot coffee any time of the day! Great machine to use! Obviously we have to learn the process, but at the end of the day, and a couple of Youtube videos later! This turned out perfect!

We have had this machine for a few weeks and we love it. It is easy to use, clean and has several settings to choose from. The only thing we are unhappy about is that we bought it 3 weeks ago and the price dropped $150. I wish we could get some sort of credit, since its not even been a month that we paid the full price. Would give 5 stars if it wasnt for that!!

We love this machine! If we didn’t have the warranty plan at Best Buy I may give it zero stars, because less than 1.5 years before something breaks on a machine that costs $1k is crazy. We love this machine, perform the suggested maintenance religiously and received an error code (something related to the frothing component went out - were it wouldn’t start at all and we use that maybe 1/3 of the time or less since we do iced espresso often). Luckily we had the warranty and it was replaced, but I would never purchase this without protection from Best Buy. After googling, it sounds like the issue isn’t uncommon.

Build quality seems great, step by step instructions on screen of how to set up machine. If you aren't familiar with grinding, tamping espresso this machine has many helpful tips, but in my opinion, is still not "easy" to use. The total screen interaction does put some limits on how to use the steaming features. Temperature is hot, but the way of the built, all the steam from the brewing or from the hot water spout fog up the screen. If relying on screen for next steps, which are required to begin next function you will find yourself needing to wipe the screen often to remove the moisture.

Excellent expresso machine. Honestly I have been researching and pondering to spend $1000 on a espresso machine for about 3 years now. It is not an impulse purchase for me. However when we moved to a neighborhood away from multiple coffee shops/roasters it became crucial to have good espresso at home. Breville Touch definitely easy, straightforward to use. We use the machine multiple times a day. What we did not think about is cleaning/replacing water filters every 4-6 months. Although I am not complaining. It has been 10 months, no issues - makes me feel like I am in a Paris cafe!

Good product.Easy to use Pricy for regular coffee drinkers.

Overall love the machine but not user friendly enough, especially if you need to make multiple consecutive cups