Customer Ratings & Reviews
- Model:
- ADS-2700W
- SKU:
- 5996002
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the ADS-2700W scanner for its fast scanning speed, compact size, and excellent scan quality. They appreciate the convenience of wireless connectivity and duplex scanning, as well as the ease of setup. While some users have experienced occasional paper handling issues and concerns with the additional software, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Failure to Operate and to Honor Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the scanner 3 months before packing it in original packaging for a move. The item was in storage with the movers for 10 months. I then used the scanner for 1 month after the move before it failed to stay powered up. Brother refused to provide warranty replacement service because I was 4 months beyond the 1 year warranty, even though I could document it had been in storage for 10 months. I cannot afford to pay Brother $370 for an item which lasts 4.5 months. My previous Snap Scan scanner lasted 10 years until software development made it obsolete. Brother even refused to let me post a negative review on their website. DON'T BY BROTHER PRODUCTS!
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing power issues with your Brother ADS2700W and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
WIreless but not for the macOS Big Sur
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy the Brother ADS-2700W if you are working on macOS Big Sur and would like to have a wireless connection to the scanner. Doesn't work and won't work in future (stated by the Brother's tech support). For the Best Buy it has not been a reason to accept my return (refund, store credit) because it was requested after the standard return policy deadline (15 days after a purchase), I am very disappointed that Best Buy customer service wouldn't like to consider an exception. (I talked to a supervisor) I wouldn't call this a 'best buy' and next time I would think twice before purchasing 1. Brother products; 2. from the Best Buy.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that you are experiencing issues connecting the Brother ADS-2700W scanner wirelessly to your Mac OS Big Sur computer. The Brother ADS-2700W scanner is compatible and supported on Mac OS Big Sur, via WiFi, Wired Ethernet or USB and using the Brother iPrint&Scan software. The following link can help resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/172392
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ads2700w
- Cons mentioned:Auto attach
Won't auto attach to a new email
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure it's fast and pretty, but it will NOT auto attach to my small business email software - LAME. My basic, slow canon scanner can do this but not this fancy guy?!? I'm returning this.
No, I would not recommend this to a friend This scanner is a piece of junk!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give negative stars, I would. Simply put “GARBAGE”. The new brother software is absolutely horrible. It is will not eliminate blank pages. The scan quality is terrible. You know it is bad when the Brother customer service representative told me to return it!
No, I would not recommend this to a friendDoesn’t work as advertised! No One Touch compatibi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good functioning scanner. Is not compatible with most scanning software. No “one-touch” scanning profile. Settings for naming the item upon scanning do not hold. Slow operation. Not so user friendly!
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you so much for the feedback on your Brother ADS-2700W Scanner. If there's anything else we can help you with, please don't hesitate to contact us for support.
https://help.brother-usa.com/app/ask/p
Need to restart every few hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this two weeks ago. I have to keep restarting the scanner to reestablish WiFi connection. May be useful on a wired network.
No, I would not recommend this to a friendFalse advertising in product photos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the scanner is great. Much much much better than the Neat scanner I had before. However, it takes some getting used to because documents need to be inserted reverse upside down.
I would recommend this to a friend