Memorial Day SaleEnds 5/26. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 107 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the easy setup process, praising the Brother app for its simplicity. They also appreciate the printer's compact size, which fits well in small spaces. The print quality is described as crisp and sharp, with customers highlighting the convenience of wireless printing. However, some users have concerns about the toner, with a few reporting that it runs out quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-3 of 3 reviews
  • Rated 1 out of 5 stars

    Nothing but trouble

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer constantly refuses to connect to network. Contacted Brother and they finally gave up and said it would not work with 5G network?? Contacted Best Buy tech folks and they eventually got it to work via various software downloads. Worked for a couple of days but same problem has returned. Every other wireless device in our home works flawlessly so not a network problem. Also has a frustrating automatic "Deep Sleep" requirement that requires you to manually wake up the printer every time you wish to print. Will return today. Extremely disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to install the printer cartridge in the printer

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      I’m sorry to hear that you are having difficulties installing the toner for your Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

  • Rated 1 out of 5 stars

    Warning DO NOT USE THIS PRODUCT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is out of date. Setup requires manually going through arrows like it's 1995. The printer repeatedly loses wireless connection, and the entire setup process needs to be repeated in order to use. Even then, it is not always able to connect to the wireless network, so most of the time I would need to find a usb chord (which does not come with the printer), go connect it manually and then it can print. It is NOT wireless, although advertised as such. Literally the worst purchase I have made in a decade.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you are experiencing connectivity issues with your Brother DCPL2640DW. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support Brother