Customer Ratings & Reviews

Overall, when able to print it works well (4 stars) – but given the software issues (2 stars) – I have to give it an overall rating of 3 and recommend if it is your only Brother printer. The printer is let down by what I would describe as disastrously buggy software that would not let inkjet work/print properly with a Brother laser model MFC-L3770CDW I already had installed (iPrint&Scan, utilites and update software particularly). I had no problem finding the printer(s) when installing but afterward I kept getting no print driver error and/or printer(s) offline leaving me unable to print from either printer. I tried uninstalling/reinstalling with no luck. So, I contacted Brother but it took over 6 days to get support from them and that was only after I contacted BB TIN network for help. When I finally was contacted by support the person was great but it did take a while for them to uninstall and delete everything out before re-installing both printers’ software/drivers. They accessed my computer remotely, which was fine with me. I don’t know what happened in this instance as I received excellent support last year with a print issue with the laser (wasn’t using laser paper to print pictures – my operator error). Unfortunately, I have several laptops/desktops/phone that I am having same issues as above when trying to add this printer to work in conjunction with the laser. I suspect if this is your only Brother printer it would probably work fine – as my laser did before trying to add this inkjet. The printer itself I think is nice if a tad large (22.5W x 19D and 25.5D with MP open in back and paper collector open in front - x 12.5H inches) and heavy, at around 44lbs. I think this size could make it somewhat impractical for home use as wherever it is placed you really need to be able to access all sides of printer in case of jam, etc. I put it on a rolling metal cart I already had. In the box are; Instructions Power cord about 6 feet. It has NO cumbersome brick. 4 toner cartridges (black, cyan, magenta and yellow) Telephone line cord This printer checks a lot of boxes; Grayscale and color printing up to 1200 x 4800 dpi Automated duplex printing Scanner – 19200 x 19200 dpi interpolated 1200 x 2400 dpi (scanner glass) 600 x 600 dpi (from ADF) Copier – 1200x 4800 dpi Fax – I didn’t use this function Wireless/ethernet/usb connections. Ethernet and USB connections require you to flip open under the scanner to access the connections. Does include phone cable but no USB or ethernet cable. Has a 3.5-inch color touchscreen. You can do a lot of adjustments using this and it is pretty intuitive but I found it a tad touchy when trying to scroll. Luckily there are up/down/side arrows which I found easier to use to navigate by. Easily accessed USB 2.0 port in front to allow printing from thumb drives, etc. Main tray has 250 sheet capacity holding up to 11x17. Multi-purpose (MP) tray has 100 sheet capacity up to 11x7 I found the duplex printing to be very fast whether using greyscale or color. Scanning worked well producing very accurate replication. Also has adjustments for resolution, size, etc. But no auto 2-sided scan, you must flip over manually. As such 2-sided cannot be done if using ADF. If using the plate to scan the top expands upward an inch or so to allow for thicker source such as scanning from a book, etc. Can scan up to 11x17 source. Text printing was very crisp and clear with no smudging even if using lowest resolution and ink saving option(s). Pictures came out great except for fast as it left a few lines running across the pic. But wouldn’t normally use this resolution if printing a picture, but wanted to mention. 2-year warranty Dislikes: Software as mentioned above. I am concerned that this unit with its ink “tank”. I have had issues in the past with inkjet printers ink drying up between prints leaving me constantly wasting ink needing to “clean” the heads. Only time will tell if this unit has any of these dry ink issues. Printer is a tad noisy with all of its buzzing and clicks. Although I did not try quiet mode – which lengthens print times. Manual 2-sided copies/scanner.

I received this product for free as part of a testing group. It is a very large machine and if you open the large feeder in the back it will take up more room. But I love the fact that it handles 11 x 17. You can copy, print and fax in that size. Awesome. Initial setup was more difficult than most multi-function machines that I have purchased. The easy part was unwrapping and removing the tape. Then add paper and insert the print cartridges. I even connected to the network from the printer on my first try. But the next step is to install the software on your computer and it wouldn’t install because it couldn’t find the printer in the network. I tried several times. Uninstalled and reinstalled. I was even inputting the IP address of the machine. Finally, it connected. The printer arrived in Demo mode and it says that after you print it will automatically exit Demo mode. That didn’t happen, so I had to manually take it out of Demo in Initial Setup / Misc. My first page had an error message saying that it couldn’t print – but it did print. After a few pages the error message went away. Then it was back and remains. It says something like “Error Message – cannot print Prepatory Job.” It prints fine so I have been ignoring the message. Print speed is great and the text is laser like quality. Color is more muted and duller. It probably is due to the ink saving feature because when I compare to my Canon printout, the Canon paper is more vibrant and ink saturated (see photo). This printer would be great for your average business printing. It is fast and uses less ink. But I wouldn’t recommend for photos or colored presentation materials. The document feeder worked well to copy and holds 50 pages. But it doesn’t duplex copy. It will duplex print but not copy from the feeder. That is a much-needed feature. This printer is nice and has some great features, especially 11 x 17 capability. You will just have to evaluate if it meets your needs.