Customer Ratings & Reviews

Brother printers are usually outstanding. We’ve had an MFC for quite some time. Very easy to set up, etc. we decided to go with a color laser/led printer. We picked this one up and we’re very excited about all its features. Unfortunately, we had to return it because it was producing a paper jam each and every time we printed. We thought we’d keep it and hopefully it would remedy itself. But, it just kept jamming and not in a good way. The replacement process was very easy. Best Buy allowed me to exchange it with no questions asked. So far it has been performing as expected. I have the product 3 stars because I’m still uneasy about printing and worried it will jam like the other one, again, not in a good way. Hopefully, this one will work out just fine like the other Brother, no pun intended.

My point of comparison is a 10-year-old Canon laser printer which this is replacing. Pros: - Crisp prints. - Setup instructions are great. - Prints quickly once it gets started - Easy WiFi setup with nicely responsive touchscreen - Quiet printing Cons: - Noticeable lag between submitting a print job and it warming up to start printing. My old Canon would be printing the first page within 5 seconds. This takes about 30 seconds. - Opens at the back for resolving paper jams. Given its weight, this is inconvenient if you want your printer against a wall. - After a print job, it makes some soft, squeaky mechanical noises as if something inside needs oil - Don't expect any easy-gliding, soft-opening action when opening the various trays and panels. It has creaky hinges and flimsy plastic. - During setup, the cartridge protection clips are unwieldy and difficult to remove without touching the parts you're not supposed to touch. For others considering this: - Check the dimensions before you buy it! I was not expecting it to be so large (the depth particularly). - Don't expect to get different shades of color out of a 4-cartridge color laser. This is not designed for printing photos. Annoyances aside: Is there such thing as a perfect printer? I don't think there is. Despite all its flaws, I'm not sure what I'd exchange it for.

After 2 years of continuous use, I decided to leave a review. This printer is expensive to run. While the toner costs tend to run lower than some of Brothers' competitors, they are not low enough to justify the cost of the printer. Additionally, there are some annoying features: for example running out of a color toner will mean having to manually set each print job to mono, or else it won't print. The software/driver is buggy and even if you set it up to print in mono in settings, it doesn't stick. It is also not a very fast printer, and speeds, like the number of pages per toner, fall below that advertised speed. The printer does print beautifully though, graphics are relatively crisp, and text is excellent. The scanning capabilities and ADF work extremely well for most basic office applications. Overall this printer is well built and produces excellent scans and prints excellent documents. It is only held back by its cost to operate (something that could be said about most printers). If you can afford a bit of a higher long-term cost of ownership, then I would say get this printer. Otherwise, I would recommend a different machine.

Purchased for our second home as my husband and I are working remotely from there during the Thanksgiving and Christmas holidays. We have an HP laser printer at our main residence and the Brother laser printer is a bit faster. The toner cartridges for this laser printer are a bit on the expensive side and the Brother doesn't seem to print out as many pages as the HP before the toner cartridges have to be replaced. It is also inconvenient to print out envelopes (I'm still trying to figure that out). I went on internet to figure out how to print out envelopes and it says to open back cover, open the face up tray and pull down the two gray levers until they lock. Apparently envelopes print to the back of the printer which doesn't make sense to me. If you have the printer on a stand near a wall (which is where we have this printer), it's inconvenient to have to pull the printer out and away from the wall to open the back. The envelope prints to the back of the printer instead of to the front of the printer. If I had known that, I probably would not have purchased this Brother printer. Other than those two issues, I'm pleased with the printer.

I want to love it, so badly, but I just don’t. It works wonderfully (after many hours of messing with it) on my husbands pc. I have issues with it 3/5 times when I try printing with my MacBook pro. Everything is connected properly, it usually works after I try printing 5-20 times. I just think it should work at all times given the price. I’ve spent an hour before trying to print on my computer, even bought a new computer because it wouldn’t work on my old pc. Does the job, but a waste of time. I would not buy it again or recommend it.

1st thing I shouls say is this printer weighs a ton. The guy at best buy told me it's the most purchased printer, but also the most returned. I've only used it once and feel like I will have to return it in the near future. Just as several reviews say the black toner leaves streaks on some of the prints. Printer is pretty slow and the print quality is not all that good, it's about a 6/10. I will continue to use this printer until something goes wrong. If you decide to buy make sure you purchase the Geek squad protection plan.

It was easy to connect to the wifi network. Both my Mac and my PC found it and printed to it. I thought the print was a little faint, but crisp. I would prefer a little more vivid/dark text. AirPrint was a nightmare. I tried several uninstall/reinstall procedures (CDROM, downloaded installer, wireless install, and USB connected install. I only got AirPrint once. As soon as the printer went to sleep it lost all connections. Would not wake to print. I had to power it off and back on to get Mac to print, and airprint was gone again. Returning tomorrow for an HP--lets hope it is better,

Holds plenty of paper, lots of options for connectivity cloud based services, relatively fast printing, and Toners widely available. Ive probably got 10 of these. Brother, Support is good as well. I’ve had two different units with bad displays on them. They seem to work intermittently. I called Brother and they shipped me a whole new unit. We kept the old as a spare.

Large, Deep, Heavy (just under 60 lbs.), cumbersome and the power cord falls out. I used pliers to squeeze the power prongs in the printer together a little and that helped. Touch screens took a bit to get used to and replacing the cartridge was more complicated than most and the picture instructions left a lot to be desired. I set it to print in Black & White but it prints in color when it wants to. This model had great reviews but so far, I miss my old HP. I hope that will change as I get used to this one.

For basic printing needs this new printer is good. With the laser, there is no need to "print something, print anything!" every few days just to keep the ink from drying out. Having said that... There is a definite difference between our old Brother Ink-Jet printer(s) and the new Brother Laser printer. Some good. Some not-so-good. Some of the difference may be just Ink Jet versus Laser. The latest ink jet was a MFC-J6930. It handled heavy paper through its Multipurpose tray (the listing showed up to 65#, but we regularly got 80# through it). Not so with the Laser. It says 60 # and it means 60 #. It jams with 80# paper, every time. It will take 67#, but not through the duplex feeding process. 65# will do Okay, but the MP Tray only holds about 15 sheets of it. Color balance is COMPLETELY different on the Laser. Many of the picture/images we used on greeting cards are coming out very yellow-tinted, to the point of being unacceptable. I have learned how to re-adjust color tint, but to DO the re-adjust on hundreds of image files is time consuming and paper-wasting. Another adjustment to get used to is -- only ONE tray for paper. We got used to the two trays on the 6930. Again, we'll get used to it, but it's a nuisance to have to "get used to it". The price was a good price, but the first refill of 4 toner cartridges will be the equivalent price of 2/3 of the printer, or 3 sets of cartridges for the old inkjet.

I am enjoying this printer very much. Good quality printing and economical toner replacements, but the setup was ridiculously complex because of firmware updates. I sought help from the Best Buy Geek Squad and it took them 1 hour to get the printer connected to my laptop. That should never be necessary. Very disappointing.

Average entry level color printer. Has some nice features such as double sided copying without manually flipping. Somewhat bulky and slow. Feels somewhat outdated. If it wasn't so big, I would probably take it back to the store. But I guess I will keep it and just make do. Kinda wished I had went with another printer.

I bought this all in one because of features and paid based on what I expected. After setup and updating firmware the nfc no longer will print what is displayed on my smart Samsung phone. The only way to print is to save the image to the phone, then start the Brother iprint app, load the image in iprint, then print. That is not nfc like on other printers I have used. Call to Brother customer service went nowhere. They said the 'workaround' was to use iprint after you save the image. Not what I expected from Brother. All features should work not through back door approach. Poor support so far, Brother would not refund anything even though the printer says it has nfc. Not true! Just another wireless network.

Almost immediately there were black spots on all the sheets I printed. I figured they might go away, but they didn't and they even got worse. I had at most printed 30 pages on this new printer. I saw on one of the reviews they said that their starter black ink exploded, so i decided to inspect the cartridge as that seemed to happen to me. When I took the cartridge out, ink was everywhere. I decided to put a new black cartridge in since I was past the return period. That did solve my problem, but I'm kinda mad it cost me an additional cartridge.

I was excited with this purchase till I made a test copy. There was this non descriptive smell/odour. Enough to induced a headache! I had to leave the room n air out the place. It was not a smell I could describe. Called Best Buy n customer service offered to send another machine. So...have not set it up new Mfc unit. A little paranoid here. This is a 50 lb machine, not something one can easily bring back to Best Buy. Hope for the best. Else, will need to return n search for a new mfc! Defer recommending this model at this time.

Brother printer with tons of features. However, did not meet my expectation. I was expecting it to have superior built quality and robust performance. I am giving 3 star because of the Brothers warranty service otherwise it should be just 1 star. To star with, it gave me hard time to buy the printer due to limited stock at all major retailers. Later, when I ended up buying, it broke in just 15 days. MP tray stopped working. After contacting brothers warranty service and I got a replacement. The replacement came damaged. Now waiting for my second replacement. Not a pleasant experience for sure .

Halfway decent. But it runs through ink pretty quick and each cartridge for the colors is roughly $69. Unfortunately the printer will not print if one of the cartridges is low and requires you to repurchase

I've always loved Brother printers and have been great for many years. But this one is not up to par with the brand. As many have reviewed, works great for few weeks, then the streaking and fading on print jobs starts. I have to calibrate everytime i want to print which is a waste of time. B&W prints have smudge marks down the paper and faded, color prints have yellowish tint in areas where no yellow is supposed to be. I hate to go to HP, but thats the route I'll have to go. Hope Brother makes an adjustment and fixes this.

I chose this printer for my elderly mother because of the good luck I had with my Brother color laser printer I bought a few years ago. Set up was easy enough. My mother doesn't print alot, about 60 black & white pages per week for her weekly church bulletin. However, after about 8 months of her limited use, the color cartridges started running out. After doing research, the toner cartridges are trial size, only good for a small amount of printing. If the toner cartridges had been normal capacity, I would have given the printer 5 stars.

This is a very heavy machine, the color print is not very sharp and the cartridges for each other are very expensive. However, cartridges do last a long time and the printing is fast.