Customer Ratings & Reviews

Short version of my review, if you need a printer that can print stuff fast and clear, with easy to use interface and a solid wireless connection, Brother excels in that. But this printer is an All-In-One, and you are getting this for the scanning/copying capabilities as well, where Brother, or at least this AIO printer, sucks at. The scan/copy colors are way off and no amount of adjusting density/contrast makes it close. See my included photos for samples, left-most paper is the source. Hence, I am returning it....twice. Now onto the long story. My Canon Color Laser Printer started printing erratically after almost 5 years. That printer was a replacement for the same Canon printer that lasted us for about 3 years before acting up with printing. Since I got two Canon printers that had the same issue, maybe it's time to switch brands. Brother has a lot of really good reviews online so I decided to get this model. Setup was pretty easy. Only a few tapes to get off, removing plastic guards on the toner and you're all set. One thing that really amazed me is how solid the wireless connection is on this AIO. It was able to easily connect to 5GHz and it makes printing huge documents a breeze. It didn't cut out from the connection unlike our Canon which is wishy washy with the wireless connection. Firmware update is also very easy to do, just a few button presses. Printing itself was fast and perfect. Colors were accurate and it prints straight on the paper. Now onto our big issue with this one. The colors are way off when scanning or copying. I reached out to Brother directly and while they were helpful, they were never able to fix the issue and recommended we return it to the store for a replacement. Now I don't know about you but even though this AIO is compact, it's still annoying to pack it back in the box again after I've set it up on my home office. Went back to Best Buy and thankfully, it was an easy replacement. I felt hopeful for the new one but it exhibited the same exact issue as the first one. I just wanted to put this review out before I pack it back in the box again and return it. Maybe I'll have to deal with Canon's unstable wireless connection so I can have a good AIO printer again.

While the printer is an overall good product, there are a few issues. One, the printer has a tendency to curl the paper during printing Second, when sending multiple files to be printed, it seems to have limited memory to deal with this.

Like the printer for the most part. Does not get 5 stars because there are some compatibility issues between printer software and drivers and Windows 11. Brother is blaming Microsoft. However, it is their software/drivers. Feel they have the responsibility to update their software.

Very heavy. Expensive ink cartridges. WiFi sometimes slow.

So far (a few months) this printer has been a peach but we're still on the original toner cartridges so I can't speak to longevity. Clear printing, only one paper jam (and that was duplexing with very thick paper so almost expected). The one irritant is printing envelopes. Clearly this is a cludge workaround: Open the multifunction paper tray, put in UP TO only three envelopes, and worst of all you have to open the back of the printer and flip two levers to enable envelope printing. If I'd known this beforehand I'd have looked around a bit more before buying it. If you need to print a lot of envelopes I suggest you look elsewhere. We don't, so I'll keep it, but what a cludge workaround just to print envelopes. I expected - and deserved for the price - a better way to print a normal item like an envelope.