Customer Ratings & Reviews

In 2017 I purchased my 1st Canon printer – a MX922 Pixma and while I liked the printing I returned it after just 3 days as its software/interface was just to frustrating to use. Unfortunately, it seems nothing much has changed – this printer suffers from the same non-friendly, unintuitive software/interface as the inkjet. The touch screen is a nightmare - can’t scroll without selecting an unwanted option, cant back out of an option as using the back arrow top left of screen as it just sends you into a “loop”. Paper settings in touchscreen do not match the options in the printer dialogue software so you get an error that has to be accepted to print. But even with all of this (give 2.5 stars for software/interface) I would recommend as the print quality and speed overrides these issues (5 stars) – at least it does for me. Unpacking printer was easy except at almost 50lbs it’s a tad heavy. I could move it myself but be aware you might want to have someone help you. Plug it in and it turned itself on and touchpad walks you thru setup. But due to its sensitivity it was a tad frustrating but I did get it setup to use wireless. It comes with an install disk but I went to Canon website to download and install drivers/software. As far as print quality I printed same 11 x 8 picture on my HP 9025E (normal print using HP photo paper), Brother Color Laser MFC-L3770CDW (using HP Laser 150g 40lb Glossy paper at 1200dpi) and Canon Laser (using same paper and settings used on Brother). The Canon was a little more defined than the HP inkjet and color was 95% as bright, the Brother lagged behind both in color and detail but is several years old in its defense. It took the HP 45 seconds from print button to photo. Brother laser took 3 minutes and Canon took 15 seconds - that’s fast and its quiet. Also, the laser paper is substantially cheaper (and can print on both sides) then inkjet photo paper. Double sided regular paper printing is fast as well whether black/white or color. You can use web interface (Remote UI), using printers ip address, to access a lot of settings instead of using touchscreen. Unfortunately, it appears there is no desktop app for print settings but there are standalone Scan Utility and Toner apps which work well. There is an office store Canon Office Printer Utility, but it just sends you to web page support – not helpful at all. If using a windows computer, depending on what software you are using to print from, you may be able to access the print dialogue – it allows for easy access to print options such as page size, quality, color or black and white, etc. To access dialogue directly, do a search for printers in settings – select Canon printer then select printer preferences and it will open this dialogue. There are a LOT of options but once everything is setup to your liking you can easily save them for later use but once saved, I could not edit them (event though there is an edit button) and wound up deleting and starting over. There is a Canon Business app for phones that allows for decent controls to print. Scanning app worked well but size is limited to 11 x 8 size. Using photo option I scanned an 11 x 8 picture I had printed - it took 8 seconds to scan and the jpg it created was true to the original. There are presets or you can manually set options such as dpi, etc. There is also a “stitch” option that allows you to scan 2 items and then “stich” them together to create 1 item. I did use the “stitch” function and I did get it to work but it takes a little practice. One of the advantages I like about lasers is the cartridges won’t dry up as can occur with inkjet printers. 3-year warranty is excellent. Overall, the printer is fast and efficient, and while it is let down by clunky software I still would recommend it. And let’s hope Canon updates/upgrades it interface(s) soon

I have used other laser printer brands in the past, but purchased this printer based on the strong recommendation in Consumer Reports. Day 1: The device I picked up from Best Buy had a touchscreen that did not work. Let's call this one Printer #1. I spoke with Canon technical support, who said that this was a known problem that could be fixed with a firmware upgrade. After applying the firmware upgrade, the problem persisted. Canon offered to overnight a replacement printer, and I agreed. Day 5: The overnight shipment finally arrived with Printer #2. This printer would turn on, but immediate register a paper jam. There is no trace of paper inside the printer. The Canon support representative was apologetic and said they would send a third printer right away.... as fast as the other one had arrived. He asked that I ship back Printer #1 but hold on to Printer #2, so I did. Day 8: Without any shipment notifications from Canon or Fedex, I started to suspect that Canon had lost track of my issue. Sure enough, the representative could not find any record of a printer due to be shipped, or any record of Printer #2 under my name. She asked if I still had Printer #1, and I told her that I had shipped it back on the request of the other representative. After more time on hold, the representative did finally find a record of my issues. She said a new device would be shipped and arrive in 3-5 business days. Why not overnight this time? She told me that because I no longer had Printer #1, their policy wouldn't allow them to ship Printer #3 overnight. So now I'll have to be watching for a 70 pound package to show up in front of my house at some unknown time in the next week or more. I have yet to print a single page. We'll see what the coming days bring... but based on my experience with Canon's support and the issues with the first two devices, I can't say I'd recommend purchasing this one. I'm sharing my experience for the benefit of others who are looking at this printer. In hindsight, I should have just returned it to Best Buy immediately and selected another brand.