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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 100 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the Cync Smart Switch for its easy installation process, making it accessible even for those without electrical experience. They appreciate its compatibility with Alexa and Google Nest, allowing for seamless integration into their smart home systems. While some users have encountered connectivity issues when trying to connect from outside their network, the overall positive feedback suggests that the Cync Smart Switch offers great value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 100 reviews
  • Rated 4 out of 5 stars

    Good switches

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great so far! I bought two of them to install for a 2 gang switch for a ceiling fan and lights in the fan. Unfortunately in the app you have to set them up in different rooms or it will turn both on or off at the same regardless of which switch you turn on. It’s to make it work for two light switches across from each other that work the same light. I wish they had the option to set that in the app. But I use Alexa and in there you can set them up in the same room and keep them independent of each other. The circle button is different and you have to make sure press close to the center or the button doesn’t get pressed all the way down and it doesn’t register the press. I’ve never had them not work or randomly disconnect from the WiFi so that’s awesome. Overall I am happy with the switches and I like being able to control them remotely and through Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi James, we want to thank you for writing us a review we appreciate it! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    works with Alexa

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Alexa at home, and it pairs really well with it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Nice smart switch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two switches to control the lights in my garage and around the outside of the house. Installation was straightforward. Operates well with the GE app and Alexa. It would give them five stars but the switch was too large for my electrical box. I have an older house and the switch plus the wires would not into the box. I had to put in additional electrical boxes and use the previous box for just wires.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Samsung, we're very happy to hear you're enjoying the switch! Sorry it didn't fit right in the box, but we're glad to hear you were able to remedy that situation. If you ever need anything please give us a call at (844) 302-2943. Thank you for the feedback!

  • Pros mentioned:
    Wifi
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Smart switches

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the switches. They work nicely together, or independently. They do occupy a lot of room in the switch junction box, so be prepared to reposition wires, etc, if you're already tight on space inside. Just waiting for them to come up on a Deal of the Day or something, as I want to redo the rest of the house.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for leaving us a review! We greatly appreciate it and hope the switch suits your needs. Thanks for choosing C by GE for all of your smart home needs.

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, works great with the app and with alexa app, just be aware it sticks out a little further than normal switches

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Basic on/off smart switch.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic on/off smart switch. One thing that C by GE hides is that when used in a three way, if you want dimming capability, both switches must be C by GE dimmers. When a dimmer is paired with this switch, the three way only acts as an on/off switch. Fits in Decor switch covers. If used in double box with three way wiring, it can be a tight fit. Ring light can only be on full time or off full time. You can have the ring go to red if the switch drops WIFI connection, but when installing, red also indicates that it is not wired correctly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi thanks for the review we appreciate it so much! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at help@cbyge.com we’ll be more than happy to assist.

  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    We love these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connects to alexa seamlessly. Lighted ring so you can always find the switch. I've had the dimmer version for a month. Even after power outages they haven't dropped connection. Now I have one dimmer, an on/off for the fan, one in the garage, and two other commonly used lights. Only issue I have run into is a single switch 2×4 box is to small.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Jeremy, thanks for the feedback we appreciate it so much! Please feel free to contact us if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Installation, Wifi

    Rated 4 out of 5 stars

    Does the job as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job as advertised. Installation was standard. I use google products, have several C by GE bulbs, and already had the C by GE app. So, using the features of the switch was a breeze. It has been only one month and, so far, no issues.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Tony, we're glad to hear you've had such a positive experience with the switch! If you ever need anything in the future please reach out at (844) 302-2943. Thank you for the feedback and your support!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great switch, easy to install

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this switch. It was easy to install, easy to pair and works flawlessly. My only tiny nit is I wish I could control the brightness of the light in the switch it can be annoying at night.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We love to see reviews like this. We are glad that you love your new switch. In regards to the light of the switch, if you are referring to the LED light indicator circle that surrounds the button- this can be adjusted! In the Cync application simply tap 'Settings' on the top left of the home page, then 'Rooms and Devices' , select the 'Room' the switch is in. From here, click 'View Devices' and 'Edit This Switch'. At this point, you will see an option near the bottom for the Ring Light Indicator. You can either keep this on or turn it off. We do not currently have a dimming feature but we have submitted this request to our Development Team on your behalf. Should you have additional questions or concerns please feel free to reach out to us at 1-844-302-2943. -Cync Support Team

  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Solid option for a smart smart switch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalation and wiring is typical of a basic switch. Mobile app and pairing to hub...Alexa, siri, etc.. was simple. In total 20 minutes start to finish. No issues at all so far so I will be replacing all my switches with these.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      It's great you were able to install with ease and enjoying your new smart switch! Thank you for choosing C by GE for your home. - C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Must Be in Separate “Rooms” in C by GE App

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall nice smart switch. I installed 3 of them in a 3-gang box in my bedroom. After going through all installation steps, everything worked correctly when using Alexa to control them, but not when I manually pushed the On/Off switch. All three of them would turn On and Off simultaneously and I couldn’t control them individually. At first, I just assumed I crossed Line and Load wires, but after thinking it through, I knew it had to be something else. I stumbled across a feature on another C product description called “Grouping”, which seemed to be what my 3 switches were defaulting to. After experimenting with the C by GE App, I found that if I include them in the same “Room”, they are Grouped and turn On and Off in unison. When I created a separate “Room” for each device, I can manually operate each of them. I can still group them in a “Room” on the Alexa App, but they must be in different “Rooms” on the C by GE App for them to work properly. I’m glad I am lazy and didn’t pull everything out of the wall and start over.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there! Thanks for taking the time to review our product. We are happy to hear that you were able to get your switches working correctly. You are 100% correct. Unlike our smart lights, our smart switches need to be set up in their own rooms in the C by GE app unless they are both part of a a three-way or multi-way configuration. (Multiple switches controlling the same light.) Adding a smart Light or another smart switch to a room that calready contains a smart switch will link those devices together. The switches will start controlling the smart light, as well as all lights they are wired to contol. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com if you have any questions. - C by GE Customer Support

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an addition to similar switches I already owned - I had wanted to have some smart home features without installing a whole different network or investing too much. These switches did the trick. A couple years after buying them initially, I had a switch that went bad and GE, after some extensive troubleshooting, took care of it and sent me new ones. I think they were out of warranty but they still stood by their product.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello Ryan - We are so happy to hear that you have been enjoying your experience with our Smart Switches and Support Team. We are thrilled that we were able to get you sent a new device. Thank you for taking the time out of your busy day to leave us this five star review. -Cync Support

  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Great for light fixtures with multiple bulbs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this smart switch to Alexa control my bathroom because my bathroom light fixture has 6 bulbs in it. I would have to buy 6 smart bulbs at 15-20 dollars a piece. Not worth it to me to control 1 room with lights. Instead, I found this smart switch, which was much more inexpensive. You do have to know a little about home wiring or you could have it professionally installed. At any rate, If you have a fixture with multiple bulbs, The Bluetooth Smart Light Switch is a cost effective way to turn on your lights with Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great switch, easy install.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and looks great. My only issue is that it doesn’t stay connected to the network all the time and I am constantly having to reset it and restart it this is a problem that I’m going to address with GE and hopefully work through it but overall seamless in style and seems to work well when it is working .

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Jimmy! Thanks for taking the time to review our product. We are sorry to hear that your smart switch keeps disconnecting from your Wifi. This is definitely not an issue that we typically see, so we would definitely be happy to help you troubleshoot. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com. - C by GE Customer Support

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly how I thought it would. Easy to install and looks great

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for taking your time in writing this review and for sharing your experiences. We hope you enjoy your new smart switch! -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart light switch on the market.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product!!! It's very attractive, works awesome and it's so easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for setting a schedule for home or away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Switch works great, but to get it set up and completely functional you will need an Apple product as the app works on apple and not so much on Android. I tried it on my Samsung S10 and couldn't get anything to work right. Ended up downloading the app on my ipad pro and it worked perfectly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi TheAwesomeOne! Thanks for taking the time to review our product. Our app works on both Android and IOS. The Galaxy S10 uses a different Bluetooth technology compared to older models, so our products simply require a Firmware update to be used with one. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com if you have any questions. - C by GE Customer Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased C by GE switches because they’re an American based company. C by GE switches are Nice switches. They are easy to instal. However, the connections to Alexa and google is a little slow. Good customer services for GE. Thad’s the man!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Jojo, thanks for the feedback we appreciate it! Glad to see that our customer service representative was able to assist with your issues! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We started using these for our porch lights and the lights outside our garage. By syncing with Alexa, we are able to turn them off and on without wasting energy. The former controller where you were supposed to be able to program it, was useless and didn't work. This is much easier and we can program it and turn it off and on when we want.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Stacey, Thanks for the feedback we appreciate it so much! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great switch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and links well with alexa. Have 3 of them.

    I would recommend this to a friend