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Customer Ratings & Reviews

Your price for this item is $591.99

Customer reviews

Rating 3.6 out of 5 stars with 7 reviews

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57%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
  • Pros mentioned:
    Power
    Cons mentioned:
    Display

    Rated 2 out of 5 stars

    Very disappointed in weight and trackpad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this Dell laptop for a year, I have needed it so glad I bought it when I did, but it's weight, bulkiness, the battery size, and the track pad would deter me from buying it again. This is a refurb from 2018 and that hasn't caused problems EXCEPT the camera doesn't work. I have spent at least an hour trying to find a solution, and the only one left is deal with Dell support and a repair ticket. Not worth my time, I just bought an external webcam. But it is annoying with all the Zoom and Teams we do that I can't just pick it up and be on camera. Speaking of picking it up, it is absurdly heavy. Not a portable laptop at all. Not a laptop to sit in a chair and hold on your lap. The battery is 6 inches by 3.5 inches by 1 inch thick and heavy. The trackpad zoom feature is a nightmare and I don't see anywhere to turn it off. If you are using the trackpad as a mouse, you don't want your movements to zoom your document to unreadable. There are no settings in trackpad that control it other than pressure sensitivity and that does nothing. Lastly, the display has a weird yellow tint. It is uncomfortable to look at and I don't see any way to give it a bluer daylight look. As long as you can leave it on a desk, buy an external camera (I saw in another review that the manager comped a camera, I should have asked), and use an external mouse, the power and performance are excellent. But I wouldn't buy another one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 1 out of 5 stars

    Faulty laptop sent, not the right model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent the wrong model & something was wrong with it. It worked very slowly and ran way too hot (it even smelled like it was burning). Specs were different than the one I purchased (different graphics card, no front-facing camera). Returned it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Missing camera

    Rated 5 out of 5 stars

    Newest computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description said there was a camera, there is not one on this model. However, Manager "comped" an add on camera to make it right.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very easy to use. Haven’t used my laptop much just got it set up.

    I would recommend this to a friend
  • Cons mentioned:
    Bulky

    Rated 4 out of 5 stars

    Great PC but too heavy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky for a mobile office. Returned for something lighter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was fine! It works fast and it arrived in perfe Stated. I highly recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    I was surprised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the price for a refurbished laptop with only a 6th generation processor. I was disappointed.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Looker,

      We're sorry that you were not more pleased with the performance of your laptop. If you have questions about your computer you can check our Product Support Page here: https://dell.to/3eSyJeG.

      Best,
      Bryan
      1-800-624-9896 Dell