Customer Ratings & Reviews
- Model:
- T88711W1
- SKU:
- 6516461
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the eufyCam 3's solar-powered design, easy setup, excellent video quality, wireless connectivity, long battery life, expandable storage, and 4K resolution. Some concerns were raised about the motion detection accuracy and facial recognition features, but overall, customers are pleased with the product's performance and value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer service, Reliability
eufyCam 3 Wireless 4k Camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I've reviewed previous purchases of the eufyCam 3, and it hasn't changed a bit. The cameras are still unreliable. It doesn't help that the periodic updates make it worse!! I had to contact Anker/Eufy about the failures with the cameras AND the homebase every time a forced update occurred. We have NO choice in turning off auto updates!! When I sent an email to the so-called tech personal, they couldn't even fix the problem or figure out the source, which was OBVIOUSLY the lousy faulty updates! They were of NO help whatsoever! I'm not buying these ever again!!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Reliability
If you need a sometime working system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these systems. Mounted one camera tied to one homebase and another camera tied to second homebase both on the same pole to the same street. They worked well for a period of time like fifteen minutes. Then they both stop working and do not record a video. They just stop working periodically. Then they start working well again. The support person told me to take the cameras down and reset them by setting them next to the homebase. If the cameras seven to ten feet off the ground need this kind of attention after a day? Not a security camera. Another huge problem is that they require an internet connection at all times to work. The cameras stop recording to the homebase if the internet is lost. So you can not battery back up the homebase for a secure security system. Bear in mind that the cameras send the video to the homebase hard drive over their own communication channel. Why does it need internet to safely store the video in the homebase for retrieval over the internet when you want it?
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,