Customer Ratings & Reviews
- Model:
- T81601W1
- SKU:
- 6516463
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the eufyCam 3's solar-powered design, easy setup, excellent video quality, wireless connectivity, long battery life, expandable storage, and 4K resolution. Some concerns were raised about the motion detection accuracy and facial recognition features, but overall, customers are pleased with the product's performance and value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer service, Reliability
eufyCam 3 Wireless 4k Camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I've reviewed previous purchases of the eufyCam 3, and it hasn't changed a bit. The cameras are still unreliable. It doesn't help that the periodic updates make it worse!! I had to contact Anker/Eufy about the failures with the cameras AND the homebase every time a forced update occurred. We have NO choice in turning off auto updates!! When I sent an email to the so-called tech personal, they couldn't even fix the problem or figure out the source, which was OBVIOUSLY the lousy faulty updates! They were of NO help whatsoever! I'm not buying these ever again!!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Customer service, Motion detection
Eufy sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the eufy cam pro's with Homebase2 now I upgraded to eufy cam 3' with homebase3 and 4k. They still suck customer service is terrible the camera's miss at least 40% of any type of traffic that passes them or it starts to record as the object is leaving the area. Pure waste of money.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Please expand or delete your activity zone if set up. Steps:Devices>motion detection>activity zone.
- Please increase the sensitivity. Steps: Devices>motion detection>sensitivity level（type）
- Please know that the camera should be installed 7-10 feet above the ground and the depression angle should not be greater than 25°.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!