Customer Ratings & Reviews
- Model:
- T81601W1
- SKU:
- 6516463
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the eufyCam 3's solar-powered design, easy setup, excellent video quality, wireless connectivity, long battery life, expandable storage, and 4K resolution. Some concerns were raised about the motion detection accuracy and facial recognition features, but overall, customers are pleased with the product's performance and value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Motion detection
Poor 4K compression, cannot read license plates.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4K video is too compressed and the cameras need an option to have uncompressed recordings. Or if not uncompressed please add a higher FPS setting in 2k recording maybe? I cannot even read license plates in full day light. I have a 2k wired EUFY cam and the 4K cams actually look worse. Sound is extremely sensitive to wind noise. The Microphones are mostly useless if there is a light breeze. The Motion detection is so-so and often records mid way through an event. The spot light rarely turns on at night for motion but it does still record video. It would be nice if the light turned on for every event to ward off intruders. You can set the cam to record for longer but there needs to be a much longer recording time since these are solar. Overall disappointed, I'll likely sell them since I'm beyond return policy. The base is nice though and I'll probably keep that.
No, I would not recommend this to a friend Nice but solar panel defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is great! Zoom is pretty nice as well. Only thing is one camera does not charge by the solar panel. I have to take it down and charge it by wire. And the motion sometimes doesn't turn on. For the hefty price i would recommend a wired system.
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Cloud stored
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera, it had all the specs we wanted. We purchased it, thinking it had local stored memory, but once we got home we did more research and found that the only issue we had was that its cloud stored and not local and has the chance of people opening your camera from their computer.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Price
Here We Go Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my previous eufycam pro 2 and upgraded to this one for the reasons I explained on my review for the pro 2. Unfortunately, I'm experiencing the same problems with this new product! Seriously? I have this set up exactly the way I want, and this freaking thing still won't do what it's made to do! It's supposed to record up to 60 seconds of video as long there's motion within its view. And yet, it doesn't seem to record no more than 9 SECONDS while there's still motion activity right in front of the camera!!! Sheesh! For $550, you would think it would do the one job it was made to do!! So, here we go again! Another below average rating for the "infamous" eufyCam!!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
In this case, could you please try the following tips to see whether they can help?
- Please check whether the connection between the camera and the Homebase is stable.
- Try to reset the camera by pressing the sync button for 10 seconds(please download important videos first) and re-add it to the app.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Happy For A Month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing my cameras I was happy with my purchase until the snow came and everything changed, they worked when they wanted to. I contacted the company directly and I wasn't happy then I tried to get a refund from Best Buy and it was refused. Almost $700 lost, never again.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Motion detection
Great quality video but not so much detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good, everything is good except for the motion detection. You have to be really close to the camera to sense people around it.
No, I would not recommend this to a friend Not what I expected.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have very mixed feelings about this camera system. The cameras were packaged very nicely and the setup was very easy, but the overall functionability of the camera system was poor, there is no live 24-Hour recording, The cameras pick up motion and the AI work s some of the time, The record time is very short sometimes missing what was truly important. I would not recommend this system to anybody looking to protect your property.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Camera sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the performance of this units, it takes 4ever to see a picture after it has give an alert, also everytime you look at an alert the stupid thing keeps taking pictures of the review of the alert , totally sucks must likely I’ll be returning these items
No, I would not recommend this to a friendReplacement Camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the three cameras in this model was defective. The contact center was deplorable, inconceivably bad!!! When I went into the Best Buy store, they were OUTSTANDING!
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Base quit working at 13 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty ran out at 12 monrhs and unit stopped working. Works great when working.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
i dont recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt come in clear for license plates, and voice has to be close to cameras! only films for 10 seconds.
No, I would not recommend this to a friendHorrible motion detection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the fact that it was a localized storage and not cloud based which was great. The canera quality is good and the night vision was good. The worst thing was motion detection. The motion detection is absolutely useless. I went through every setting and read online how to maximize it but no resolve. The cameras are only detecting motion from about 5-8ft away, anything past it nothing. Will be taking them back cause i cant sit and watch my cameras 24/7. I have the cheap plug in ring camera in my window pointing at the same direction that the eufy camera was and the ring camera is picking up motion right when you enter my driveway the eufy cam picks em up when they are passing the camera. Returning them and finding something else
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Customer service, Motion detection
Eufy sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the eufy cam pro's with Homebase2 now I upgraded to eufy cam 3' with homebase3 and 4k. They still suck customer service is terrible the camera's miss at least 40% of any type of traffic that passes them or it starts to record as the object is leaving the area. Pure waste of money.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Please expand or delete your activity zone if set up. Steps:Devices>motion detection>activity zone.
- Please increase the sensitivity. Steps: Devices>motion detection>sensitivity level（type）
- Please know that the camera should be installed 7-10 feet above the ground and the depression angle should not be greater than 25°.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Criminally negligent? NOT 'security' products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no way the Eufy line can be considered security products. It must be reliable, at all times, with HA/redundancy in event of failure, big or small. Anything else is just another camera. The cameras/devices are unreliable at best, prone to frequent recording of things that should not be, missing the recording of other things it should be, along with far too many instances of failed connectivity between the cameras/devices and homebase. The software is slow and counterintuitive, with more focus on selling more product than providing increased security value. Would not recommend as a security product.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Months of waitinf for support of other devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of other eufy devices. The homebase 3 was supposed to support them back in november but the dates kept getting pushed back further and further. I finally pushed their support team to give me a refund as it doesnt support any of my other devices after 6 months of waiting and 4 different delays.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you for sharing your experience. So sorry for the disappointment. The concerns that arose in your case have been documented and will be used to improve our products and workflow. We would like to be able to help you with any other needs you might have in the future.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a corner house and the motion detector for dog, vehicle, and humans was on point really loved it , but the solar panel wasn’t enough to keep the battery charged, I’d say these are more for none corner houses, note: even putting battery saving mode on them didn’t help
No, I would not recommend this to a friend