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Customer Ratings & Reviews

Your price for this item is $1,449.99
The comparable value price is $1,749.99

Customer reviews

Rating 4.2 out of 5 stars with 208 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are positive about the Gallery 25.6 Cu. Ft. Side-by-Side Refrigerator's spaciousness, storage capacity, ice maker, size, price, cooling, design, and appearance. They appreciate how well it cools, its sleek and elegant look, and the amount of storage it has. However, some customers have concerns about the noise it makes and its fingerprint resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 208 reviews
  • Pros mentioned:
    Price, Storage
    Cons mentioned:
    Fingerprint resistant

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator at an Ok price. Lets face it, refrigerators are getting more and more expensive and i am a big believer that you get what you pay for. But when top models are going for $3,000-$4,000, there has to be a cut off point. So i decided to go with the Gallery model. Not the best but definitely not low end. To put it simply, its a great refrigerator. Keeps food cold/frozen, has an Ice/water dispenser on the door and has plenty of storage. An extra plus is my wife loves the look and thinks if fits perfectly in our kitchen. I have had zero problems with it and Eleverything works as it should. Funny thing is, i never used ice in my drinks before, now i that i have an ice dispenser on the door I have to have ice in everything. My one and only complaint is i wish the handles where smudge resistant like the doors are. The doors are great with fingerprints, the handles are horrible. You literally have to wipe them down everyday or it looks like a kid licked his fingers and opened the door 20 times in a row. So, if your looking to buy a new refrigerator and wondering if this is a good one. Yes it is. If you don't need a tablet mounted to your refrigerator or special cameras and wifi hook up to monitor your food, (Its a refrigerator people) this is great, everyday, normal use refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Price, Spacious

    Rated 5 out of 5 stars

    Best Fridge I've owned in 50 years

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quietest Fridge I've owned. The crushed ice maker is quieter than our last, I like how the icemaker is in the back of the freezer instead of the door, it seems to keep the ice from melting and clogging up the shoot. It has deeper shelves and more space than our last unit, I like the looks where the water/ice dispenser blends in with the front of the fridge well and the also finger print resistant stainless steel. All of this for a reasonable price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good overall

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far refrigerator has been great. When we picked it up there was a small dent on the side only reason for 3 stars. Wouldve returned but bestbuy had no good solutions to mitigate the issue. We did store pickup and was 40 minute drive for one in stock. Of which we would’ve had to take back out of the house muscle onto truck and swap it only to repeat unload and bringing back into house. Bestbuy offered to deliver new free shipping but would not take the return as it had to go back to store and would still be our responsibility, which was not a great solution. Water dispenser is a bit more noisy when running compared to previous model.

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for sharing your feedback with us. We’re glad to hear you’re enjoying your refrigerator overall, though we’re sorry to learn about the dent and the inconvenience you experienced with the return process. We understand how frustrating this must have been and appreciate you taking the time to provide these details. Regarding the noise from the water dispenser, we’d like to look into this further to see if there’s anything we can do to assist. Please don’t hesitate to reach out to us via live chat on our website or by calling us at 1-800-374-4432. Our customer service team is available Monday through Friday from 8:30 AM to 8:00 PM EST, and Saturday from 9:00 AM to 6:00 PM EST. Thank you again for your review, and we’re here if you need any further assistance. Maria Frigidaire

  • Rated 3 out of 5 stars

    Unhappy with Frigidaire AND Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this less than 2 months. Already there are problems. The drawers are CHEAP plastic, the metal mouldings do not stay on and the drawers constantly come off the track. Now the lights on the water/ice dispenser and the interior of the fridge weirdly & intermittently go on and off. I don’t know what a girl has to do to get a decent refrigerator, but 30 days doesn’t cut it on the return factor. I do NOT recommend this model and I ask Best Buy to have a longer return policy.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hey, PollyTX! We're sorry to hear that you're having this experience with your refrigerator and would be happy to see what we can do to help. At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST to discuss further. ~Courtney Frigidaire

  • Rated 2 out of 5 stars

    2nd Refrigerator After Bad Ice Maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first refrigerator had a defective ice maker and had to be exchanged. The geek squad tech that came out even said that it was typical for this brand. It's disappointing that it is "known" but almost 2 months had to lapse from the original purchase to get it right.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that your experience did not match your expectations. We do value your experience, and we want to make sure that your concerns are getting all the assistance you need. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica Frigidaire

  • Rated 5 out of 5 stars

    Frigidaire side by side refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it!! Lots of room. Easy to find what you’re looking for and I don’t have to bend over to find what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large capacity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the side by side rather than the bottom freezer. You don't have to always dig bending over. Better for us old folks. We had our last Kenmore/Frigidaire for 30 years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice. Water is filtered. Ice refills fast. Durable exterior

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best side by side out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator - serves purpose very well Thank you

    I would recommend this to a friend
  • Cons mentioned:
    Food spoilage

    Rated 1 out of 5 stars

    Frigidaire Gallery side by side door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought after 17 years and last for one week machine stop working on September 24 2022, I called Geek squad give me appointment for October 4 th , all my food got ruin, to get reimbursed I need my receipt question I’ll get back without a receipt? I thought Frigidaire Gallery will be the best.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      ​Hello there! While we are happy to learn you chose to be a part of the Frigidaire family, we are sad to know that you've had this experience. Please know that although we place a great deal of emphasis on manufacturing quality products, there are occasions when things may not go as they should. Nonetheless, we are committed to supporting you through this matter. If we can assist with anything else, please connect with us directly. ~Keyanna Frigidaire

  • Rated 5 out of 5 stars

    My Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the greatest. Staff is awesome! Super.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Damaged front door on fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the doors was damaged and I’m waiting for the replacement.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, BrettL! Thank you for sharing your concerns with us. We are sorry to hear that one of the doors on your refrigerator arrived damaged. This is certainly not the experience we would want for you. If you have any additional questions, comments or concerns, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana Frigidaire

  • Rated 1 out of 5 stars

    Water pouring out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new refrigerator was delivered today and once all hooked up when you press the water button on the door water pour out of the filter housings inside the refrigerator

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hey there! Thank you for sharing your recent experiences with your brand-new refrigerator. This is certainly not what we like to hear from new owners such as yourself. We would love to learn more about your concerns so we can see how we can help. At your convenience, please contact us through live chat on our website M-F 8:30 am - 8:00 pm EST. -Chris Frigidaire

  • Pros mentioned:
    Storage
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps this cold is a good thing. It has plenty of space and good lighting. It makes a loud buzzing sound every so often.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    refrigerator/freezer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator/freezer. Plenty of space for everything. Love the outside water and Ice despencer and the control panel. The ability to know freg and freezer status at a glimpse.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Refrigerator is good except for dent.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great. It did arive with a dent in the freezer door. Then a replacement refrigerator was sent and again there was a dent in the freezer door. When I called to discuss this and just get a credit instea of another refrigerator I was told all they could refund me was $60. At this point I was so frustrated that I accepted it just to be done. More than frustrated!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the new fridge because of its size mainly but it also maintains temperature well. The water maker is great! When it was delivered we had to run a few gallons through to clean the filter which took a long time but other than that we love the fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was excellent. Took s while for compressor noise to quiet down One of the freezer shelf edges keeps coming off. Small gasket inadequate to hold on firmly

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fingerprint resistant

    Rated 4 out of 5 stars

    Fridge Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for a couple of weeks, but so far very pleased. The layout is good and love the bright LED lights and the glass shelves in the freezer. It is a little bit noisy sometimes, but not continuously. Love the ice shape/size. Fingerprints show up quite a bit for it to be fingerprint resistant. This is our second Frigidaire gallery…we were very pleased with the first one.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old fridge was on the fritz so decided to get a new one. This fridge is bigger than our old one but still fit in the same spot. Seems we have waay more room on the inside too. We’ve had it for several weeks and we have no complaints and no issues.

    I would recommend this to a friend