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Customer Ratings & Reviews

Model:
JGP5030SLSS
SKU:
5958618
Your price for this item is $799.99
The comparable value price is $1,349.99

Customer reviews

Rating 4.2 out of 5 stars with 119 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers commend the 30" Gas Cooktop for its functionality and easy cleaning. Many appreciate that it has five burners, which fit perfectly in the same opening as a four-burner unit. However, some customers express dissatisfaction with the plastic knobs and the installation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 119 reviews
  • Pros mentioned:
    Five burners

    Rated 5 out of 5 stars

    Great upgrade, safer control location, same space.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a replacement for a 2004 gas cooktop that only had 4 burners and the knob controls down the right hand side. Unfortunately the old stove did not have the features of this beauty. We now have 5 burners - with a large burner for quick boiling in the center, two down the side that can accommodate great breakfast griddling, a soft simmer in the back for holding things at serving temps and a regular burner in the front for good soup/veggie/rice prep. PLUS all of the controls are in the front - so no reaching past burners that are lit for controlling flame height!!! BIG safety feature.

    I would recommend this to a friend
  • Cons mentioned:
    Plastic knobs

    Rated 2 out of 5 stars

    Scratches HORRIBLY

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scratches SO easily. Very disappointing. Cooks evenly and is very powerful (especially the middle “powerboil” piece, but this cooktop is not even 3 months old and we are a two-person, no children very careful household and this thing looks like it’s 5 years old. Actually, I lived in my last house for 7 years and my cooktop at that house looked new when I left it. The grates are extremely heavy and cumbersome and even just carefully placing them back after cleaning causes scratches in that area. Mild cleaning of the stainless with microfiber and I have scratches everywhere. Also as others have mentioned the knobs are plastic and can melt VERY easily. Beware of that too. I’m so bummed about this purchase. This is a good cooktop functionally. But it’s a disaster in terms of keeping it up. An absolute disaster.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Five burners

    Rated 5 out of 5 stars

    5 Stars for this Gas cooktop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a nice five burner gas unit that heats food & cooks food so fast & easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    GE Gas Cooktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous cooktop! Its always easy at Best Buy!! Prices are great too!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 5 out of 5 stars

    Stylish Cuisine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful cooktop! Easy clean up. Plenty of space for 5 pots at once!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t even use the cooktop. I had it delivered had new countertops put in. After the cooktop was installed we say that the middle grill is broken in half. Tried Best Buy since I purchased it from them on their website. They tell me I have to bring a picture of the broken grill to the store before they will send me a new one. I ordered online because I do not live near a Best Buy. So then I tried GE and as I was given the agent the serial # somehow the connection was lost and now I can’t get through. After paying so much money and not to be helped is so crazy to me. I purchased this less than 30 days ago, no reason they can’t just send me a grill. Talk about horrible customer service. I guess they don’t care that it can’t be used and dinner can’t be made. I will definitely never purchase anything else from Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Island Cooktop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breakfast complete in a jiffy. Easy cleaning. Each part of the range is efficient. If you are looking to construct an island this is an excellent cooktop. See my picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looking cooktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great improvement from my previous cooktop. One additional burner in the same footprint. Makes countertop seem more spacious.

    I would recommend this to a friend
  • Cons mentioned:
    Cooking time

    Rated 1 out of 5 stars

    Not the best quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this stove 4 weeks ago and it looks like I had it for years. This stove scratches very easily. We had another GE “30” stovetop for 8 years which never had one scratch appear on it. We purchased this one because I want a 5 burner versus a 4 burner. It also takes much longer to cook the. Our previous GE Stovetop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Appliances sell a home!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new appliances to replace old ones in a home we had for sale. I am certain the new appliances is what sold the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mother’s Day gift..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my mom for Mother’s Day!! A little late….but it’s better late than never…lol She loves it!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scratches Immediately!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had this unit literally one week when the stainless steel surface became deeply scratched the first time the cast iron grates were moved. I can't believe GE doesn't know about such an obvious materials conflict; I'm sure that, like mine, these units are being returned all over the country. Best Buy was great and took it right back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After few months of usage.. Bad quality steel used or blistering of paint (air bubble) . My old GE cooktop last 15+ years without any issues.. pics attached..

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - We are truly saddened to hear about your experience as this is not what we would expect to hear and apologize for your disappointment. We encourage you to contact GE service to have your cooktop checked. Please call 1-800-432-2737 to schedule a service appointment. Kind regards - Vikki@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Great Performance but a little cautious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We cook on this nightly. This is our second one of the same model since 2018 when we built the house. Sadly in the middle of last year the large front burner stopped working, the knob wouldn’t turn. Then a few months ago a second burner went out of commission with the same issue. As I said at the beginning this gets a workout from us. We were happy enough with the overall performance to replace it with the same model. This time we paid extra for insurance. So far great cooktop!

    I would recommend this to a friend
  • Pros mentioned:
    Five burners, Price
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Great stove for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable price for a a good looking 5 burner stove. Works really well. Installation was a hassle as the installers said they would have to cut more of the granite and were charging me hundreds of dollars extra. Had a handyman do it for a fraction of the cost. Hence the one star penalty.

    I would recommend this to a friend
  • Cons mentioned:
    Plastic knobs

    Rated 2 out of 5 stars

    Okay but cheap knobs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware! Bought this cooktop from Home Depot in November of 2018 and within a week of installation one of the plastic knobs had melted. Sure, perhaps a pot got a little too close but surely the knobs could be heat resistant rather than made from some cheap plastic material! Should have checked for that before I purchased. Also, the fake silver finish on the knobs has begun to wear off, after 5 months! GE obviously cut corners to reduce cost. Would be nice if they at least offered aftermarket replacement steel knobs. If you are considering purchasing this product and care about its long term appearance, I would strongly advise against it and consider an alternative cooktop from another manufacturer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to clean
    Cons mentioned:
    Plastic knobs

    Rated 4 out of 5 stars

    So far I love it! Just one thing I'd change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this cooktop for a couple of months now. it is much easier to clean than my old gas with glass cooktop. The power of the burners is plenty for me. The one thing I don't like is that the knobs are plastic. I am afraid we will one day set a hot pan on them and melt them. I would love metal knobs instead so I knocked off one star.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to be a good product.... so far. this is our 3rd cooktop in 32 years, so 10 years seems to be the limit on any new appliance these days. I self installed it and it was easy, just had to change out the orifices to propane, and a couple of new fittings but that was all easy as well. i might have a different opinion in 5 years if this one starts breaking down and parts become unavailable as in the past. that's the way of the world now, no parts? just go buy new one please, what's $1300 when a $25 valve could have fixed the old one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to clean

    Rated 4 out of 5 stars

    Modern Kitchen appliance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall quality is great. The cooktop provides a full range of cooking capacity to meet the whole family's needs yet it is very easy to clean. The drawback for the plastic knots is that they can melt if the heat is set on high for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with this Gas Cooktop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our kitchen and hooked it up to propane instead of gas. It is easy to clean, easy to use and it cooks great. We wish we had switched earlier! It was easy to install, and we were able to do it ourselves. We love it and again the only regret was we didn't do this sooner.

    I would recommend this to a friend