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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.3 out of 5 stars with 40 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are impressed with how well this dehumidifier works. They describe it as "working great" and "wonderful."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-6 of 6 reviews
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A piece of junk. The BestBuy just delivered it today to my home, and it won't turn on. The display panel comes on for a second and then shut down. Pressing the Power button do not do anything. I paid about $70 for Geek Squad appliance service plan and called them twice and waited for long time to talk to premier support and no once answer the phone call. Now, I have to take it to the BestBuy store to return it. What a pain.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We recommend consulting the “Dehumidifier does not start” troubleshooting section on page 9 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If those tips don’t help, warranty exchange information can be found on page 11 of the Owner’s Manual. -- For questions regarding returns, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Lauren@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    GE has discontinued this model - DO NOT BUY

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this dehumidifier from Best Buy in November 2024. By July, it had already stopped working and displayed an "Eb" error code. I contacted Best Buy support, who told me to bring it to the store. After hauling this heavy unit in, the store turned me away and told me to contact GE instead. Getting in touch with GE was a frustrating experience. After multiple attempts, they finally responded—only to inform me that the model had been discontinued. Their solution? Buy another GE dehumidifier from their store, and they’d refund a maximum of two-thirds of what I originally paid. This is how GE handles a warranty? Extremely disappointing. I expected better from both GE and Best Buy. I won’t be purchasing GE products again.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you sharing your feedback about the warranty experience that we'll be sure to pass along to our review team. We hope you allow us to work hard to earn your trust again. -Don@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    Junk , do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this machine for 61 days and now past the return window and it has failed in service 3 times. It is in my attic, for humidity control in my foamed insulated home. I have humidity sensors there that alert me when humidity gets high. This machine keeps erroring out with E6code. I thought the first 2 times were power failures we have had but this third time is not related to power loss. I purchased this expensive unit because I have been having to replace the cheap ones ($120) from amazon every 3 years. This one does not appear to make it 2 months!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you taking the time to share these details, and we’re sorry to hear about the trouble you've had with your unit. Since your product is still within the one-year warranty, we recommend giving us a call at 866.907.1655 with your model, serial number, and proof of purchase to initial a warranty claim. For full instructions, see page 11 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    Crapped out at less than 60 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Error code that renders it useless after 57 days of use. Beyond return window and GE has more hoops to jump through for a "Goodwill Certificate" - instead of replacing the thing.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We share your concerns with your dehumidifier and appreciate you taking the time to provide feedback regarding the warranty process. Your insights are valued by our team as we continually strive to improve the products and services we offer. - Vikki@GEAppliances. GE_Appliances

  • Rated 1 out of 5 stars

    GE dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is junk. Going to GE for warranty now. 59 days and this junk doesn’t work anymore. Maybe used 30 days total of the 59 days since purchased April 29th.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We share your concern and appreciate you making us aware of your experience. We hope to restore your faith in our brand in the future. - Vikki@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    Cheap defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap product. Worked for 6 weeks and then just constantly throws an " E6" code and stops working. Sending this back for a replacement. Warranty is only good for 12 months so beware.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you taking the time to leave your experience with us, and we certainly understand how important it is to have a dehumidifier that works. We're glad to hear that you were able to take advantage of your warranty with us and we're confident your new unit will serve you well! -Kacie@GEAppliances GE_Appliances