Customer Ratings & Reviews

After weeks (*weeks & hours*) of agonizing research btwn August - Sept. 2024, Id purchased different GE Brand Ranges. One after another had been shipped in obviously pre-owned (used) conditions. So, in Oct. a very nice and patient .com Sales Rep helped me find the "right" range, and in White. I also bought a white Dishwasher. Burnt out from research & shopping it was a few days before I checked to confirm the Delivery & Install Date. To my horror, I discovered that my entire, pre-paid, Order had been canceled. No explanation, no info., no email, just canceled. It was *not* I who cancelled the Order and It made no sense! So, I set about contacting every BB. Dept. accessible to me. No one could explain what happened and that there was nothing anyone could do to reinstate my order. The price had been revised (upwards), the discounts gone and my alreay applied Gift Card was gone, and the carefully chosen D&I date could not be reinstated. I had to start all over again. From a 4 day from Order to D&I, I had to reorder w/a 2 week wait for delivery of Range, 3 weeks for Dishwasher. No one was accountable so no one could fix this error. I couldn't imagine (silly me) that a Bot glitch would cancel an order. I spend 2 days calling around to: BB CitiBank Card (30 min hold times) which confirmed that purchase had been approved); the BB.com Sales team doesn't have the capacity to cancel orders on their own, Home Care had not idea what happened, and Geek Squad was also befuddled. After hrs. being put on hold, passed around from dept. to dept., subsequently calling back 10xs before the Bot could put me through to the correct Department (not Computer nor tech Suppt) I gave up. It must have been Mrs. BestBuyBot getting back at me (JK). A Sales REp did try to help but said the only option was to place a new order, which I'd attempted but CitiBank blocked the charge because I was "over your limit". It takes BB+RXO+CB weeks before refunds are actually applied. And the same order would have been split up into 2 deliveries, Range 2 weeks out, DW, 3 weeks out. About This Range: I purchased this in SS but it arrived used, the storage drawer was broken, the 2 oven racks were filthy, I found burnt "crumbs" and dirt lining the oven cavity on into the Storage Drawer. Being a Slide In, it was also unattractive w/1 protruding side facing into the white kitchen 7". W/ 30" depth incldg. handle, it stuck out so far on the other side that I couldn't access a bottom/left cabinet where bake ware was stored. So, I sent it back, Ordered it in White and you know the rest. Note: When the Geek Squad Haul Away team arrived they informed me that "This oven wasn't installed properly, it's not balanced. This is a bad Install". I've tried to reorder this range in white, again, on Black Friday w/e 2024 but D&I won't be available b4 well into 2025. So, no, I wish I could, but I cannot recommend this Range. I bought an LG last week and it was installed 3 days later in pristine condition. Yes, at 6.3 cf, it's huge, and unfortunately not offered in White. Yet, its a better fit than any of the 5.3 Whirlpool (GE etc) Brand Ranges I'd purchased/returned. I hope I don't regret the LG decision. About Delivery Install, it's really too bad, for customers, that Geek Squad no longer Installs in my Boston neighborhood. RXO CS is annoying to deal with by phone and they sent the same team I'd met in late Sept.: 2 grumpy older guys who'd given me a hard time about *everything*. This time, early Dec 2024, I avoided them as much as possible. They rushed thru the job (complaining) and didn't remove most of that blue plastic wrap. Back in Sept. thinking I was out of earshot, I heard them mimicking & laughing at me. So did my neighbors. Good Luck, folks.

It works fine, but the buttons are easy to accidentally cut on. For example, you can lean against it and accidentally turn it off if the oven is on or on if it is off. The knobs turn easily, so they can be turned on if you aren't careful. The bottom drawer is hard to open since it doesn't have a handle.

It's a stove and gets the job done. The burner knobs are a hazard if you have younger children. On four different occasions the burners have turned on without my knowledge or realization.

While I love the look of this oven I’m only giving it 3 stars because when the oven beeps to indicated it is preheated to the desired temperature the oven is where near that temperature. You have to wait at least 10-15 minutes longer for it to reach the desired temperature. I had to purchase an oven thermometer for this reason. Also the oven needed to be calibrated because the temperature difference was so drastic.

I have a "thing" about receiving other peoples' returns- it was obviously pre-owned.

I can’t get the oven clean. The steam clean is a joke.

The front burners had two circles for large and smaller pots or pans and utilizing the smaller circles often was harder to control the heat. It did not come with an owners manuel.