Customer Ratings & Reviews
- Model:
- PVX7360SJSS
- |
- SKU:
- 5578611
Customer reviews
Rating 3.3 out of 5 stars with 18 reviews
(18 customer reviews)Rating by feature
- Value3.2
Rating 3.2 out of 5 stars
- Quality3.1
Rating 3.1 out of 5 stars
- Ease of Use3.4
Rating 3.4 out of 5 stars
Customers are saying
Customers commend the 36" Convertible Range Hood for its easy installation. Customers find it simple to install.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
GE Profile Hood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the modern look of this hood. Was slightly disappointed that it seems louder when operating than I expected.
I would recommend this to a friend- Pros mentioned:In-home consultation
Rated 3 out of 5 stars
GE Profile Range Hood in Stainless Steel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the in home consultation and the explanations the Designor gave me as we looked at my existing range hood. However, I am disappointed as only one side of the range hood draws air in. When I put a piece of paper on the screen, one side sucks and holds the paper and the other has no pull at all. I am disappointed and will call for a repair.
No, I would not recommend this to a friend - Pros mentioned:InstallationCons mentioned:Defective, Flimsy
Rated 1 out of 5 stars
Looks great as a low-profile hood.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our electrician was already in the house and was willing to install this new hood for us. Power to the unit was confirmed and it fit like a glove in the existing space beneath our cabinet. The unit would not power on and on that day, we called the GE help desk. They sent out a technician to look at the problem the next day and he determined that we needed a new electronic unit in the brand-new hood. Parts were ordered, delayed, canceled, reordered and 3 weeks later, we have no working hood and no answer as to when the parts will be in. It has never turned on. This is a manufacturer's issue but nonetheless, very frustrating. The filter frames are flimsy and warped and don't sit flush in their places. That's all for now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Poppymax, thank you for your review. We hate to hear that your range hood needed service so soon into its lifespan. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
- Cons mentioned:Poor quality
Rated 1 out of 5 stars
DO NOT ORDER GARBAGE PRODUCT GARBAGE INSTALLATION
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product made worse by Best Buy's garbage installation team. They ripped the old unit off the wall and damaged it even though it was in perfect working condition. They installed the new unit poorly resulting in it constantly rattling loudly and dumping half of the exhaust fumes into the cabinet above it because they didn't seal it properly even though I asked them to make sure. Replacement unit was scheduled to be delivered/installed today. Best Buy calls me at 7:30am to tell me my appointment is cancelled because the product isn't in stock. Replacement not available until 11/21 and earliest installation date is 11/30. We can't use our stove because the hood doesn't vent properly and we have 20+ people coming over for Thanksgiving. Best Buy customer service is a joke. Best Buy's Envision installation services are a joke. This product is also a joke.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you didn’t have a great experience with your retailer and were disappointed in your range hood purchase. We take your feedback seriously and are always looking for ways we can improve our products. In regard to your service with your retailer/delivery we would suggest if this has not been resolved to contact bestbuy.com customer service department at 1-888-237-8289 or calling your local store.
- Pros mentioned:Installation, Smart light
Rated 5 out of 5 stars
Range Hood gives great light and adequate venting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the lighting this hood gives over the range top below. I purchased it as an Open Box discount. It was simple to install. It had a significant "ding" but it's "to cook, not look" so the defect isn't of consequence. It has a "through the roof" vent system, but my installation did not allow that option. I need to purchase the optional "carbon filter" for the in-room fan option.
I would recommend this to a friend Rated 3 out of 5 stars
Too noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is ok product. When turn to mid level, the filter vibrates a lot.
No, I would not recommend this to a friend- Cons mentioned:Filter issue
Rated 4 out of 5 stars
Great for my kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filters did not fit properly and I am STILL waiting for the replacement from the manufacturer which seem to be taking a long time. Not very happy with an unfinished product.
I would recommend this to a friend - Pros mentioned:Fan, Smart light
Rated 5 out of 5 stars
Works really good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the cooktop alongwith the range. The cooktop has a smart light and fan. Both can be adjusted with a push button.
I would recommend this to a friend - Cons mentioned:Defective, Poor quality
Rated 1 out of 5 stars
Range Hood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for kitchen remodel. We installed it. And lights didn't work.removed lights and saw bare wires. Not good. And filters didn't fit properly. We returned it .Purchased a Windsor model. Much better quality..
No, I would not recommend this to a friend - Cons mentioned:Poor quality
Rated 1 out of 5 stars
Poorly made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed hood and lights didn't work.. grease screen wouldn't stay in .very poor quality returned it next day.
No, I would not recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Works perfect, looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased/delivered/installed from Best Buy. Product works great and highly recommend having BestBuy install this range hood. The lights and fan have a touch pad to operate and it works great.
I would recommend this to a friend Rated 5 out of 5 stars
This damaged/open-box range hood was great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw the range hood after I had already selected the stove top. The hood had slight damage, but otherwise works fine. Overall I purchased the pair for a third of the original cost.
I would recommend this to a friendRated 4 out of 5 stars
Replacement for 10 year old one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a replacement and was glad to See GE still made this - my first one’s lights were rotted at the connection and couldn’t be fixed. New one is great so far
I would recommend this to a friend- Pros mentioned:Installation
Rated 5 out of 5 stars
Great oven hood. Easy to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were excellent, very professional. They cleaned up well after finishing.
I would recommend this to a friend - Pros mentioned:Ge
Rated 5 out of 5 stars
Great appliance, top of the line.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE makes great appliances and this is too if the line.
I would recommend this to a friend Rated 2 out of 5 stars
not happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this because after installation it didn't even work! We were scheduled to have an inspection the next morning and had to scramble looking for a new hood.
No, I would not recommend this to a friend- Cons mentioned:Complexity
Rated 5 out of 5 stars
so far so good< i love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its kinda complex for a non tech savvy but i will figure it out
I would recommend this to a friend Rated 1 out of 5 stars
Dead in one day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had the hood installed and after first test, the hood failed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Zafi, thank you for your review. We are sincerely sorry that your range hood did not operate properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA