Customer Ratings & Reviews
- Model:
- PTW705BPTDG
- SKU:
- 6495749
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers praise the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer's cleaning performance, noting that clothes consistently come out clean. However, some customers report that the washer can be quite loud during operation, particularly during the spin cycle, and may require adjustments to maintain balance. The machine's tendency to be noisy and unbalanced detract from the otherwise positive cleaning results.
This summary was generated by AI based on customer reviews.
So in love!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Washing Machine! I definitely don’t use all the bells and whistles on it though, I treat it more like just a standard washing machine and it works fantastic. It is a large capacity which makes washing things like blankets & snow gear a dream.. My only complaint is that the Lid is a little flimsy, my first one ended up with a crack on the gray inside part of the lid from not getting the clothes in all the way. It just continued to crack every time I would open and close it. I do recommend paying for the Best Buy warranty because they just replaced my whole washing machine after having to wait a little while for OEM parts.
I would recommend this to a friendBrand response from GE Answers
Posted .Your feedback is vital to our continued success and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
GE Profile Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quiet when washing. Got it on President's Day sale.
I would recommend this to a friendBrand response from GE Answers
Posted .This washer model was designed with a quiet wash in mind. The direct drive motor and patented Dynamic Balancing Technology minimizes uneven loads and provides a quieter wash. We're thrilled to hear you're enjoying this feature. We're confident you'll continue to enjoy this washer for many years!
- Pros mentioned:Cleaning performance
So far, so good!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. My only issue is that bulky items do cause major imbalance. Maybe I just don’t know how to load correctly. But I love love the tide pod section of the detergent dettings and my clothes has been cleaned just right.
I would recommend this to a friend DO NOT BUY this GE washer!!! It's horrible!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this washer!!! I can't give a 0 STAR rating or I would . We have had it less than 3 months, and the lid completely broke off. The repair guy from GE said this happens all of the time. We really regret buying this and will NEVER buy anything GE again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Balance, Noise level
Not quite good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very spacious BUT, it gets really loud when washing bedding stuff. It doesn’t balance on itself and the moment the spinning circle starts you’ll need to go and pull some of the blankets out, let it spin and add the rest.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret that you have concerns with noise and the washer has had a balancing issue. You can often resolve an out-of-balance issue by redistributing items and running a Drain & Spin cycle. You also may want to make sure to load items evenly and loosely around the outside of the basket, ensure the load itself is the right size for the cycle, and check that the washer is level. Making sure the washer is level may cut down on vibration and therefore noise as well. If you continue to have trouble and think service may be needed, that department can be reached at 1-800-432-2737.
- Pros mentioned:Cleaning performance
Nice washer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this washer for over a year now and it has beet great. Cleans clothing extremely well, balances out nicely and very user friendly.
I would recommend this to a friend - Cons mentioned:Noise level
Not impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine because I needed a large machine. I previously had a front loader which I really liked until it developed mold and I couldn’t get rid of it. Anyway, I would not buy this machine again. It is very loud. The controls are difficult to figure out. It makes a sound once when it is done so if you happen not to hear it it’s best to use a timer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience with your Profile washer as your feedback is valued. We encourage you to locate the Owner's Manual for your washer by clicking on the "Features" tab and scroll to the end where you'll find a link to the manual. In it you will find descriptions of the normal sounds you can expect to hear and how to best to take advantage of all the features this great washer has to offer. We'd also recommend you consider connecting the washer to your WiFi and our SmartHQ app which will not only allow you to adjust the sound level of the end-of-cycle signal, but you can also receive notifications as to when the cycle is complete. Connecting your washer will allow you to download additional cycles and product optimization updates when available.
- Pros mentioned:Cleaning performance
Hello, beautiful!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for about 3 weeks, but so far we LOVE our washer! I will say, go ahead and pay the extra $ for installation. The first unit that was delivered and tested made a god-awful sound and was defective, so they hand to take it back. The installer said that rarely happens, BUT I'm still glad I was safe with delivery/test. Back to the washer, my husband's clothes get DIRTY due to his job and this washer has each load perfectly clean.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. We are so happy to hear that you are loving your new washer and it's been doing a great job cleaning for your family. Please let us know if you need anything else in the future. We are happy to help! Sincerely- Dianna@GEA
- Cons mentioned:Noise level
Think Twice Before Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I cannot give zero stars or I would. The washer is very cheaply made and is so loud. From the beginning of the cycle when it weighs the load to the final spins it makes so many loud noises that sounds like grinding. When it is spinning on even the smallest of loads it makes awful banging noise and I am just very unimpressed. I did a lot of research before my purchase and thought this set was the one but sadly it is not.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .A banging noise during a drain and/or spin cycle may occur from the drain hose hitting against the back of the washer. This can occur if the drain hose is not secured properly. For information on proper installation, check the section titled “Connect Drain Hose to Washer” on page 19 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- We also recommend leveling your washer, as it prevents the washer from excessive vibration when in use. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation. Lauren@GEAppliances
Unhappy customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not to happy with the washer. The spin.does not really dry the clothes. I have to add an additional 11 minutes for the clothes the dry before i put it into the dryer.
No, I would not recommend this to a friendGood purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good capacity washer. I like the sanitize cycle. Use it often. It washes very well in other cycles. Easy to use.
I would recommend this to a friend- Cons mentioned:Balance, Noise level
Buy something else
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this washing machine with the fire of a thousand suns. It is awful. It is never balanced and takes constant readjustment of the clothes and it makes horribly loud sound when it locks making late night laundry with kids nearly impossible.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand your concern about the balancing issue and the sound you're hearing. For help with the balancing issue, please allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle. Newer refrigerators sound different from older models. Modern refrigerators have more features and use newer technology which produces more noise. We would like for you to review the "Sounds" section on pg, 24 of the Owner's Manual for a description of the sounds that are considered normal.
If the balancing problem persists and/or you consider the noise you're hearing as abnormal, we recommend scheduling a service appointment for one of our qualified technicians to assess your washer. You can schedule an appointment by calling us at: 1-800-432-2737.
- Pros mentioned:Cleaning performance
Great machine!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washing machine ive had in years! Clothes come out clean & smelling great!!
I would recommend this to a friend Beautiful Set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful set and I absolutely love it. It is so easy to use and so updated. This washer is really deep and cleans fast.
I would recommend this to a friendWorking as intended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working so far. We had and issue at first but that was because it was unbalanced. I suggest, when installing it yourself, make sure its balance correctly and it will work perfectly.
I would recommend this to a friendFaulted after 5 days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, but had to call for help after 1 wash. The drain pump came unplugged.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for letting us know! We're glad to hear you're enjoying the washer’s performance now, and we’re confident it will continue to serve you well for many washes to come.
Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice not too bad, hooking it up for a female point of view. Create your own setting and it works magic.
I would recommend this to a friend- Cons mentioned:Balance, Noise level
Dont buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is nice but when it comes to drain/spin its loud and then it starts to unbalance!!! Wouldn’t recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you are having these issues with your washer. This is not what we expect to hear. If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When the washer tries to redistribute the load, the Rinse light will be illuminated solid while the Spin light blinks. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.
Don't buy this. Please. Seriously.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cycles aren't accurate in timining (1hr often equalls 2hrs). The lid doesn't close and lock securely during most of the cycle times (especially when filled with deep water)...not child safe. Our lid doesn't even go down all the way on the left side. The clothes come out smelling dirty and moldy. The machine we got is so moldy (likely the water left behind from testing the machine at the factory...but i cant be sure.) The cycles dont allow for the customization you think they would, based on how they're advertised. For instance you can do deep rinse OR extra rinse...not both. It's a mess. Don't waste your money or your time. This has been a nightmare. We have a new baby and can't get clean clothes with our new machine. Customer service won't even repsond.
No, I would not recommend this to a friendLove it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great washer and dryer set I’ve had it over a year now and have no issues
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience and for being a part of the GE Appliances Family! We're thrilled to hear that your washer and dryer set has been serving you well and that you love it. Here's to many more years of reliable performance!