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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 61 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.5 out of 5 stars

  • Dry Time

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 7.4 cu. Ft. Smart Electric Dryer's quiet operation and energy efficiency. However, some customers reported that the dryer did not completely dry clothes in a single cycle and that items sometimes became tangled. Improvements in drying performance and cycle completion notification are suggested. The sleek design was also a positive aspect noted by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 61 reviews
  • Rated 4 out of 5 stars

    Hoping for the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving. 4 star review so far it’s great but have only had for a week so time will tell I was extremely weary of purchasing any model or brand at this point due to negative reviews over every machine, quality and longevity just does t seem to be what it was 20 years ago but we shall see

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “normal” setting does not get things dry the first time around and you usually have to run it again. As well as the lint try gets stuck and you have to yank it out every time you need to empty it. This is just ok, there are better options.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you taking the time to leave us your feedback and will take this into consideration. We take your feedback seriously as we are always looking for ways we can improve. We will pass your comments about the features and noise from the unit on to our product team so they can review for future builds. Dianna@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost 2 years of washer and dryers failing on me these are a God send! They work so well have lots of cleaning options and I am enjoying it very much. I will definitely recommend them to anyone who asks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking and working great so far !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer very strong and very easy to operate and it looks so good !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Dryer Profile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is awesome. So easy to operate. The clothes come out looking great. I'm very happy with it. The capacity is great.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for sharing your feedback! We strive to make sure our products are user friendly to ensure that our consumers have the best experience possible. We appreciate you being part of the GE Profile family! -Don@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! I got the washer and dryer combo and so far,I am not disappointed. I have had this set since the week before Thanksgiving and I love it. I would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please get something else!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this washer and dryer set as an upgrade to our old set. I wish we would have kept the old ones. The first GE dryer Best Buy delivered was DOA. They brought a new one weeks later and this one has been nothing but issues. Best Buy has come to my home to work on this dryer multiple times and now the entire back plate on the inside fell off. Now Best Buy says we have to go through the manufacturer, ok will do. GE has been awful to work with. Definitely do not recommend this dryer or GE. Even when the dryer does work, I can only use it on "time dry" because the other settings will leave my clothes wet. When I told the tech that came out from GE he said the dryer gets hot so it's working. We purchased this dryer in August of 2023, it's only March of 2024 and it's nothing but issues.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh my! This is certainly not the experience we want you to have with your dryer. Please reach out to our GE Appliances Consumer Service at 1-800-432-2737 so we can assist you in the best way possible. GE_Appliances

  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    Great Dryer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensor is awesome. saves energy. dryer looks sleek and is not loud. easy to navigate controls

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for taking the time to leave a review. We are glad you are enjoy ing your new dryer and that it is easy for you to use. We are confident this unit will continue to impress you with its amazing features for a very long time! GE_Appliances

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! Large capacity , quiet and a lot of settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needs and wants over cost.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in to buy a regular washer and dryer. The salesperson was extremely knowledgeable and considerate. He showed us several brands with explanation of the units. We purchased because of his knowledge no so much worried about price. Sometimes it doesn’t matter about price when knowledge is shared.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible product Very happy with my purchase. Very efficient and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very solid unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new GE set from Best Buy and they were terrible. So we returned those and got these LG units. Cost a bit more but well worth it. We are very pleased. The AI feature sounds silly, but it works. Laundry done quicker than ever. We aren’t LG fans due to a bad experience with a refrigerator and their crappy service. But we are very pleased with these units. Also, the tilt and open options for the door is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GE Profile Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed the GE Dryer, it has alot of great features and really does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Electric Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dryer, works as it should. Plenty of variations to the cycles and some you can download. It is a nice bonus to be able to track how long it is until the cycle is over from anywhere.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this in an open box sale and it was horrible. I’d assume it was dropped and the drum was out of line. Can’t review it as a brand new product

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about it works great! It looks great and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great, quiet dryer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Very quiet. More than enough options to choose from. We’ve not had the unit long enough to try all of them. Does not have wi-fi to link to my SmartHQ; I learned I’ll have to buy a module.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a dryer with steam to take out winkles of clothes. We had a GE dryer for over 15 years and it was still working great but wanted the upgrade and dryer to match other items that we purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this dryer. It is very attractive and drys extremely well. The only thing I don't like is that it does so many things that I have to read the manual to operate.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi,

      Thank you for sharing a rating of this incredible dryer! We're so happy to hear it works really well and that it looks amazing. Our apologies if all of the options seem overwhelming. You can reach out to us anytime if you have any specific questions. Hope you have a great day! Mike@GEA GE_Appliances

  • Rated 2 out of 5 stars

    GE profile dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue was they didnt check to see if it was level and they didnt know how to change the door to the other side - we tried to do it but something with the torque on one of the screws was a issue so we had to call again and have someone come back 4 days later with a tool. We did pay for delivery and installation

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate your honest review about your dryer. Should you still need assistance with delivery or installation please contact your local Best Buy store directly. They will best be able to get this resolved. We're positive that once installed this model will serve your laundry needs for a long time to come. GE_Appliances