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Customer Ratings & Reviews

Your price for this item is $999.99
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Customer reviews

Rating 4.1 out of 5 stars with 76 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers recognize the 7.8 cu. ft. Smart Front Load Gas Dryer's large capacity, with many mentioning its ability to handle king-sized quilts and bedding. The smart features, such as the ability to check the wash progress remotely, are also well-received. Customers appreciate the dryer's quick drying time and energy efficiency, which helps save time and money. While some customers find the dryer to be loud, the overall positive feedback suggests that it is a well-liked product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 76 reviews
  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product, but it was a little flawed when the men delivered it. The corner was scraped up and the top had some type of hard clear bubbles. Other than cosmetic issues I wish the lint catcher was a better fit. Over all I like this product.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer noise

    Rated 5 out of 5 stars

    Best washer/dryer combo I’ve ever owned!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best washer/dryer combo I’ve ever owned. They are phenomenal and surprisingly quiet when using. I love the smart features and they look very nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large Capacity Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dryer for the hotel I manage. Very large capacity which is one of the reasons I bought it. We don't use the steam feature so I can't review that part of it. This is a gas dryer. It was reasonably priced compared to other gas dryers I looked at. So far this dryer is living up to my expectations. And it looks good also. I'm satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    King Sized Bedding Approved!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have king sized bedding this is for you. The features are amazing and you can monitor time in the mobile app.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey,

      Thank you so much for rating this incredible dryer! We're so happy to hear how much you're loving the awesome features and the app. Thanks for allowing GEA to be a part of your home. Have a great day! Mike@GEA GE_Appliances

  • Rated 3 out of 5 stars

    WI-FI issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had the dryer a couple of days before now. The dryer works great most of the time. Our only issues with the unit is once you have the wi-fi connected there is no explanation on how to operate the dryer by your mobile device. The dryer also looses connection with the wi-fi a lot. We have also noticed that on occasion the dryer indicates the load is dry but when we remove the garments they are still damp.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - while we're glad to hear that the dryer works great, we're also very sorry to know that the Wi-Fi feature and drying performance haven't met your expectations. Please know we will share your thoughts with our product and design teams for future design consideration. -- If you need some assistance using our Smart HQ app, we recommend contacting us at: 1-800-220-6899 for additional help. -- You can also contact us via social media if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Efficiently at it best to wash clothes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficiency and environmentally better because it uses less water and electricity. Wi-Fi is great.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there,

      We're so happy to hear how awesome this dryer is to you! It's great that you're taking advantage of the WiFi features. Thanks for allowing GE to be part of your home. Let us know if you need anything. Mike@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Appliances are great. Installation is a scam.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this dryer for a little over a year now and it has been great. The door was a little difficult to close when we first got it and Best Buy promptly ordered us a new dryer and installed it a couple days later. My only complaint is that Best Buy contracts the installations to AYS Repairs. They insisted on charging us $85 for a permit that I'm fairly certain they never applied for. I have had the washer and dryer replaced before and did not need to get a permit. They insisted on it, so I paid them and they told me the county would come to inspect it in a couple days. Nobody came to inspect it. Over the next couple months, I called multiple times and each time they told me that they would contact the county and an inspector would be out shortly. I finally gave up. I have checked the Frederick County permits website and I do not see any evidence that a permit was ever applied for. I have had quite a bit of work done on my house and there are many other permits, but none for a washer or dryer installation. I don't know if I really needed a permit/inspection, but I do know that AYS took my money and never applied for one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super expensive but quality product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If cost is no issue then this is the dryer for you. It has all of the bells and whistles. Wi-Fi, steam, and multiple modes for drying. We bought the matching pair. Have had no issues so far. Would recommend. *Note: Ours was damaged on delivery, but Besty Buy replaced everything and was great to work with.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there,

      We appreciate you taking the time to write a review on your dryer. It's great to hear that you're enjoying all the features available and have had not trouble so far! This is definitely a quality dryer to have as well as the matching washer. Thanks for allowing GE to be part of your home! Mike@GEA GE_Appliances

  • Rated 5 out of 5 stars

    I love this washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    + The washer is great on its own, but I love the ability to check the wash progress on my phone. I wish there was a web app that I could pull up on my computer. - Initially I thought the wash+dry cycle would be handy for when I start a load before bed, but after using it once I realized it doesn't have a proper exhaust and lint trap, which lead to the entire interior being coated in lint, and I assume with regular use it would cause problems. I don't think I'll be using that feature outside of an absolute necessity. + I love the load capacity, it's much larger than my previous washer, so I get a lot more done with eac bch load. + I don't anticipate the micro ban coating to completely eliminate the growth of mold, but I appreciate the extra line of defense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line dryer!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, gret dryer!!! So many feature and functions, too many to name. Quick drying and does the job! Solid construction! The only slight negative is that it is loud. Our laundry room is against the family family room and we can sometimes hear it through the walls. But I would buy this again!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate your purchase and so happy to hear you are enjoying all the great features! This is a very nice quality model that has many amazing features. We appreciate your feedback and are happy to hear you would buy this again. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA GE_Appliances

  • Rated 5 out of 5 stars

    GE Profile Smart Front Load Gas Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, we are very pleased with our new GE Profile dryer. My wife especially likes the large capacity. Dryer is quiet and dries our clothes wrinkle free. I get a notice on my phone to let me know the clothes dryer is almost done (be sure to remove the clothes as soon as possible after cycle is done).

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're glad to learn that you're pleased with your dryer! The notifications from the SmartHQ app really do help with the laundry experience. Thanks for choosing GE Profile for your family! GE_Appliances

  • Rated 5 out of 5 stars

    Dries clothes so fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine dries clothes so fast. If you can have a gas option dryer do it. Stop wasting time and energy. Stop giving money to the electric utility. The machine dried 3 large blankets in 15 minutes. All batches of clothes has been even less. Don't lose time on laundry. Don't waste money on utilities. Invest in quality appliances. The Owasso, OK Best Buy Geek Squad were communicative and excellent deliver speed and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this dryer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer! Takes on king sized quilts with no issue. Keeping up with all the laundry is a breeze now.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're happy to hear you're enjoying this dryer model. Not only does the 7.8 cu. ft. internal capacity allow you to save time by doing larger loads, but the Washer Link feature allows you to wirelessly link your washer to your dryer, so you only have to choose a setting once, which also saves valuable time. We're confident this model will continue to be an asset in your laundry routine for years to come! GE_Appliances

  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries towels efficiently. Easy to clean lint trap. Steam option gets clothes a little too wet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome and exceptional GE Profile dryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Very intuitive and it can link up to your GE Profile washer. Love the steam and sanitize option. Love the capacity to dry our Cal King comforter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful piece. It works great and I am very happy with it.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there – it’s wonderful to hear that you’re happy with your dryer and that it’s working great for you! We agree that this model in Carbon Graphite is stunning and we’re glad that it’s adding a beautiful touch to your home. Thanks for being a part of the GE Appliances Family and feel free to reach out anytime if there is anything we can assist with. Have a great day! Lauren@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    E20 ERROR 24/7 CANT EVEN USE HOT TO DRY

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my husband and I have owned this dryer and the matching washer for almost a year. Dryer is always E20ing, they came once to fix it, told us to clean the lint trap and duct, but it still has the same issue. Ive tried 2 other times to talk to someone with no help. I can only use medium heat to dry and nothing about dry for the clothing dryness option. I have to dry blankets more than once in order to get them dry. The washer is just as bad, i have to wash blankets a few times before they smell clean to me and the softner and bleach dispenser is always getting clogged. I really wish G&E would just buy these back so I can get a reliable washer and dryer

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We hate to hear that your dryer is not functioning properly. We're confident our certified GE Appliances technician will provide the best solution possible. Thanks for your patience during this time, and we hope you allow us to work hard to earn your trust again. Take care. -Don@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Awesome dryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works so well. It is big on the inside and is able to dry all of our big comforters without any issues. It is also great that you can stop the dryer at any time using the app. We love it and would absolutely buy another one.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - Thank you for sharing your positive experience with your new dryer! We're thrilled to hear that the dryer has been performing exceptionally well for you. It's fantastic that the dryer's spacious interior accommodates large items like comforters with ease. The added convenience of controlling the dryer remotely through the app is indeed a great feature. We're delighted to know that you are satisfied with your purchase and would consider choosing our products again in the future. If you ever have further questions or need assistance, please feel free to reach out. We greatly appreciate your feedback and look forward to continuing to meet your expectations. We appreciate you choosing GE Appliances for your home. -Kacie@GEAppliances GE_Appliances

  • Rated 2 out of 5 stars

    Worst Lint Trap Ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is nice and the size is pretty standard, so it fits our space, although it sticks out a bit further than our last couple dryers. The cycle options are plentiful and operation is easy. I like the WiFi connection and getting notifications on my phone makes it convenient. I HATE the lint trap and there is no way to fix it. Every time I open the dryer after a cycle, there is lint hanging out of the cracks and holes of the trap. Cleaning the trap (wiping the lint out by hand) causes lint dust to float away from the outside and it gets all over everything. This is especially visible on the black finish of the dryer. I’ve owned several washer/dryer sets over the years and I’m honestly baffled at how poorly this thing traps lint. I worry the design oversight may bleed into other functions of the dryer and I’m in for future frustrations as parts fail.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thanks so much for taking the time to share your review. We are sorry to hear you are experiencing these issues with your lint trap. We can understand how frustrating it is when a new appliance doesn't work as you expected. We'd like to help! When you have a moment, please send us a private message on social media, like Facebook and include your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    “It does that too?!?”

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this new machine. We have not figured out all of the features yet but we are looking forward to utilizing more of the features. When we stood in front of the machine and really looked at all of the buttons we were rather surprised at some of the things it does.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi – thanks for sharing your review! We’re thrilled to hear that you’re enjoying your new dryer and discovering its impressive features. It’s always exciting to explore the capabilities of a new appliance, and we’re here to assist you with any questions or guidance you may need as you continue to do so. Thanks for being a part of the GE Appliances Family! All the best. Lauren@GEAppliances GE_Appliances