Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 10 reviews
(10 customer reviews)to a friend
Rated 4 out of 5 stars
Good plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having problems with my web security plan and had called several times and the last time I needed help I had to purchase this to be moved onto tech support. A very nice gentleman did help me so it all turned out ok
No, I would not recommend this to a friendRated 5 out of 5 stars
Superb virus removal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having had my computer hacked while traveling, it was infected with several viruses. The geek squad was very thorough and removed them completely, backed up my programs and information, It was completed in a timely manner
I would recommend this to a friendRated 5 out of 5 stars
Worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad has been great for keeping my household computers going, I've used 2X in one month to help with malware and cleaning up a windows computer. They also work on macs but haven't had to use them for that yet. Everything was done remotely and it was so easy.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a friend to best by the other day and while we were there, he had a question about his laptop so I took him over and introduced him to Isaiah with the squad and he was more than happy to help right away. Good customer service
I would recommend this to a friendRated 5 out of 5 stars
Tech problem solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech person was able to fix a problem with my printer by remote access. He was friendly and very competent. I was very happy with the results.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thoughly impressed with the courtesy and knowledge, would not be without this service
I would recommend this to a friendRated 2 out of 5 stars
mixed result
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lens cleaner is really nice, but the lens cap doesn't fit snuggly on my lens, even though the package indicated it should fit all makes of that size lens. In the future I will stick to Canon brand only versus generic.
No, I would not recommend this to a friendRated 5 out of 5 stars
Needed help for my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed additional help to fix my computer after local Geek Squad reinstalled programs.
I would recommend this to a friendRated 1 out of 5 stars
DID NOT SIGN UP FOR THIS SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO SERVICE NEEDED WHY WOULD I SIGN UP FOR SOMETHING I WILL NEVER NEED
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello ZBEST – It looks like the Geek Squad 24/7 Support plan that you purchased is a monthly subscription. If the software support it provides isn’t something you want or need, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll see if we can cancel it for you.
Rated 1 out of 5 stars
Don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know what was purchased here trying to find out
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Byrd – Our Geek Squad 24/7 Support plan is a software protection plan that covers the computers in your home. It gives you unlimited software support both in our Best Buy stores and online, through www.geeksquad.com/chat. You can see full coverage details at www.geeksquad.com/terms.